William Sheppard Email & Phone Number

Beaverton, Or, Us

Portland, Oregon Area

Building Mobile apps that help people use every day in there live.Created one of the best eJuice calculators on the market at http://my-juice.com/

Gresham, Oregon

Was responsible for driving 105,500 pounds of dry bulk Cement, Slag and Fly Ash to mixing plants with a dual trailer setup.

Corvallis, Oregon Area

Inspecting strawberries, blackberries and blueberries for quality assurance when they get picked. This is a seasonal position involving much interaction with Hispanic community for two seasons with an open request too come back from June to October timeframe.

Beaverton, Oregon

Project manager over 8 staff in the Philippines working remotely to insure customer/clients projects are done on time creating iPhone, iPad, Android and PHP applications. Setting up and programing each phone with certifications to insure the client can test the application during the full development process. (This is a part-time position, and possibly a full time position in one year.)

Beaverton

for various customers.

Beaverton, Oregon

Full-service IT operations support for 5 Windows 2003 servers and over 50 desktop and laptop client PCs at several office locations. Reviewed logs and incident reports to proactively detect and address problems. Performed off-hours maintenance to minimize productivity impact during business hours.Built, administered and upgraded servers including network and account administration.Addressed customer client PC hardware and software issues.

Hillsboro, Oregon

Project management, automation of manual tasks, transitioning servers from one organization to another and working with vendors. Identified, implemented and developed an innovative automation solution which that 730 man-hours per year. Worked with Server Site Ops support for various Intel campuses to insure uptime by setting up simple onsite support to each of the servers.Helped transition server applications for support by procuring documentation, development and planning all projects. Drove Operational Center to join the Organization Security Team to insure server security and that factory floors were up, provided team with response training, and prevented virus infection.

Hillsboro, Oregon

Maintained server test environment by building and deploying production servers, implementation of backup and disaster recovery plans and security audit on production server for Fabs (chip fabrication plants). Worked with data in controlled countries and asset management inventory.Maintained the Test environment for all refreshes and server builds. Recognized by company executives for documenting the process for training.Built and deployed the data server replacements with Windows 2000 for customer sites world-wide, using special expertise regarding controlled countries. Communicated to specific key groups to make server replacements simple and on time. Assisted and maintained server and data to controlled countries at non-Intel facilities.Transferred account creation to an Intel on-site technical support organization to ensure speedy creation of customer accounts.Conducted security audits, identifying vulnerabilities in the server application environment. Was key member of team resolving Code Red and Nimda virus issues to insure a secure production environment. Worked with McAfee and Symantec Corporations to create a tool that would defeat these viruses.

Portland, Oregon Area

Technical Support – Customer service, technical support and server support for an Internet Service Provider.Maintained professional environment of front line support, assisting customers with all types of computer repairs. Wrote technical support dialogue for support team.Identified server problems on a 24/7 support rotation and escalated to the appropriate vendors as needed to maintain quality of service.

Information Technology

Ged

Education record