William Everett Email & Phone Number

Basel, Baselstadt, Ch

Southlake, Texas, Us

Principal Project Manager for one of the three top strategic initiatives for Sabre for 2015: Successfully launched one of the largest ServiceNow deployments in the Dallas / Fort Worth area for 2015. Collaborated with multiple global project partners (HP and Cloud Sherpas), key Sabre and partner development teams, ITSM stakeholders and leadership. Accountable for delivering all aspects of the launch: • Core platform (including Microsoft Active Directory integration with Single Sign On, Microsoft Outlook).• Incident, Problem and Change Management.• Service Catalog. • Service Asset Configuration Management (CMDB).• User Acceptance Testing (UAT).• Development and delivery of training to approximately 2000 global Sabre and HP trainees (ITIL role).• Authored multiple partner Service Requests (SR), managed budget spend and provided oversight for multiple Statements of Work (scope, requirements, build activities, transition to steady state, training).• Created enterprise, partner, departmental and team communications, status and project roadmaps (across multiple global companies) using a variety of project dashboard and collaborative tools (including QlikView, GoToMeeting, WebEx, Google Drive, SharePoint, PowerPoint, MS Project 2013).• Provided Phase 2 and fast follower deliverables and product roadmap planning.• Led weekly planning, collaborative status and Risk, Issue, Action and Dependency sessions for combined inter/intra-company ITSM and ServiceNow team members, stakeholders, leaders and sponsors.

Program Manager for $20M infrastructure project: multiple-source data visualization of enterprise business applications, computing and storage resource management, and costs. Leveraged and integrated capacity management technologies, including CiRBA infrastructure control software for private cloud, virtualization, and compute infrastructure utilization; NetApp’s OnCommand Insight for storage resource management (including EMC); and ServiceNow for enterprise service management and CMDB/Configuration Item analysis. Deployed multiple CRM and call center projects (Salesforce, Avaya).

Carrollton, Texas, Us

Program Manager for a significant and successful merger and acquisition involving large-scale IT deployments: infrastructure and platform services for data center, network, business, and employee systems. Collaborated with enterprise and solutions architects, subject matter experts, and executive leadership of clients and strategic partners, including Intuit, Digital Insight, GDT (data center, network, collaboration, virtualization specialists), and Thoma Bravo (private equity). • Instrumental in realizing $500M net profit from $15M infrastructure buildout project. Planned and delivered deployments crucial to $1.02B acquisition of Intuit’s Digital Insight division, sold to NCR for $1.6B six months later. • Led $14M, six-month design, build, and deployment of two greenfield data centers and five corporate facilities (software development/call center/administration), including one located in Bangalore, India. • Architected and built digital banking infrastructure supporting 1,500 banks/credit unions and 5M+ online customers. • Completed ambitious data center design/build on time and on budget. Orchestrated deployment of networks, storage, and other IT infrastructure. Solutions: FlexPod (preconfigured Cisco, NetApp, VMware), Microsoft, and Oracle. • Directed configuration of data center and call center voice/data systems, including F5 (LTM/GTM), Google Search Appliances, LanDesk and Cisco network, telephony, and security technologies. • Successfully planned, procured, and deployed enterprise IT systems, including EMC DataDomain appliances, LANDesk Management Suite, Oracle KM, MS Great Plains ERP and Accounting, and multiple enterprise security solutions.

Long Island City, New York, Us

Project Manager for Systems Operations Center (SOC) transformation, upgrading jetBlue’s crew scheduling recovery management capabilities critical to risk mitigation / minimizing costs of schedule interruptions. Led high-profile, $7.5M JetForward program resulting in successful interactive pilot and solution development launch. Coordinated joint planning, application and infrastructure architecture reviews (primarily Microsoft infrastructure), testing, and delivery activities between jetBlue Airways and Sabre Holdings executive teams, development teams, subject matter experts, and other stakeholders. Managed global software delivery teams using traditional and Agile-based project methods. • Preserved product vision, guidance, and governance throughout project. Consistently defined KPIs and product roadmap program and project dashboard presentations to C-level and SVP-level boards, steering committees, and engineering teams. • Led collaboration and transparency between two companies with contrasting cultures and processes.

Dallas-Fort Worth, Texas, Us

Chosen by senior management to direct innovative enterprise shared service projects: virtualized infrastructure, Oracle and SQL databases, F5 Load Balancing for applications in multiple managed services data centers and test labs. Led team of project managers to deliver enterprise and cloud-based deployments and services roadmaps spanning multiple American Airlines divisions (Finance, Maintenance & Engineering, Cargo, HR, and Customer Service). Liaison with managed service providers (HP, Verizon). Collaborated with enterprise architecture, security, and network teams. Accountable for project, program, departmental, and enterprise budget tracking and funding initiatives.• Successfully integrated unique combination of world-class enterprise technologies Google Search Appliances, SharePoint, IBM Websphere Portal and Content Manager, CA SiteMinder (SSO), Lightweight Directory Access Protocol (LDAP) and Microsoft Active Directory with Kerberos. Delivered system on time and within budget, including professional services and Google Search Appliance training. • Led cloud-based managed services initiative (enterprise identity management system) in Amazon Web Services (AWS). Negotiated Statements of Work and Master Service Agreements with providers. • Completed $2M data center modernization and other enterprise / cloud-based shared service projects using VMWare with Microsoft Server.• Introduced Agile-enhanced SDLC training for infrastructure project managers.

Dallas-Fort Worth, Texas, Us

Spearheaded $7M virtualization, data center modernization, and server consolidation project using HP Blade enclosures, VMware, Red Hat Linux, and Microsoft Server. Assessed HP managed hosting delivery team. Coordinated internal clients, departments, and cross-functional delivery groups. Realigned teams and capacity planning processes to improve delivery. Oversaw 9 project managers. Accountable for all aspects of project budgeting, scheduling, tracking, and reporting. • Completed enterprise-wide technology infrastructure refresh, migrating and modernizing 100+ systems. • Championed ITIL V3 Foundations training for technical groups throughout American Airlines.

Dallas-Fort Worth, Texas, Us

Led project to establish best practices for managed services delivery. Collaborated with EDS Lean Six Sigma team to evaluate and refine business processes. • Deployed infrastructure for $10M+ annual savings through Business Process Outsourcing (BPO) with IBM.

Dallas-Fort Worth, Texas, Us

Directed migration of company’s infrastructure technologies from legacy Flight Operations System (FOS) to modern UNIX platforms. Evaluated and led transformation of enterprise managed services contract and agreements from EDS (now HP) to Totality (now Verizon). • Designed and deployed 12 new infrastructure architecture solutions across multiple data centers. • Created infrastructure supporting American Airlines’ Crew Attendance Tracking System, Career Management System, Airline Safety Reporting Project, WebMD and Cargo Sales System Single Sign-On, Workbrain Time and Attendance COTS solution, F5 BIGIP Load Balancer/SL Accelerator Data Center, and TeamSite Content Management System upgrade.

Dallas-Fort Worth, Texas, Us

Oversaw complete enterprise data center and IT test lab build-out (Savvis), including new networks, infrastructure, presentation, application, and data layer storage systems. • Won award for role in negotiating master hosting agreement with Savvis.• Led successful development and launch of company’s first web-based employee portal (Jetnet) and Non-Revenue Travel Planner flight display and employee flight listing system.

Dallas-Fort Worth, Texas, Us

Oversaw American Airlines’ first major non-HP data center and managed services provider. • Created RFP and managed selection process resulting in enterprise Managed Services Agreement and new data center. • Managed design and build-out of data center supporting 90% of American Airlines employee systems. • Coordinated $2.5M hardware and software acquisition to support data center build-out in less than 90 days.

Dallas-Fort Worth, Texas, Us

Instrumental in creating state-of-the-art flight scheduling system for world’s largest airline. Translated business requirements into technical specifications. Led design, coding, testing, and deployment of new enterprise systems and software tools. • Programmer and System Designer for award-winning applications: Integrated Capacity Planning System (ICaPS) ERP (UNIEXPO Award of Excellence) and Integrated Forecasting System (IFS) (CIO Magazine Enterprise Value Award). • Created QA, development, and integration platform for ICaPS: LoadRunner (now part of HP), Purify, and Quantify (now part of IBM Rational Suite) with SAMBA.

Bachelor Of Arts (Ba), Education

Bachelor’S Degree, Educational Psychology

Graduate Studies, Counseling Psychology

Certificate, Computer Programming