Please complete the CAPTCHA to continue
@comcast.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
William Love is listed as Navy Veteran | Strategic CX & Operations Leader | Vendor Management | Process Optimization | Coaching & Development at Yelp, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a work email signal at comcast.com and a matched LinkedIn profile for William Love.
William Love previously worked as Customer Success Manager at Yelp and Customer Experience and Quality Leader / Vendor Management at Comcast. William Love holds Bachelor Of Business Administration - Bba from Metropolitan State University Of Denver.
This section adds company-level context without repeating William Love's masked contact details.
AeroLeads found 1 current-domain work email signal for William Love. Compare company email patterns before reaching out.
Results-driven customer experience and operations leader with 15+ years of experience driving strategic initiatives, building high-performing teams, and delivering exceptional customer outcomes in the telecommunications and technology industries. Proven ability to optimize customer lifecycles, streamline processes, and consistently exceed performance targets.Adept at fostering a culture of continuous improvement, I excel at identifying and resolving operational inefficiencies, implementing innovative solutions, and leveraging data analytics to inform strategic decisions. I possess a strong track record of leading change management initiatives, managing vendor relationships, and developing talent to achieve organizational goals.Throughout my career I have consistently demonstrated a commitment to customer-centricity, driving significant improvements in NPS, customer retention, and operational efficiency. I am passionate about building strong relationships with stakeholders at all levels and collaborating across functions to achieve shared success.Career Highlights:Achieved over $2 million in annual cost savings through strategic program management.Improved key quality performance indicators (KPIs) in chat spaces, including a 9-point increase in Quality scores, a 50-point increase in Sentiment scores, and a 14-point increase in NPS.Elevated NPS by 10 points for vendor partner sites within four months by implementing a standardized Coaching Hierarchy Program.Increased customer retention by 85% and drove 70% growth in client ad spending through proactive relationship management and strategic consultation.Successfully managed a portfolio of high-profile clients providing 24/7 network support.Seeking a challenging leadership opportunity where I can leverage my expertise in customer experience, operations management, and team development to contribute to a company's growth and success. Open to connecting with industry professionals and exploring new opportunities.📧 williamlawrencelove@gmail.com
Listed skills include Leadership, Loans, Customer Retention, Management, and 6 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
San Francisco, CA, US
- Manage a portfolio of 90 clients, driving adoption and maximizing ROI of Yelp advertising products.- Increase client retention through proactive relationship management and strategic consultation.- Drive 70% growth in client ad spending by identifying upsell and cross-sell opportunities.- Onboard and train new clients, ensuring a seamless transition and.
Philadelphia, PA, US
- Led global teams in handling incoming customer calls and promoting Net Promoter System (NPS) behaviors.- Achieved over $2 million in annual cost savings by leading full lifecycle management of Machine Learning Customer Sentiment program.- Improved quality performance KPIs in Comcast’s chat space, optimizing Quality scores by 9 points, increasing.
Philadelphia, PA, US
- Directed a team of 26 multidisciplinary professionals, setting performance objectives and motivating team members to achieve individual and team goals.- Improved employee engagement scores from -70% to 85% by introducing employee-friendly services, addressing concerns, and increasing morale.- Managed a portfolio of high-profile clients, providing.
Philadelphia, PA, US
- Assisted technicians in providing installation, maintenance, and troubleshooting services for Comcast customers.- Boosted tech sales by 300% through the development and implementation of a growth-focused tech sales process in the WA region.- Organized training sessions, created schedules, and allocated work to ensure timely and top-quality service.
Philadelphia, PA, US
- Supported routine repair operations, such as troubleshooting, diagnosing, and resolving customer issues with Comcast products and services.- Commended by executive leadership for delivering outstanding results. Steered the promotion of four employees into supervisory roles and maintained a top-three (of 22) leader position in overall scorecard metrics.
Philadelphia, PA, US
- Built productive relationships with customers, identified needs, and provided customized solutions.- Exceeded established sales quotas by demonstrating robust closing techniques and providing outstanding customer experience.- Drove sales of additional services by recognizing opportunities to up-sell accounts and explaining new features.
Washington, DC, US
Mentored teams of sailors, conducted performance evaluations, and implemented competency-based training programs. Created detailed career path and established milestones for sailors.
Quick answers generated from the profile data available on this page.
William Love works for Yelp.
William Love is listed as Navy Veteran | Strategic CX & Operations Leader | Vendor Management | Process Optimization | Coaching & Development at Yelp.
AeroLeads has found 1 work email signal at @comcast.com for William Love at Yelp.
William Love is based in Denver Metropolitan Area, United States, United States while working with Yelp.
William Love has worked for Yelp, Comcast, and Us Navy.
You can use AeroLeads to view verified contact signals for William Love at Yelp, including work email, phone, and LinkedIn data when available.
William Love holds Bachelor Of Business Administration - Bba from Metropolitan State University Of Denver.
William Love is listed with skills including Leadership, Loans, Customer Retention, Management, Call Centers, Customer Satisfaction, Telecommunications, and Team Leadership.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts