- Clean and visualize data using Excel, Power BI, and Tableau - Query data using SQL - Collaborate with the team to create data-driven reports, enhancing business decision-making

- Advised and helped customers with issues, escalating complex issues to the back office team. - Worked as a team player, helping new agents with CRM systems. - Implemented a process to escalate complex issues, reducing resolution time by 25%.

- Guided clients in buying crypto coins using local currency, resulting in a 50% increase in sales. - Developed and implemented a fraud prevention process, reducing fraud cases by 40%. - Collaborated with the team to create educational content, enhancing customer understanding of crypto trading. - Engaged in binance events and organinising.

-Spearheaded sales growth, achieving 25% increase in customer base and a boost in sales revenue.- Successfully managed inventory, reducing costs and improving sales effectiveness.- Led sales team to achieve an increase in sales performance, with a focus on excellent customer service and issue resolution.- Drove business growth through strategic planning, resulting in reduction in errors and improvement in customer satisfaction ratings.

- Conducted 80% of the company's audits, ensuring financial accuracy and compliance, and identifying areas for process improvement- Developed and executed a sales strategy that resulted in a 20% increase in sales, achieved by recruiting 40 new clients and expanding existing relationships- Conceptualized and implemented a social media strategy that increased brand awareness and engagement by 50%- Initiated and managed charity donations, resulting in a 30% increase in community recognition and reputation- Created and maintained complex financial spreadsheets, cleaning and visualizing data for better analysis, and providing actionable insights that informed business decisions

- Supervised day-to-day shop operations, ensuring efficient organization and management of resources.- Conducted simple audits to ensure financial accuracy and compliance, identifying areas for process improvement.- Analyzed business performance, providing insights and recommendations to drive growth and improvement.- Collaborated with the employer to inform stock purchasing decisions, ensuring relevant and profitable inventory levels.

- Gained hands-on experience in Monitoring and Evaluation, ensuring effective project tracking and reporting.- Contributed to the ICT department, supporting the design and implementation of technological solutions.- Assisted in the Engineering department, working on projects related to electrical systems and energy management.- Developed a broad understanding of the energy sector, including credit capitalization and project financing, through on-site experience and collaboration with professionals.

- Supervised and mentored junior electrical technicians, providing guidance and training to enhance their skills.- Collaborated with other departments to ensure effective communication and coordination of electrical projects.- Assisted in the preparation and management of electrical project budgets, ensuring cost-effectiveness and efficiency.- Implemented energy-saving initiatives and sustainable electrical practices, reducing energy consumption and costs.

- Organized and coordinated quarterly career development sessions, featuring motivational speakers from across the country, resulting into 90% team attendance and engagement.- Developed and implemented a meeting coordination process, ensuring seamless logistics and maximizing productivity.- Contributed to a 20% increase in member retention through proactive issue resolution and relationship-building with fellow students.

- Achieved 95% first-time fix rate in vehicle repairs and boosted sales revenue by 20%.- Implemented quality control process, reducing errors by 30% and improving sales effectiveness by 20%.- Reduced costs by 15% through efficient inventory management and expanded customer base by 25%.- Improved customer satisfaction by 25% and contributed to 15% increase in sales performance.