William M. Email & Phone Number

Philadelphia, Pa, Us

Valley Forge, Pa, Us

Provide senior-level expertise in an initiative to build or re-platform select business services as APIs for internal and external consumption Design, build, and maintain APIs in a cloud-based microservices architecture. Re-platforms existing applications to API, cloud, and micro-services architecture with minimal impact to consuming applications. Provide leadership and mentorship to a team on developing solutions that integrate with existing IT systems to satisfy business needs Develop automated tests for functional, performance, and security testing using TDD methodology Implement instrumentation for supervising product health, business metrics, and consumption patterns Thoroughly understand and stays in sync with IT policies and procedures, especially those for quality and efficiency standards that enable the team to meet established achievements.

Valley Forge, Pa, Us

Responsible for Support Center on Vanguard’s website (support.vanguard.com), worked in a cross-functional Agile team focused on building custom features throughout all phases of the product lifecycle. Employ data-driven approach to build high-value products, carefully balancing user experience with desired business outcomes and always delivering on time.• Within two years, delivered value of at least $18M NPV through digital containment of over 350,000 annual calls for Vanguard’s retail call centers. Reduced call rate by 30%. • Increased 2021 Support Center CSAT YoY by 27%.• Built several AI/ML powered products, including Search feature using AWS Kendra ($5.6M NPV, 5.2% call rate reduction equating to 86,000 annual calls) and Chatbot using AWS Lex (2.5% call rate reduction with 12% engagement for MVP).

Valley Forge, Pa, Us

Responsible for Support Center on Vanguard’s website (support.vanguard.com), worked in a cross-functional Agile team focused on building custom features throughout all phases of the product lifecycle. Employ data-driven approach to build high-value products, carefully balancing user experience with desired business outcomes and always delivering on time.• Within two years, delivered value of at least $18M NPV through digital containment of over 350,000 annual calls for Vanguard’s retail call centers. Reduced call rate by 30%. • Increased 2021 Support Center CSAT YoY by 27%.• Built several AI/ML powered products, including Search feature using AWS Kendra ($5.6M NPV, 5.2% call rate reduction equating to 86,000 annual calls) and Chatbot using AWS Lex (2.5% call rate reduction with 12% engagement for MVP).

Roseland, New Jersey, Us

At ADP, I worked as a team leader. The majority of my time was spend implementing new features for one of the company's main products (Workforce now). The rest of my time I was helping junior developers solve any blocking problems and guide them towards better code implementations. I was my team team scrummaster, helping the team prioritize our tasks during thesprints.

Paterson, Nj, Us

As a Adjunct Faculty, I teach CIS 273 - Web Graphics. In this course, I teach students how to create graphics that later on will be use in websites that they will create. Additionally, I show them the tools that are currently use in the industry of web development and prepare them for today work environment. Furthermore, I also teach CIS 107 - IT Fundamentals, in this course I help students find their passion for technology and teach them the basics of how Information Technology works.

Paterson, Nj, Us

As a lab administrator, I made sure our computer lab had everything it needed to make sure students can have somewhere that they can come to whenever they needed help. I tutored for almost all the course offered by the college, with my specialty being on programming.

Paterson, Nj, Us

Fairfield, New Jersey, Us

As a Web Developer at Combustion group my job was to make sure that all web applications that were produced by the firm are well-maintained and scalable in a way that any developer in my team is able to contribute without any issues. Some of my responsibilities included meetings with teammates andstakeholders to collect requirements, talk about strategy and theoverall goals of the product to increase product success.

At Direct Market Designs I was responsible for the development and deployment of all websites for the different marketing campaigns created by the company. I worked with a team of graphic designers implementing their designs into the web. Moreover, I was in charge of organizing and programming all the multi-channel campaigns using a marketing automatization software created by a third-party vendor, which I was in constant communication with.

* Front-End Design of websites using technologies such as HTML 5, CSS3 and JavaScript(Jquery).* Worked with Java in the back-end with play framework and scala in the html.* Designed UI and UX of website for different products and clients.* Perform website maintenance both in front-end and back-end.* Ensure that websites met standards of W3C.* Use agile methodology for the development of websites.During my time as a junior developer for the start-up that me and a Senior Java Developer founded, I was working along side him. He create projects using java's PlayFramework for the back-end. The projects that I worked on during this time were, Primecasas.com, which was a website to buy Real State in the Dominican Republic. StratosPhere, Which was a customized content management system made in Java. SaintSeiyaSigma a PHP site that with over 100 pages with not a lot of complicated functionality. HGSoftwareSolutions, a branding site for a business that offered IT services. I also worked in a project that required me to play a video in different browser from desktop (Windows, Linux, Mac)to mobile(Android, iOS and blackberry).

Bachelor'S Degree In Engineering Technology, Computer Technology, Computer Technology/Computer Systems Technology

Associate'S Degree, Information Technology: Web Technology

High School Diploma, High School/Secondary Diplomas And Certificates