I have led teams in the development of sustainable IT solutions that drive business growth. While my experience spans large global organizations & fast-growing start-ups, my three main areas of focus have remained the same: IT operations, product management, and business development & support for high profile customers. My career has also spanned a variety of verticals & technologies including Automotive, Manufacturing, Healthcare, Transportation, Energy, Retail, Telecom & Media, Enterprises, SMB, Collaboration, AI, ML, & IOT.I have led global teams of up to 400 people, managed budgets of $100M+, collaborated across functions, developed & presented C-suite strategy, delivered IT Solutions, frameworks, & automation platforms for secured & reliable IT outcomes➡️ Leading an Enterprise 24/7 Global operations & customer support team; includes developing & exceeding MTTx Metrics, Customer SLA’s/SLO’s thru talent & technical transformation including AI BOT rollout➡️ Establishing & delivering to KPIs data-driven metrics to track performance of delivery of 1600 Annual Features.➡️ Driving a 50% boost in quality & 30% reduction in solution release time by restructuring & coaching global teams & driving continuous improvement initiatives at Cisco.➡️ Delivery of strategic solution presentations to C-Suite that resulted in setting technology direction, budgets & a multiple year Partner contracts including a $280M 5 year deal with Cisco Systems requiring Board approvals.➡️ Product Management of customer solutions to the field resulting in $280M in sales from $0, exceeding 54% target.➡️ Launched 2 data centers, positioning the organization for next-gen infrastructure platforms & capability providing modernized always-on capability, improving critical application uptime by 33% & adding HPC/GPU capability.➡️ Multi-year solution/operations delivering CISO policy/compliance.I excel in collaborative environments & enjoy building relationships across functions allowing me to effectively engage the overall organization. Relationships are instrumental when it comes to gaining buy-in on strategic initiatives, especially when deploying & new applications & standing up new IT infrastructure. I also enjoy coaching & mentoring talent across levels.Cloud Technologies | Technical & Operational Leadership | Product Development Lifecycle | Strategic Planning | Hiring, Developing, & Retaining Talent | Process Improvement | Data-Driven Decision Making | DevSecOps | Customer Care | Network Platform Owner | Strategic presentations | Cross-collaboration partnerships