William Mison work email
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William Mison personal email
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A highly driven leader with a proven record of increasing profit and reducing costs whilst providing an outstanding experience for the customer. Builder of strong cultures, setting the direction and developing top performing teams. Experience delivering cultural and transformational change. Ability to work in high-pressured sales environments and build tactical plans to deliver results with changing propositions and client requirements. Passionate about the customer and delivering a consistently outstanding customer experience. Strong understanding of contact centre management with 10 years experience in contact centre and sales teams. williammison1@gmail.com07900582111
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Customer Services ManagerOnefamilyUnited Kingdom
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Contact Centre ManagerInterim Consultancy Work Jun 2018 - May 2019South West England
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Contact Centres, Customer Service, Outsourcing, Customer Retention, TelesalesCurrently Looking For Next Opportunity Oct 2017 - Jun 2018Flexible
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Career BreakBreak To Go Travelling And Relocate Jan 2015 - Oct 2017
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Head Of Contact CentreHinduja Global Solutions Mar 2014 - Jan 2015PrestonReporting to Director of UK and European Contact Centres. Accountable for delivery of all key performance metrics and 350 employees. Responsible for multiple campaigns, brands and channels including Customer Retention, Outbound migrations and CEO high level complaints. Leadership of cross functional management team including operations, RPMI, recruitment, training and quality. P&L accountability for Preston sites. -
Contact Centre Operations ManagerHgs - Hinduja Global Solutions Jul 2011 - Mar 2014Preston, United KingdomReporting to Head of Site, Preston. Accountable for management of eight Team Managers and 100 loyalty agents across multiple retention campaigns. Ensure all key performance metrics achieved including call SLA’s, sales targets, efficiencies and customer satisfaction.
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Pay Monthly Customer Services ManagerO2 (Telefónica Uk) Jun 2010 - Jul 2011BuryReporting to Head of Contact Centre. Accountable for management of customer services advisors to achieve KPI’s including Customer Satisfaction, Efficiencies and sales through service targets. -
Customer Loyalty Senior ManagerCarphone Warehouse Jul 2008 - Jul 2009Warrington, United KingdomReporting to Head of Contact Centre. Accountable for the management of five Team Managers and 60 sales consultants to deliver customer satisfaction and retention targets.
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Outbound Sales Senior ManagerCarphone Warehouse Oct 2005 - Jul 2008London And WarringtonReporting to Head of Contact Centre. Accountable for the management of five Team Managers, 50 Outbound sales consultants and one dialler manager dialling mobile upgrade, broadband and mobile retention campaigns.
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Senior Sales ManagerOne Stop Phone Shop Jun 2005 - Oct 2005CreweReporting to Head of Contact Centre. Accountable for the integration of Carphone Warehouse standard operating practices into OneStopPhoneShop.
William Mison Skills
William Mison Education Details
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Dacorum CollegeBtec National Diploma In Business And Finance -
Hemel Hempstead School
Frequently Asked Questions about William Mison
What company does William Mison work for?
William Mison works for Onefamily
What is William Mison's role at the current company?
William Mison's current role is Customer Services Manager.
What is William Mison's email address?
William Mison's email address is wi****@****hgs.com
What schools did William Mison attend?
William Mison attended Dacorum College, Hemel Hempstead School.
What skills is William Mison known for?
William Mison has skills like Customer Retention, Performance Management, Customer Service, Customer Satisfaction, Contact Centers, Call Centers, Outsourcing, Coaching, Sales Management, People Management, Customer Experience, Client Relations.
Who are William Mison's colleagues?
William Mison's colleagues are Raffaele Rummery-Milne, Pam Giles, Gary Cox, Bruno Fernandes, Lisa Ridout, Alba Pastor Garzón, Rob Brown.
Not the William Mison you were looking for?
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William Mison
South Lismore, Nsw -
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Bill mison
United States
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