William Lawrence Email & Phone Number

St Leonards, New South Wales, Australia

• Finding support for Clients in the moments that matter by proactively seeking suitable Support Workers and facilitating long term connections
• Calling hundreds of members of our community per week, providing quality service, and following up with thorough documentation in Zendesk
• Managing general enquiries for Hireup’s Clients, Support Workers, etc.
• Collaborating and networking with individuals and teams across the business
• Provide internal Support Office employees with shadowing and training opportunities
• Invested in continual improvement of Hireup’s policies, procedures and processes

St Leonards, New South Wales, Australia

• Supporting a young man with Autism through employment and social support

Brookvale

• Utilized a range of systems including: Office 365, Calendly, Workflow Max, Zoom, 3CX, and others for ad-hoc tasks.
• Screened hundreds of calls, emails, bookings, interviews, calendars, etc.
• Qualified countless candidates, acted as first point of contact for clients.
• Accepted additional customer service and administrative duties.
• Managed and enriched high volumes of data in the CRM, JobAdder.

Brookvale

North Sydney

• Developed professional phone, client, and customer service experience.
• High volume cold calls
• White collar construction workers

Parramatta

• In-home care, working with children and adults with a variety of disabilities, primarily young men with behaviour support requirements

Bachelor Of Psychology, Psychology, 75.22 Wam

Bachelor Of Arts/Bachelor Of Social Sciences, Psychology, 6.66 Gpa