William Loew, Aptd Email & Phone Number

Albuquerque, New Mexico, United States

AMRI, a global contract research and manufacturing organization, partners with the pharmaceutical and biotechnology industries to improve patient outcomes and quality of life.

Edison, Nj

Kettlebell Kitchen is a nationwide direct-to-consumer meal preparation and delivery service. Customer Relations Manager responsibilities included to hiring a team to respond to all customer enquiries, development and implementation of a Customer Service training program, and collaboration with Operations to ensure the best possible customer experience.• Hired and trained team at new location• Increased phone answer rates 40%• Increased team average customers per hour 50%• Implemented multi-tier team structure to maximize efficiency• Created procedural roadmap and training guide• Admin for multiple platforms including Kustomer CRM, Aircall, Jira• Reported directly to CEO

Brooklyn, Ny

Chef’d is the only subscription-free meal kit company, that allows you to discover new foods the way you want—no strings attached. We have over 1,000 recipes from some of the best names in food—celebrity chefs, major brands, food experts, and more.• Head of L&D for bicoastal operations, in New York and Los Angeles• Created and delivered 8-week Leadership Development program• Conducted ongoing needs assessment• Maintained training files for audit readiness• Safety committee chairperson• Developed Train the Trainer program• Implemented Reward & Recognition program, and Communication initiatives• Revamped new hire orientation and onboarding process• Wrote SOPs and training guides• Created Associate Experience to break down barrier between HQ and warehouse staff

Orangeburg, Ny

Professional Disposables International, Inc. (PDI) develops, manufacturers and markets pre-moistened products, focusing on the healthcare and industrial markets with surface disinfection and skin antiseptic products.• Partnered with Subject Matter Experts to develop curriculum and deliver trainings• Strategically reduced training gaps• Tailored presentations for maximum learning and retention among diverse population• Revised and maintained training matrix• Implemented and chaired Training Review Board• Populated new LMS and completed data verification• Collaborated with Quality Control group to ensure audit readiness to ISO 9001:2008 standard• Remediated FDA audit findings• Ensured training compliance for manufacture of pharmaceutical products

New York City

•Developed skills needed to organize and analyze training needs.•Managed training and marketing programs.•Experienced at getting others to stay engaged in content.•Traveled to facilitate trainings region-wide to ensure programs were implemented consistently and effectively.•Maintained the metrics of training large groups in a region.

London, United Kingdom

•Worked with leadership and regional training team focus on training to impact store sales and basket size, through effective customer service and product knowledge courses. •Facilitated and lead new hire orientations.•Developed curriculum based upon global training.•Facilitated disciplinary procedures when necessary.•Trained assistant employees to help facilitate trainings to meet deadlines.

United Kingdom

•Effectively hired, lead and trained a skilled team of up to 26 people.•Successfully brought Whole Foods Market culture to a new team in a new country.•Established high standards for customer service.•Reduced use of overtime to almost zero hours.•Assisted Store Leadership with regular shift leader responsibilities on both open and closing shifts.•Ensured the team was up to date on all safety trainings.•Worked alongside HR to conduct global team training.

Albuquerque, New Mexico

•Managed floor operations for large department. •Customer satisfaction and happiness priority. •Scheduled all staff for multiple shifts. •Successfully implemented regional performance issues. •Mentored colleagues to move up and provided opportunity for success.•Assisted with training new hires.

Albuquerque, New Mexico

• Taught classes for grades 6-12• History, English, Math and Science

Northampton, Massachusetts

• Fostered a welcoming home environment for individuals with disabilities.• Trained and mentored staff.• Assisted with recruitment and hiring.• Managed budgets.• Wrote monthly progress reports for individuals.• Directed care work in residential setting.

West Dover, Vermont

• Taught children and adults to ski.• Coached experienced skiers to improve technique.• Adapted training methods to different learning styles.• Trained other instructors.

Westport, Ny

• Maintained a safe and fun cabin for children ages 10-13.• Coached a team in various sports.• Nurtured individual growth under the Camp Dudley Spiritual Program.

Easthampton, Massachusetts

• Supported individuals with disabilities working in a factory setting• Instructed individuals in task requirements• Developed achievable work objectives with individuals• Communicated with support teams including guardians and residential programs

Bachelor'S Degree, History

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Phi Theta Kappa national honors society