Bill Mills Email & Phone Number

San Francisco Bay Area

Responsibilities include IAM program strategy and IT risk management including risk acceptance, risk register, and third-party risk management.Accomplishments:  Significantly elevated the performance of the enterprise IT Risk Management program ensuring informed decisions by management and preventing negative impacts of security threats, compliance findings, supplier risks, and revenue loss  Selected and implemented GRC tool (AuditBoard) for ITRM and Compliance programs  Automated the collection and reporting of metrics  IAM Program management

Santa Rosa, California, United States

Led the development of an IAM program strategy and roadmap, development of a credential protection strategy and the management of multiple privileged credentials vaulting projects. Accomplishments:  Established an IAM Council driving identity protection across the organization  Managed privileged credential vaulting of 7,000+ accounts  Selected and implemented an IGA tool. Integrated 90+ applications automating access reviews and deprovisioning processes

San Francisco Bay Area

Responsible for the ongoing Disaster Recovery-Business Resumption Contingency Plan (DR-BRCP) maintenance and procedure development assistance for the bank’s departments and business units. Developed, maintained, and updated IT policies and procedures. Led the completion of annual IT risk assessments, new application/service review, and asset management of IT equipment, software, services, and licensing, including IT budgeting and expense control. Additional responsibilities included administration and management of the Infrastructure team while providing a stable and secure network environment and ensured bank/customer data was protected. Exceeded the customer service expectations for the internal customers.Accomplishments:  Managed the technology installation and migration for a 100-person HQ move  Completed the DR/BCP refresh and received praise from the OCC examiners  Implemented a new review process to ensure all IT policies are reviewed annually  Defined and deployed a new ITIL aligned Change Management solution  Deployed new technologies to improve end user productivity

San Francisco Bay Area

Responsible for a wide range of duties related to the planning, operation, and maintenance of Internet Services for the Santa Rosa Junior College District in support of the faculty, staff, and managers including all facets of voice and data communications, hardware/software installation, support and supervision of assigned staff.Accomplishments: Instrumental in the negotiation of a $2M Cisco hardware purchase Coordinated the vendor selection process for an email flow improvement project Provided leadership to a 12 person team during the candidate screening process

San Francisco Bay Area

Managed the entire IT Operations team of 20 full-time individuals including Client Services, Data Center Services, Help Desk, and Network Services and managed relationships with multiple vendors, service providers and cloud application providers.Accomplishments: Piloted an Always-On VPN Solution improving end user productivity and reduced licensing costs Deployed new UCS environment and vCD providing greater flexibility to the development team and leveraged for DR testing Prepared hosted Exchange environment for migration from an On-Prem environment Reduced support and service contract costs by more than $1M through contract negotiations Deployed new Loan Servicing application

San Francisco Bay Area

Managed all daily operational activities related to the support of the end users. This included the management of the Client Services and Help Desk teams which provided high quality customer support and engineering for all client facing devices and systems including PCs, Mobile and Print devices, Shoretel phone system, and Exchange during a phase of dramatic growth.Accomplishments: Successfully completed the technology deployment for 2 mergers Migrated to a Managed Print Service improving support while reducing costs Created new hire workflows to automate the on-boarding process Automated system data integration through the use of Powershell scripts Migrated to a mobile platform including tablets and RSA tokens allowing much greater end user productivity

San Francisco Bay Area

Led team focused on improving the maturity of the Technical Computing Services organization’s processes through the adoption of ITILv3 framework including Incident Mgmt., Problem Mgmt. and the Service Catalog.Accomplishments: Managed and coordinated the training of 120 people on ITILv3 Managed an organizational maturity assessment which spawned several ITIL related projects Managed the Global Service Catalog improvement projects

San Francisco Bay Area

Led team responsible for the management and support of over 50 Windows servers used by the R&D dept. and managed the Santa Rosa data centers.Accomplishments: Obtained MCSE + Security certification for Windows 2003 Server Greatly improved customer relations Significantly reduced monthly patching time by implementing Windows Server Update Service Consolidated three data centers into one Created a controlled Data Center Shutdown and Restart process

San Francisco Bay Area

Technical Computing Technical Windows Server Support Process Owner. Supported 55+ Windows servers.

San Francisco Bay Area

Provided delivery of the client networking products and services to Agilent PC clients worldwide and ensured the smooth roll out of the products using standard project management and global testing practices. Also participated in the product upgrades and obsolescence strategies as well as managing software license consumption.Accomplishments: Global administration of Sygate’s client firewall solution for 37,000 PCs. Managed the Alpha and Beta testing of the worldwide deployment of TunnelGuand and NAI.

Provided project engineering support for a global Oracle implementation and several other world-wide ERP projects and duties consisted of project tracking, reporting and management of the issue tracking system. Provided support for the Command Center during the “Mocks” and Production Cutover for each project.Accomplishments: Management for the Oracle training and reporting instances Created a new issue tracking instance and modified the Perl, HTML, and JavaScript code to provide additional functionality Created a Task Notification Tool Created a capacity planning tool and sales reporting tool using Excel macros

San Francisco Bay Area

Responsible for ensuring the proper handling of Networking, Telecommunication, and Hosting Help Desk call tags through the analysis of misrouted tickets. Worked with various SMEs to improve the Help Desk services and the Help Desk’s knowledge records. Accomplishments: Created new misroute and feedback call handling procedures Reduced misrouted Help Desk tickets by approximately 60%

San Francisco Bay Area

Responsible for PC support services for Northern California. Managed a 17 member team of employees, contractors, and managed service vendors to ensure the proper support coverage for the 6,500 people throughout 12 Agilent sites in Northern California. Accomplishments: Improved the relationship between IT and the internal business customers Saved approximately $350,000 in FY 2001 by renegotiating vendor contracts and by implementing efficiency programs Led several divestiture projects including the global IP address renumbering for non-Windows devices

San Francisco Bay Area

Responsible for PC client and NT server support services for the Sonoma County sites. Managed an 8 member team of employees and contractors to ensure the proper support for the 4,500 people throughout the 5 HP sites in Sonoma County. Accomplishments: Improved the availability and reliability of the NT file, print, and applications servers in the Santa Rosa Data Center from 99.5% to 99.95% by implementing new hardware configuration standards Managed a Fiscal budget of over $6 million Led several projects during the spin-off of Agilent Technologies, which included the IP renumbering and domain migration of the NT servers throughout Sonoma County

San Francisco Bay Area

Managed the total delivery of the PC Client Services team and Engineering resources. The PC Client and Engineering teams in Sonoma County consists of a combination of over 15 individuals, both contractors and HP employees delivering services across three platforms: PC Client Setups; PC Client and NT Server Support; and Premium Support. Accomplishments: Expanded the deployment of Premium PC Support resources throughout Sonoma County, which significantly improved the research and development team’s productivity. Improved On-time Call Closure, Client Incident and Customer Satisfaction metrics.

San Francisco Bay Area

Provided administration for the LM/X and NT PC-COE servers. Collected, analyzed, and reported metrics for the PC-COE servers and clients. Coordinated the implementation of new software releases into the PC-COE environment. Supported Windows NT 3.51 and 4.0-file and print server environment.Accomplishments: Led the migration from LM/X servers to Windows NT servers. Assisted with the client migration from Windows 3.1 to Windows NT 4.0. Implemented process improvements for the server team.

LM/X System Administrator:Supported LAN Manager for Unix (LM/X) and 3,600+ PC users throughout Sonoma County. Duties included the creation of user accounts, resolution of permission issues, management of disk space, provision of support documentation on the Web, creation of PC client billing reports, client incident and LM/X server availability metrics, monitoring of user account security, and Sonoma County site Infonet and AIM administration.Information Technology Specialist:Provided PC support services for the Sonoma County PC customers. Responsibilities included daily support for PC based applications and infrastructure, including Help Desk call resolution and user interfaces. Some time spent answering calls at the Help Desk was also required.Production Operator:Prepared small parts for the heat treatment process and inspected parts to assure compliance with the manufacturing specifications after the heat treatment process. Made continual process improvements in the manufacturing area. Decreased oven cycle times by 25% thereby doubling daily production runs and rewrote numerous process documents.

Sacramento, California Area

Led the set-up of the company, designed and implemented the quality control, quality assurance, and field-testing programs. Managed numerous projects, conducted lead-based paint field testing using x-ray fluorescence spectrum analyzers, improved and automated the analysis of collected data, authored technical reports, and assured compliance with all federal, state, and local regulations. Projects consisted of lead-based paint testing for the U.S. Dept. of Housing and Urban Development, Public and Indian Housing Authorities, private residences, and subcontractors throughout the Western United States.

B.S., Physics

General, General