Responsible for the productivity, training, and scheduling of 24/7 Help Desk team Provide technical support to customers via phone, email, and remote connectionsWorks with other departments, including the Project and Development teams, to resolve customer issues requiring additional support. Responsible for calculating, communicating and renewing Help Desk and Software Licensing Agreements with customers.

Manages day to day operational aspects of a project and scope.Involved in day to day interactions with clients to define new development requirements in order to provide specifications.Effectively communicates relevant project information, regarding critical dates and required resources to management and all internal resources.Provide hardware/software, system and maintenance training to both internal employees, as well as to client audiences prior to and during on-site system implementationsResponsible for the preparation, development and maintenance of training manuals, computer set up, system data configuration and validation prior to training events.

William focuses on e-advertising, SEO, email marketing, and data analysis. He is responsible for analyzing and increasing the volume of traffic and converting visitors to sales. William obtained a B.S. degree in Information Systems and Operations Management from the University of North Carolina-Greensboro. He is also a Microsoft Certified Professional. Prior to Unisyn, William worked as a UPS customer service supervisor.

Managed up to 30 employees.