At RingCentral, I led global Product Management and UX teams, managing a 175-person team across the US, China, and Russia. I launched key products such as RingCentral Video, an enterprise-grade video meeting solution, and RingCentral Glip, a freemium video meeting and messaging platform. I built a product analytics team to drive data-driven decisions and implemented an “Ideas” platform that enabled customers to influence product direction. This customer-centric approach resulted in delivering the top-requested features and increasing iOS App Store ratings from 3.4 to 4.8.

Manage the Sales Cloud (SFA) product management organization.

In my role as Director of Product Management at Planitax Inc, I spearheaded the definition, development, and management of Planitax Horizons, a suite of SaaS-based corporate tax software applications. Through extensive market research, I successfully delivered four products within a nine-month timeframe, contributing to customer success and satisfaction.

As a Product Line Manager at Siebel Systems, I managed the development of Siebel’s Partner Relationship Management (PRM) product line, which became an industry leader. I gained expertise in the full product lifecycle and advised customers on best practices, ensuring high customer satisfaction and successful deployments.

In my role as Senior Sales Consultant at Siebel Systems, I exceeded revenue goals by providing technical pre-sales and post-sales support for Siebel’s full line of sales, marketing, and customer service applications. I delivered high-impact product demonstrations, responded to RFPs, and guided product evaluations, helping to formulate winning sales strategies. My deep technical expertise and customer-first approach ensured successful product deployments, fostering long-term business growth through responsive technical account management. I also advised customers on IT strategies, aligning Siebel’s solutions with their broader business goals, ensuring high satisfaction and future business opportunities.

As a Sales Engineer at Borland Software (formerly Open Environment Corporation), I provided critical technical sales support for middleware software targeted at computer systems architects. I delivered compelling sales and marketing presentations that drove customer acquisition, particularly in the financial services and federal government sectors. My expertise in application integration and distributed computing positioned me as a trusted advisor to clients, helping them navigate complex IT challenges and implement scalable solutions. Through my consultative approach, I played a key role in securing new business and building lasting customer relationships.

At Andersen Consulting (now Accenture), I developed a Windows and UNIX-based software application in C, Microsoft Visual Basic, and SQL for the credit card division of a major U.S. retail bank. My work involved collaborating with a team of consultants and clients on large-scale software development projects, gaining hands-on experience with distributed application development methodologies. This role provided me with a deep understanding of software engineering, enabling me to deliver impactful solutions that met the specific needs of our financial services clients.