William Kesner Email & Phone Number

California, United States

San Jose, California, United States

San Jose, California, United States

Emeryville, California

- Drove efficiency in a new installation procedure, which reduced the fiber service activation time from 3 weeks per home to 3 days in Atherton. - As a result of this success, I was put in charge of writing service activation procedures for our follow-up North Fair Oaks Fiber(NFO) Build. This NFO specific process improved efficiencies so activations took 1 day per home, and we were able to complete installations to 350 homes in 1 year.- Aggregated feedback from field technicians that improved our field installation application.- Created our Facebook and Instagram Growth Marketing Strategies which yielded better performance than our printed mailers for $22,800 less per year.- Regularly updated customer experience email flows and web content based on lead performance. - Created Salesforce dashboards that displayed metrics for every consumer touchpoint. Ran weekly performance meetings with PAXIO’s / Openfiber’s owner based on these dashboards.

Santa Clara, California

- De-escalated customers during outages and worked with our installation and accounting teams to resolve their issues. - Troubleshot home networking issues for fiber customers.- Grew lead base 280%.- Standardized and delivered weekly KPI reports.

Sf Bay Area

- Developed and published Multiplayer Unity Game Rocketnaut Arena to itch.io - https://heat_wizard.itch.io/ra-u- Developed additional Mobile and PC prototypes.- Ported Rocketnaut Arena to PS4, but did not publish.

San Mateo

- Directed 30 design teams in 10 successful Game Advertising Events.- Worked with the data team to test featured games algorithms against bespoke lists of underground hits found on our developer forum.- Managed remote, international teams in Agile.- Designed new game elements for existing games.- De-escalated high profile developer issues.- Scouted game developer talent for advertising partnership through social media.

San Jose, California, United States

- Resolved technical art issues with existing VR game, Sunderland.- Pitched and developed VR Unity Prototypes.- Organized design documentation.- Set up demo PCs and VR equipment.

Produced written game news and criticism and long play style videos.

Majored in Applied Computer Graphics, Minored in Video Game Design. Spent time in the creative writing, Japanese, and psychology programs. Directed a game using Scrum, with a group of 45 undergraduate students using agile methods which was developed and released in a 6 month period.

Electronic Arts, Redwood City

- Repackaged AAA Digital River formatted games for EA’s Origin game storefront.- Resolved registry errors that resulted from game installation conflicts across multiple windows machines.- Split language content by region for faster download.

Bachelor'S Degree, Applied Computer Graphics

Education record