William Lawrence Email & Phone Number

St Leonards, New South Wales, Australia

• Finding support for Clients in the moments that matter by proactively seeking suitable Support Workers and facilitating long term connections• Calling hundreds of members of our community per week, providing quality service, and following up with thorough documentation in Zendesk• Managing general enquiries for Hireup’s Clients, Support Workers, etc.• Collaborating and networking with individuals and teams across the business• Provide internal Support Office employees with shadowing and training opportunities• Invested in continual improvement of Hireup’s policies, procedures and processes• An original member of Hireup’s Social Committee, dedicated to improving Company Culture (through Culture Amp implementation, social initiatives, etc).• Pioneered Hireup's "You can't ask that" campaign and interviews, a well regarded initiative to raise awareness of LGBTQI+ experiences

St Leonards, New South Wales, Australia

• Supporting a young man with Autism through employment and social support

Brookvale

• Utilized a range of systems including: Office 365, Calendly, Workflow Max, Zoom, 3CX, and others for ad-hoc tasks.• Screened hundreds of calls, emails, bookings, interviews, calendars, etc.• Qualified countless candidates, acted as first point of contact for clients.• Accepted additional customer service and administrative duties.• Managed and enriched high volumes of data in the CRM, JobAdder.

Brookvale

North Sydney

• Developed professional phone, client, and customer service experience.• High volume cold calls• White collar construction workers

Parramatta

• In-home care, working with children and adults with a variety of disabilities, primarily young men with behaviour support requirements

Bachelor Of Psychology, Psychology, 75.22 Wam

Bachelor Of Arts/Bachelor Of Social Sciences, Psychology, 6.66 Gpa