William Mukere Email & Phone Number

Nairobi County, Kenya

Kenya, Uganda and Tanzania⋙ Supported the setup of Business Process Management unit.⋙ Created a process inventory for Kenya, Tanzania, and Uganda health business lines, prioritizing and mapping the maturity roadmap by document as is and To be processes.⋙ Led an end-to-end review of 'as-is' processes and designed efficient 'to-be' processes, achieving 85% STP, improved efficiencies for non-STP, with significant cost savings and enhanced customer satisfaction.⋙ Reviewed end-to-end processes using a Lean Six Sigma approach in line with the strategic plan to deliver increased operational efficiency, reduced cost and customer turnaround times, and standardization across the three countries, along with automation and paperless adoption.⋙ Collaborated with risk and compliance teams to map risk elements associated with day-to-day operations to comply with internal and external regulations.⋙ Mapped processes in accordance with the TCF (Treating Customers Fairly) policy.⋙ Led projects related to process improvement to deliver high value for the business.⋙ Supported other business projects to ensure compliance with Business Process Management governance and best practices.⋙ Championed and spearheaded the uptake of implemented processes by business users through training, tracking of KPIs, and continuous process improvement using Kaizen and Kaizen Blitz tools.⋙ Led the initiative to define and measure key performance indicators (KPIs) for various business processes, collaborating with business users and process owners to identify performance targets, SLAs, and error rates.⋙ Spearheaded the development of comprehensive dashboards for these KPIs, ensuring they accurately reflected process performance and facilitated data-driven decision-making.⋙ Coordinated with the data team to implement dashboards for measuring process KPIs thus enhancing visibility and accessibility of critical performance metrics for stakeholders.

Nairobi, Kenya

Achievements⋙ Led the successful implementation of e-cards project. Thus, reducing the cost of card issuance from KES 250 to KES 5.⋙ Created Dashboard using Excel and Qlik sense to evaluate retail business daily performance. This led to well representation of business booked on daily basis.⋙ Used power pivot and power query to automate manual report for unallocated receipts, then created a shared folder over SharePoint to distribute the report among managers.⋙ Created a database system for tracking e-policy documents. Leading to a reduction in TAT of sending policy documents from 7 days to 2 days.⋙ Implemented the e-policy document project in April 2019.Thus leading to reduction in TAT of policy document issuance from over a month to 7 days by the end of 2019 and 2 days by the end of 2021.⋙ Created a database for analysis and management of acknowledgement and comments from clients. This led to an increase in acknowledgement emails from 20% to 45%.⋙ Took part in the Implementation of Data protection Act 2019.Roles⋙ Creating Dashboards using Power BI, Excel and Qlik sense as part of automated reports that is shared through SharePoint for distribution to managers.⋙ Analyzing business booked by underwriting team to track daily performance among different agency units and across the various products under retail section.⋙ Analyzing loss ratio of different individual accounts to determine whether there should be a loading of premium at renewal or No claim discount .⋙ Lead section innovation discussions.⋙ Assist in giving business end user advise to developers and Business Development team.

Wabera Street

Roles & Achievements⋙ Capture of claims data.⋙ Analyze claims paid vs unpaid.⋙ Handle queries from hospital on issue rising while submitting claims via digital platform.⋙ Assigned and distributes claims to different claims teams.⋙ Reports on projects that were being implemented.⋙ Chaired claims department digital and innovation team.⋙ Organized and chaired e-claims team meetings.

Upper Hill,Nairobi

Roles⋙ Registering and analyzing of claims⋙ Processing payments for services offered at credit facilities.⋙ Attend to customers queries in a professional way.⋙ Advised underwriters on risk improvement measures.⋙ Preparing of claims reports for purpose of managerial decisions.

Nairobi Area

Roles ⋙ Processing medical and hospital claims⋙ Customer care services⋙ Issuing of compliance certificates⋙ Assisting in data analysis and research works⋙ Preparing presentations for my supervisor

Nairobi Area

Roles⋙ Assisting in Customer care services and Charging, discharging and processing of information resources ⋙ Arranging books on the shelves.⋙ Collecting library fees and issuance of library pass.

Master Of Science - Ms, Social Statistics

❉❉❉❉ Core Courses ❉❉❉❉ ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ⋙ Data Management and Data Analysis ⋙ Multivariate Analysis ⋙ Logistic.

Lean Six Sigma Yellow Belt

Bachelor’S Degree, Economics And Statistics, Second Class Honors, Upper Division

Activities and Societies: Life Transformers ❉❉❉❉ Core Courses ❉❉❉❉ ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ⋙ Probability and Statistics ⋙.

Certificate, Software Engineering