• Assisted students and faculty in resolving a variety of technical issues related to the college’s software systems, as well as minor hardware issues. • Responsible for monitoring college computer labs, analyzing and solving technical issues.• Collaborated with the IT department in introducing new software to the school community.• Received training in several programs, including university-licensed ERP and issue-tracking software.

• Independently built and prototyped a software integration for the company’s underwriting system and ServiceNow. Made use of REST APIs to fetch relevant help articles to assist end-users.• Utilized Microsoft Azure’s machine learning capabilities and Python to implement an algorithm that pre-selects forms for insurance policies. Presented to the CAO alongside other teammates.• Quickly learned Groovy, Grails, JavaScript, and HTML to prepare for the above projects. • Operated on a Kanban team and adhered to proper project and issue-tracking standards.• Met daily with Senior Software Engineer to discuss project code and learn company systems.