William Leedham Email & Phone Number

I’m a design-lead product manager, tasked with improving the customer experience from quote to claim on our lifestyle insurance brands. Our insurance policies are sold and managed 100% online, and rely on clear digital products built for the user to achieve our sales and customer satisfaction goals. I take stakeholders of all seniority, from multiple departments and across multiple offices, and work with them to design product solutions/iterations which achieve our company goals. I’m able to produce UX demos with Figma, design and conduct focused customer consultations, and use sales data to justify product opportunities. I am able to produce clear specifications, and work with our development team to build, test and launch iterations/new products. I am able to produce clear product roadmaps and ensure stakeholders are given realistic estimates for project completion. I set clear objectives & key results at the beginning of any project, and report our success or failure based on these.I am an advocate for our product ideas. I am able to produce concise, coherent and compelling opportunity documents, and enjoy both formally presenting these ideas, and informally getting buy-in from senior stakeholders.I’m a champion for our positive office culture. I am lucky to be part of a flat team where product ideas and suggestions are welcomed from all levels. I work hard to make my direct reports feel engaged, valued, and keen to make a positive contribution. I am always looking to improve my skills. I previously held the position of digital marketing manager, however my role increasingly overlapped with product management. My design and communication skills were particularly helpful to this area of the business. I formally took on the the role of product manager in 2022. I’ve worked to cement the key skills of product management with an intensive 6 month course offered by King's College London, due to be completed July 2024.