William Meller Email & Phone Number

Gothenburg, Se

Gothenburg, Västra Götaland County, Sweden

Leading the implementation and roll out of global digital initiatives and cross-team projects, including car launches, new markets, sales ops and services that enhance the Polestar customer journey.Highlights / Key Achievements:» Responsible for cross-team integration and project management in the Digital Customer Lifecycle.» Led the rollout of global digital initiatives, ensuring successful integration across different countries.» Managed the launch and operations for new capabilities for sales and marketing campaigns.» Digital Lead guiding the team and product development for Polestar Order Management.

Gothenburg Metropolitan Area

Senior consultant in Project, Program & Portfolio Management, IT Strategy, Business Analysis, Innovation, Agile, Lean, and diverse IT management disciplines.Highlights / Key Achievements:» Coached agile teams on their agility journey, fostering continuous improvement and innovation.» Supported software development as a Senior Scrum Master for the creation of outstanding products.» Managed IT portfolios, optimizing resource allocation between digital initiatives and business goals.» Project and Rollout Manager delivering diverse digital initiatives into the automotive industry.» Assisted in recruiting and hiring top talent for other IT Management consultant roles.

Gothenburg Metropolitan Area

As part of the Volkswagen program helping WirelessCar to turn connected car data into insights, digital services & revenue while leading the automotive industry into a digital society.Highlights / Key Achievements:» Coached agile development teams to foster collaboration and achieve results in digital services.» Facilitated effective communication and alignment among cross-functional software teams.» Mentored software engineers to enhance their skills and drive innovation in automotive technologies.» Cultivated a culture of transparency, trust, and accountability among team members.» Achieved together with the team the highest level in the Team Agility Maturity Evaluation (GDQ).

Brazil

Managed Dell's Digital Portfolio for global teams, executing Dell's strategy through projects and products as strategist, chief of staff, and budget manager for the digital finance segment.Highlights / Key Achievements:» Managed up to $10M+ annual budget to successfully deliver IT programs for LATAM region» Guided Digital Transformation strategies for +20 products, aligning IT and business goals.» Designed capacity and resource strategies management for +15 tech teams.» Roadmap lead, responsible for the intake prioritization for +10 business segments.» Achieved cost savings exceeding $1M through effective negotiation of vendor contracts.» Enhanced project and strategy monitoring by implementing Lean Portfolio Management principles.

Brazil

Managed IT projects and programs using agile and waterfall methodologies, addressing business challenges with global teams and driving the Dell Digital Transformation strategy.Highlights / Key Achievements:» Delivered successful projects and programs for +10 business segments across +15 tech teams.» Supported cross-functional teams through the implementation of Scaled Agile Framework (SAFe).» Partnered in Dell's Agile Transformation for +20 teams, boosting efficiency and productivity.» Implemented Scrum and Kanban for architecture, engineering, and DevOps teams.» Reduced 25% of software defects YoY through supporting 4DX methodology implementation.

Porto Alegre Area, Brazil

Advanced from an analyst role to lead the PMO (Project Management Office), driving portfolio management, project monitoring, KPIs, vendor management, and agile transformation.Highlights / Key Achievements:» Managed a portfolio exceeding $5M, overseeing financial controls and vendor relationships.» Led strategy formulation, execution, and monitoring for IT projects and products.» Successfully rescued failing projects through rigorous monitoring and customer implementations.» Implemented and supervised OKRs for over 15 teams, enhancing teams cycle time by over 30%.» Partnered to drive the corporate Agile Transformation, enhancing product development practices.

Porto Alegre Area, Brazil

Implemented Scrum for a .Net Tech Framework team responsible for software standards and the corporate architecture model as a development framework for the company.Highlights / Key Achievements:» Introduced and trained Scrum as the development methodology, driving team efficiency.» Facilitated agile events and ceremonies, fostering a culture of continuous improvement.» Mentored and coached team members in Agile principles and practices focusing on collaboration.» Implemented Agile metrics and reporting, providing transparency for project stakeholders.» Achieved a 120% year-over-year improvement in team cycle time post-implementation.

Porto Alegre Area, Brazil

Resolved technical issues and optimized business processes for hospitals, clinics, and doctors’ offices across healthcare sector in Brazil, earning 20+ customer satisfaction awards.Highlights / Key Achievements:» Awarded 20+ times for exceptional customer service, recognized as 'customer obsessed.'» Earned 9x Employee of the Month accolades based on customer surveys and internal metrics.» Drove sales growth in the Help Desk by prioritizing solution-driven customer interactions.» Designed a Process Guide for the Help Desk, significantly improving onboarding efficiency.» Provided expert IT support tailored to healthcare professionals over more than 1000 clients.

Managed the company's data center and all aspects of IT operations, including software implementation, technical support, network maintenance, data security and data entry control.Highlights / Key Achievements:» Implemented E2E Small Business System to automate all business processes.» Designed automated routines and processes company-wide using ERP systems.» Optimized tech systems, empowering data-driven decision-making across the organization.» Automated goods receiving processes into inventory, enhancing accuracy and efficiency.» Digitized ordering and procurement processes, improving transparency and operational speed.

Implemented management systems for small and medium-sized enterprises (SMEs), automating more than 10 critical business and leadership processes. Managed the corporate data center and network to ensure operational efficiency and reliability.Highlights / Key Achievements:» Enhanced productivity and reduced operational costs through effective automation strategies.» Ensured robust management of IT infrastructure, minimizing downtime and enhancing data security.» Successfully implemented system improvements that supported scalable organization growth.» Managed setup and maintenance of data centers, ensuring seamless operations.» Directed the integration, buying and deployment of new systems cross unities.

Rio Grande Do Sul, Brazil

Participant in the Brazil Apprentice Program, launching an IT career focused on process modernization and operational efficiency. Instrumental in leveraging technology to streamline administrative and financial workflows.Highlights / Key Achievements:» Automated 100% of accounts payable and receivable processes using Microsoft Excel» Designed and implemented a new documentation system for business processes» Optimized inventory management and data accuracy by full digital cataloging.

Leadership Certification, Strategy Execution

Master Of Business Administration - Mba, Business Management

Extension Course, Strategic Applications Of It Project & Program Management

Bachelor'S Degree, It Management, Graduated With Honors

Technical Course, Information Technology