William Meadows Email & Phone Number

Albemarle, North Carolina

Mount Pleasant, North Carolina

Albemarle, North Carolina

Provide phone, email, chat, ticket, and walk-in support for the school system. Resolving trouble tickets and calls remotely and delegating non resolved issues to the technicians. Assist with creating/deploying computer images. Assist with configuring and installing wireless APs and new network switches. Do all purchasing for the entire Technology Department including a switches, routers, APs, computers, printers, or anything else technology related. Handle all Technology staff payroll and time off request. Handle all user Active Directory tasking for the entire school district, staff and students, such as user creation, deletion, moving and renaming. Handle all cellular phones throughout district. Assist with monitoring/diagnosing network and network performance with What's Up Gold and other tools. Handle all aspects of the network filtering with LightSpeed networking appliance for staff and students throughout the district to provide a safe learning environment. Assist with creating and troubleshooting Group Policy Objects. Any other tasks as needed.

Albemarle, Nc

First level support for assigned schools. Troubleshooting and maintain Windows and Mac computers as needed. Troubleshoot and maintain Projectors and Promethean Activboard systems. Assist with installation of Toshiba printers and copiers within the schools. Assist with troubleshooting network and wireless issues. Assist with technology inventory within assigned schools.

Albemarle, Nc

Responsible for supporting staff with answering, troubleshooting and documenting support calls and emails with OmniStarLive helpdesk ticketing system. Provide technical support for the installation, repair and maintenance of 800+ campus workstations. Working with IT vendor support contacts to resolve technical problems with desktop computing equipment and software. Troubleshooting network issues within campus networks. Installing and maintaining projectors and projector screens within classroom environments. Imaging workstations with MDT and WDS to deploy labs, classroom and office locations as well as assist with the image creations. Troubleshooting wireless campus access for students, staff and faculty. Managing wireless tablets and clients with Meraki Systems Manager. Running and terminating network cabling for classrooms and labs throughout campus including wall-fishing and raceway installations. Installing patch panels and structured wiring solutions throughout switching closets. Installing and maintaining TVs throughout the campus. Assisting with training interns with all the above tasks.

Charlotte, North Carolina Area

Maintained accurate inventory and equipment for installations, service calls or trouble tickets. Conducted site surveys to determine the best positioning of equipment for strongest signal reception. Installation of equipment such as place mounts, satellite dishes and receivers while ensuring broadband connectivity. Running coax and network cabling throughout clients home in a neat and efficient manner. Educated customers by reviewing orders with the customer and teaching them the basics to use and enjoy their new service and equipment.

Concord, Nc

Oversee and conduct technical training classes as scheduled. Isolate learning deficiencies and provide coaching and training to bridge knowledge gaps. Assist in curriculum development. Ensure that agents are up to par before they continue into production. Teaching Internet protocols and SIP based technology. I assist in getting the agents ready for production, by meeting IR, CSAT, QA and FCR goals. Also preparing students in connection SIP based telephony devices to customer networks by any means to have clear audio and little downtime. To teach agents how to configure SPI firewalls to enable SIP traffic to communicate with the Vonage network.

Concord, Nc

Tier 1 technical support for the leading VOIP phone company Vonage. I assisted customers in connecting Telephone adapters to home networks, small offices, and home offices. Troubleshot TCP/IP issues within the customers network connections. I assisted in connecting wireless routers and setting up various wireless securities such as WEP, WPA, TKIP, MAC registration, and disabling SSID broadcasting. I also assisted in the connection home telephone systems to the VOIP network as well as fax machines, credit card machines and alarm systems.

Concord, Nc

Assisted in troubleshooting computer peripherals in a call center environment and was cross trained as a Sales Representative as well. I also assisted in improving revenue for Logitech on a per month basis. During the time working for this client, my Issue Resolution, Customer Satisfaction and Quality Assurance maintained above goal for the company.

Associate, Networking Technology

Activities and Societies: Sigma Alpha Pi

High School Diploma, Computer Science, 3.8

Activities and Societies: Track and Cross-Country