William Macmonagle Email & Phone Number

Riverside, CA

Rocklin, CA

• Coordinate/Operates Customer Care Team
• Meet and exceed operating efficiently to grow the business and ensure customer retention.
• Quick shifting and Managing Ares Call flows
• Generate and provide team/individual performance reports to 4 different management teams
• Analyzing 4 different department report to increase call flow efficiently
• Maintain overall positive team morale and sales motivations.

Rocklin, CA

• Coordinate/Supervise Inside Sales Team
• Meet and Exceed pre-sales and retention goals to grow the business and ensure customer retention.
• Train, coach, and mentor 12 Inside Sales representatives on sale solutions approaches (Soft Skills).
• Conduct regularly scheduled performance evaluations.
• Handle Escalated calls from potential and existing customers.
• Generate and provide team performance reports (Salesforce).

Rocklin, CA

• Responsible for assisting relay users with product knowledge and technical issues related to Internet-based communication services.
• Provide troubleshooting for users via video, email, letter and in person
• Manage users of large accounts to educate/troubleshoot on firewall settings and equipment setup
• Configuring Network settings, firewalls, video equipment and routers remotely
• Shift Lead (Managing and being leadership in team)
• Managing Customer Care Rep’s Break Schedule daily basis

High School Degree, General Study

High School Diploma, General Studies, High School Diploma Graduation- 6/13/1997

Activities and Societies: Fr. Student Body Government Class Treasurer Wrestling Team (9-1-1 Team Record) Computer Application Award