I am responsible for overseeing all aspects of operations, including customer service, product development and management, strategy, technical support, social media management, and general administration. I function as a liaison between the business and various administrative tasks associated with the registration and management of musical rights data within the software platform.I successfully manage a remote operations and technical team. I oversee the recruitment, training, and advising of contract developers and operational personnel to achieve our goals and responsibilities. I proactively set KPIs and implement CSAT systems to monitor business performance and customer satisfaction. I turn around failing project revitalization efforts, achieving growth in active subscriptions while overseeing the continued enhancement of the project. I oversee the modernization of the UI/UX, ensuring that the new interface remains familiar to existing customers while also being intuitive for new customers and flexible for additional development.I effectively communicate and coordinate with stakeholders to enhance the product and meet customer needs. I set priorities, create and execute plans, and devise creative solutions. I write user stories, work with the development team, and assess work to ensure quality. I am responsible for project and resource planning, triaging, and collaborating with developers. I identify and implement improvements and synthesize information to inform the product roadmap. I champion the product, team, and projects both internally and externally.

Outspoken Music Group stands as a beacon of innovation and excellence in the independent music industry. Our mission is to nurture, cultivate, back new and developing talented Black artists, with a particular emphasis on unearthing and honing the raw, unique talents emanating from the vibrant cultural tapestry of West Africa. Through the strategic development of our seasoned team, extensive industry acumen, and resources we are committed to scouting the exceptional and furnishing them with the organizational framework, structured guidance and education, required to transcend them to extraordinary heights.Lead Artist: Tina Brown Africa