William Narvaez Email & Phone Number

New York, Ny, Us

Chicago, Il, Us

Newark, New Jersey, Us

Interim VP / Director of Business Operations, managing finance, operations, and project management of $150M+ self-storage operations, comprised of >3M sq. ft. Class A/B commercial real estate, and 60K+ units. Led financial planning and analysis, P&L budgets and forecast reporting for 18 facilities throughout Manhattan. Served on Senior Executive team.• Implemented IT infrastructure and data warehouse migration of financial ERP systems, Tableau visual data dashboard and KPI reporting, streamlining business intelligence reporting and operations, which increased dollar / sq. ft. and reduced overhead expenses.• Generated additional >$800K in new business, during COVID-19 pandemic, by initiating new business venture of full- service, on-demand valet storage, minimizing contact protocols and enhancing customer satisfaction.• Controlled and minimized over $5M in Bad Debt, due to COVID-19, to <$2M, directing operations support for field locations regarding legal processes, tenant and landlord matters, executing analysis, reporting, and action plans.

Newark, New Jersey, Us

Led finance, operations, and project management of $3.5B AUM, $150M+ self-storage operations, comprised of >3M sq. ft. Class A/B commercial real estate, and 60K+ units. Led financial planning and analysis, P&L budgets and forecast reporting for 18 facilities throughout Manhattan. Served on Senior Executive team.• Increased revenues and rentals >$5M (5-10%) growth YoY by coordinating operations, business intelligence and strategy. Oversaw >$10M in capital projects, building floor plan revenue yield maximization by changing room mix based on evolving market demands.• Designed new SharePoint and built out new lists and workflows, Company Training Handbook, Policy and Procedures, Learning Management System customized courses, Business Continuity & Emergency Action Planning, Location Emergency Manuals and Building Layouts, yielding zero claims, lawsuits, or OSHA infractions.• Enhanced employee engagement and DE&I initiatives with corporate event planning, that built and recognized employees throughout company and office headquarters in NY / NJ.• Nominated for “Excellence in Teamwork Award” by senior staff and field employees as result of creating and establishing all new collaborative tools.

Directed $25M+ Michelin Starred, Gordon Ramsay food and beverage operation in 563 suite, 5-Star luxury hotel with 200+ full-time employees. Managed 2 Michelin Star restaurants, MAZE by Gordon Ramsay, London Bar, in-suite dining, private dining, Banquets and Catering. Administered beverage program consisting of over $300K in inventory of wine.• Awarded Wine Spectator ‘s “Best of Award of Excellence” in 2013 and 2014 for developing and promoting 400+ varietals from every winegrowing region.• Exceeded GAP Corporate Service Standards and KPI scores consistently throughout all food and beverage outlets measured by guest satisfaction surveys.• Implemented new OpenTable software platform, generating additional 20% revenue in maximization of floor layout.• Executed local 6 union contract negotiations, achieving $3M+ annual payroll savings by minimizing job classifications and full-time employees.Awarded Wine Spectator ‘s “Best of Award of Excellence” in 2013

New York, Ny, Us

Led food and beverage operations, restaurant, bars, room service, 14K+ square feet of meeting and event banquet space, and 50+ full-time employees. Served as Executive Committee Member of 288 room AAA 4 Star, 4 Diamond hotel. Prepared annual budgets and forecasts, as well as capital expenditures.• Spearheaded conception, business development, and opening of MODA Restaurant, Indoor and Outdoor Bar and Lounges. Oversaw product development, project management of construction vendors, marketing, and execution, resulting in $2M+ sales in 1st year.• Exceeded 2011 gross operating profit by $800K in increased revenue through events, catering and controlling F&B costs.• Implemented new marketing strategies, including social media networking, radio spots (WOR AM Radio) and television recognition (“Audrina” - VH1), generating restaurant and lounge revenue and cover counts.• Managed food and beverage costs below 19% throughout 2011 and 2012 by collaborative menu engineering, negotiating with new vendors and distributors, lowering costs and pricings.• Attained “A” letter grade by NYC Department of Health on-site inspections by creating internal SOPs and standards, training of staff and thorough internal walk-through inspections.

Stamford, Ct, Us

Led F&B team in $25M operation. Managed Don Shula’s Steakhouse, Shula’s “No Name Bar,” Bar10 Lounge, and in- room dining outlet operations. Directed front and back-of-house outlets, 35K+ sq. ft. of banquet, stewarding, and culinary daily operations. Served as interim Director of Outlets, assumed Wine Director and F&B Outlets’ Catering and Business Development Manager responsibilities.• Promoted and booked banquet and catering events, sold private dining functions and reception events for Shula’s Steak House and Bar10 Lounge, generating additional $2M in revenue.• Implemented new POS systems, OpenTable software, all controls, and standards for both Shula’s and Starwood’s Westin brand corporate and franchise mandates, exceeding compliance by all key stakeholders.• Awarded Manager of Year 2009 by hotel’s Executive Committee from achievements in top KPI scores, low staff turnover, P&L profitability.• Received hotel’s first-ever Wine Spectator’s “Award of Excellence” for Shula’s Steak House Wine Program by developing comprehensive wine program offerings of over 250+ varietals from all winegrowing regions.

Stamford, Ct, Us

Stamford, Ct, Us

Coordinated daily operations and projects of 863 room, AAA 4 Star, 4 Diamond property. Processed payroll for Housekeeping Department, consisting of over 200 associates.• Led implementation of new departmental scheduling software program, utilizing Six Sigma tools and methodology.

Bethesda, Md, Us