We are an international manufacturer specializing in industrial image graphics and inkjet technologies. For over 40 years, with brick-and-mortar establishments in China, Taiwan, Brazil and Europe our unique modular solutions deliver unparalleled value and opportunities for OEMs to build wide-format graphics printers, flat-bed UV printers, and single-pass head array digital presses for a wide variety of industrial applications. As a long-term forward-looking technology and solutions innovator, we are constantly working on the latest software, hardware and integration technologies to help our customers respond to the fast-changing needs of the industrial field. Amica Systems is growing stronger than ever and challenges me like non other...More to come!

Directorship of accountability for flagship Records Management software products.Job 1 was to hire, train and lead a team of agile software developers, product managers, project managers, trainers, marketers, administrators, business process consultants, analysts, implementations specialists and even a Help Desk for technical and application support services. We developed software products, promoted them to channel sales and end-users nationwide, supported the sales process, closed sales, implemented solutions and collected maintenance contract revenue.100% Customer Satisfaction and Success with TAB FusionRMS and TABQUIK software brands was our mission.With a mix of advanced software technology, seasoned records management and tactical business acumen, my role required both broad and deep technology knowledge and the ability to manage the architecture of solutions by mapping common customer business problems to reusable end-to-end software solutions. Resultant deliverables became core to customer process improvement and automation.98% of customers served renewed their annual service contracts and at the close of the 3rd quarter of 2014 we proudly reported 9 straight months of the highest maintenance revenue ever booked in our history with the TAB FusionRMS platform. A high testament to the perpetual importance of the product, the service and the efficiencies realized long after the initial sale.Customers trusted me. I consistently delivered through credible software engagement experience, fearless enthusiasm and earning trust.I successfully managed the complete lifecycle of large and complex software deployments with a passion for the customer which was demonstrated through professionalism and striving for excellence in all aspects of the customer experience with the brand. I stayed the course navigating uncharted waters uncovering and resolving all obstacles to systems acceptance.

Accountable for managing a fee-based Professional Services, Customer and Product Support department of direct reports who as a team provided Pre and Post-Sale software solution Implementation, Technical and Application Support services to resellers and end-users nationwide.100% Customer Satisfaction and Success with Smead Software was the Goal.Coordinated with a national sales force the project scope for records management, document imaging, document management and content management solutions. This included specifying application requirements, system integration, project management, system configuration, system installation, troubleshooting and Help Desk Technical Support.Project Management Accountability - Supervised multiple projects within the Professional Services Department through the Project Managers, Application Engineers and Help Desk technicians I hired and trained.Defined contract statements of work to be performed, managed the resources required to accomplish the work nationwide, and conducted formal post implementation project reviews with both customers and thier senior management.Worked closely with sales personnel and end-users on a national basis to determine requirements and asses risk in order to specify, design, develop, test and implement successful solutions to meet user’s needs. Directly responsible for all departmental communications, plans and formal Value Added Reseller education class activities including the production of commercial quality training materials.Government Compliance - Established a department and trained the administrative staff to apply for, and maintain Federal, State and Local Government vendor contracts such as the U.S. General Services Administration (GSA), The California Multiple Awards Schedule (CMAS) and The New York State Office of General Services Procurement Services Group (OGS/PSG). Once awarded, 100% audit survivability is the goal.

Marketing - Developed the process, built a complete digital imaging center, hired, trained and motivated the team in the design, custom production and logistics of all domestic and international exhibitions (Trade Shows) annually.As a software photo-imaging and output expert, was responsible for sales force and dealer/distributor product and process training.Operations - With a commitment to quality and overall absolute "hands-on" accountability, I sucessfully built, trained and staffed a high performance software assembly and distribution department serving both the international and domestic sign and graphics markets.Responsibilities included hiring, training, counseling personnel, customer service and shipping/receiving. Analyze and allocate resources, departmental financial planning and budgeting. Excelled at Just-In-Time (JIT) inventory management, purchasing and contract negotiations. Problem solving, building maintenance, security and property management.

Marketing - As a critical member of a fast-paced marketing department, I maintained a rock-solid reputation for consistent and absolute reliability creating and producing advertisements, brochures, videos, direct mail, packaging and trade show exhibits. Personally responsible for ANAgraph's annual advertising and promotional budget.Operations – I was directly responsible for operating efficiency and streamlined manufacturing to deliver quality products to the marketplace in narrow windows of opportunity. I supervised manufacturing, technical support and hardware repair (RMA) personnel. Other operational duties included materials management and procurement, budgeting, forecasting, inventory, shipping and receiving.