Large Account Sector Lead reporting to CGI’s BU Leader of US New England. Responsibilities include supporting US clients with Guidewire sales, leading an Insurance Growth Council while maintaining full P&L and delivery responsibilities for named accounts headquartered in New England.

Managed all Bank projects, including IT, New Product Introductions and Facilities. Also managed BCDR, Information Security, Budget & Planning and Vendor Management. Despite failed previous attempts by predecessors, successfully leveraged Innotas (cloud-based PPM application) to implement a mature PMO and SDLC with best-in-class metrics.

L19 Technology delivers ecommerce solutions to merchants established in the Cayman Island’s special economic zone. Services include credit card gateway and other PCI compliant SaaS solutions. Designed and implemented the world’s only PCI-compliant gateway developed and supported by non-employees (remote IT support service provider, outsourced datacenter, and outsourced development). Wrote the PCI policies and procedures, established technical partnerships, and achieved PCI certification. The gateway is still fully operational with only two employees; all technical operations remain outsourced to service providers.

Keane is a 45 year old IT service provider headquartered in the US with more than 12,000 employees worldwide. Hired by Keane to retain a high risk-dissatisfied flagship client ($4B insurance company). Accountable for the $20M P&L and team of 300 Keane employees located in the US and India. Transformed the client’s perception of the team from a service provider that lacked modern technical skills and innovative processes to a valued IT service partner. Achieved the following within 18 months:• Received Keane’s Client Manager Award for highest revenue and gross margin above plan.• Increased client satisfaction 100 points out of a 200 basis point scale.• Dramatically improved SLAs, resulting in a client-initiated celebration event for Keane.• Created new service products that were based on services previously delivered only to my client. These new services generate millions of dollars in revenue and are sold across multiple verticals.

BigBand Networks (NASDAQ: BBND) was a leader in digital video networking with 500 employees in CA, MA, Israel and China (acquired by Arris). Transformed BBND’s IT organization from a group of regionally independent, reactive, network/PC technicians into a highly effective team that leverages process and technology to deliver business value. • SOX-404 compliance• TL9000 Certification: Global Process Owner for IT and DRP (facilities, systems, and people).• Responsible for an annual IT budget of > $5M and Facilities budget of > $4M.• Reduced hard recurring costs by > $1M per year within first 18 months.• Successfully implemented and supported tier 1 systems, such as Oracle eBusiness, Hyperion, Exchange, global VoIP, global mpls, and enabled complex engineering labs.• Subleased fourth floor of Tel Aviv Israel facility resulting in +$400K annual income from rent.• Subleased 50% of office space in Westborough.• Implemented an energy management program that resulted in +$200K annual savings.

MTP Software was a start-up delivering CRM and ERP solutions for small service providers and law firms. Responsible for product implementation and support of MTP Software’s CRM/ERP product called BRM. MTP Software’s target markets include law firms and service companies.

Hired by EMC’s CIO to transform EMC’s fragmented IT groups into a centralized IT function that became tightly aligned with EMC’s business groups yet delivered technically compatible solutions that effectively enabled EMC’s business processes. Recipient of EMC’s 2001 President’s Award and 2006 CIO Award. My teams consistently scored the highest in companywide morale and satisfaction surveys.• Directed team of +100 IT professionals in the US, Ireland, and India. EMC’s Enterprise solutions enabled EMC to reliably process 70% of their multi-billion dollar revenue in the last three weeks of each quarter. • Led design, development and support for applications enabling EMC’s Engineering, Supply Chain Management, Manufacturing, Sales, and Corporate Quality organizations. Team included managers, application analysts, application developers, solution architects, database administrators, and interface developers. Application and tool portfolio included: Oracle ERP, Oracle CRM, Mercator, webMethods, PTC-WindChill, BRIO, and a suite of other third-party and custom applications (.NET and Java based). Enterprise Integration Team supported both B2B and A2A interfaces that processed +$10 B revenue annually. • Developed governance and reporting models which ensured project and resource management processes were followed, identified potential project slippage and interdependencies, and provided formal reporting to senior management.

Hired to accelerate Wang’s transformation from a hardware manufacturer into a $3.4B outsourcer of network design, network installation, corporate help desk, OEM field services, and software support services. Led turnaround of the failed global system project preventing the company’s transformation, successfully implementing Wang’s new Field Service application in Australia, Canada, and the US. The global solution included Contract Management, Dispatch, Logistics, and Repair Center modules. Six months after completing the implementation, Wang was sold to Getronics, a global IT service organization.

Initial role was Manager of Process Engineering, the team accountable for showcasing Lotus Notes prior to Lotus’s acquisition of Iris Associates (original developer of Notes). • Asked to assume responsibility for long-running, unsuccessful project to transform Lotus’s Customer Support organization from a group of regionally independent, warranty support centers, into one worldwide profitable business unit. Global solution was successfully deployed within 12 months and enabled: contract management and renewal, customer entitlement verification, call tracking, worldwide escalations, knowledge management, knowledge retrieval, Internet/web based customer support, and robust reporting (both internal and SLAs w/ customers). Solution included: Vantive’s support module, Lotus Notes, Lotus Domino, InterNotes, Business Objects, and Sybase; also included electronic services (eServices) and knowledge services (kServices). • Directed staff of 25 (developers, analysts, development manager, design manager).