William (Billy) Hunter Email & Phone Number

Greater Detroit Area

• Working with Auditors• Invoice customers for over $1M weekly• Reconcile customer accounts• Monitor and collect over aged accounts• Collect and analyze data for reporting by using SQL, Excel and Access • Chart and graph findings to help identify and analyze trends and savings for BCBSM Projects.• Reported financial summaries for all ongoing DTE/S3 and BCBSM projects• Generated and updated floor plans and supervised inventory for S3.

• Curation, Marketing and Installation of Art Exhibitions• Responsibilities include artist relations, public relations, sale of art and general management• Manage accounting, payment procedures, and tax preparation• Directed 2-SOUTH art gallery (1994 – 1998)• Volunteer Director at Museum of New Art (2001 -2003)• Managed, Fundraised and Curated

Pleasant Ridge, Michigan

Manage office operations, Human RelationsManage financial data for non-profit, including payroll, accounts payable and accounts receivableManage relocation and build-out of new space

Southfield, Michigan

Contracted with Blue Cross Blue Shield of Michigan• Developed and managed Medicare Advantage pre and post enrollment documentation development for individual and group members• Reviewed and proofed documents prior to printing• Reviewed, corrected and stored all outstanding documents to the Medicare Advantage Repository

Greater Detroit Area

• Calculated rates using appropriate rating formulas and procedures and analyze and evaluate projected financial impacts to safeguard the financial assets of the company.• Explained the components of rate changes to internal and external stakeholders (sales, agents, consultants, and employer groups).• Prepared documents for and facilitate discussions on executive rate reviews involving multiple levels of internal leadership and impacted business segments and recommend approaches for implementing change. • Created quotes for prospective and existing customers using demographic characteristics and/or claims experience. • Understand, protect and educate on the financial health of the company by making sound business recommendations and making policy exceptions when appropriate. • Analyzed participation levels, contribution methodology, industry classification and other carrier information available. Applied knowledge of national and local competitive information to rating decisions. • Facilitated the negotiation of final rates and or applicable administrative costs with enrolled and prospective customers. • Provided consultative analysis related to how BCBSM/BCN products and discounts add value. • Provided training and mentoring to other members of the Rating and Underwriting department including: review and approval of case work, systems, department processes, implementation of new policies and procedures and assisting with departmental planning activities.

Greater Detroit Area

• Developed and managed Medicare Advantage post enrollment documentation development for Arkansas Blue Cross and Blue Shield individual and group members including: Summary of Benefits, Benefits Charts, Annual Notice of Change and Evidence of Coverage• Initiated the ABCBS documentation review process to ensure Federal compliance to benefit communications prior to publication• Assisted team in developing documents for BCBS Individual and Group Members• Coordinated with multiple Departments to ensure accuracy of information• Liason between client and team to ensure client’s expectations are met• Reviewed and proofed documents prior to printing• Identified and created process improvements to streamline workflows and maximize results• Coordinated development, fulfillment and graphics production teams to support documentation creation and publication

Greater Detroit Area

• Forecasted short term and long term for multiple call centers• Collected and analyzed historic data for forecasting by using charts and graphs to help trend and analyze data.• Created formulas to calculate number of CSRs needed to field a certain number of calls and having other variables influence the outcome.• Forecasted inbound and outbound call volumes, and written work generated by inquiries, handle time of all inquiries and amount of work time vs. non work time, also number of people needed to perform work at the given forecasted volumes per location.• Presented forecasts and suggested ideas for how the call center can best succeed.• Created adhoc reports for upper management• Taught Excel classes to help co workers in their analytic work

Greater Detroit Area

• Managed projects from inception to completion• Researched and Analyzed of Arts and Cultural Data• Managed office operations, Human Relations and program assimilation and tracking• Managed financial data for non-profit, including vendor relations, billing and invoicing

Greater Detroit Area

Marketing Manager for General Motors Card Member Services: Managing the Extended Family card and awareness advertising in print and digital for all card products.• Oversaw the acquisition of new customers through direct mail and internet, oversight of GM Extended Family Card, strategy and implementation of projects that maintain GM’s Brand Identity to help improve GM sales by 10%• Daily interaction with Leadership and Banking Partners to facilitate marketing programs• Utilized life cycle marketing and segmentation to increase effectiveness of Customer Relationship Management through print, direct mail and digital medium, assimilation of Cardmembers to engagement/retail Life Cycle• Facilitated GMCS relationship with GM Fleet & Commercial promoting the GM Business Card• Responsible for the forecast and management of multi-million dollar GM Cardmember Services Acquisition Budget (Marketing Channels include Direct Mail, Outbound Telemarketing, Events, Dealer, Internet, Merchant, Direct Response Television and Print) by ensuring GM profit/loss variables are maintained in all GM Card channel marketing initiatives• Assisted in evaluating and implementing new account acquisition opportunities brought forth from various GM departments to help promote GM products and increase sales of GM vehicles• Managed new initiatives communicating business requirements to Mullen (agency of record) ensuring timelines and budgets were being met• Liason between GM Call Center and HSBC Call Center to help resolve problems and prevent Cardmember attrition• Coordinated Global Meeting among affiliate GM Card groups to exchange “Best Practices”

• Updated GM Leadership on product launch activity Globally• Created vehicle distribution allocation for all product launches to improve Global coverage• Created adhoc reports for HUMMERs Executive Staff for strategic decision making• Extracted, analyzed and reported HUMMER and competitive sales and market statistics to help forecast the car and truck market Globally• Developed, implemented and managed HUMMER Standards for Excellence Program and website with a yearly payout of $35M, which incentivized the Dealers to sell more vehicles • Tracked the dealer application signing processes and coordinated the implementation of the new HUMMER Dealer Network into various GM systems: DNPS, GMDID and Marketsmarts• Analyzed financial, sales, service performance and customer satisfaction of all 9,500 U.S. GM dealers for HUMMER franchise• Analyzed market conditions to develop and implement the new 200 dealer network for HUMMER to strike a balance between geographical coverage and Dealer profitability• Conducted impact analysis with Geographic Information System market analysis used to perform market area studies of automotive client's 8,000 dealerships based on Urban Science methodologies on dealer change proposals• Developed background and forecast material for GM executive management for Subaru and Fiat representatives on Dealer network initiatives in the U. S.• Analyzed State Statutes and notified States and Dealers about adding Dealerships in accordance with State laws and regulations

• Tracked dealer proposals for all types of dealer changes and terminated dealer points within the General Motors system by updating the mainframe and mapping hardware• Reviewed and recorded mediation and retainer invoices, expense reports and dealer pay-outs• Provided Executive Management a monthly Sales, profitability and Dealer Activity Report for 1,500 Cadillac Dealers• Provided General Manager of Cadillac with statistical data for presentations • Created maps, produce reports, calculate and analyze the Retail Planning Guides for all GM Dealerships• Created market analysis reports for market planners for new market decision support

• Provided supervision of outgoing reports throughout the Operations Department• Developed, updated, and distributed periodic CXD Operations phone, dealer and advisor Activity Reports to Cadillac Central Office and field management• Extracted data from IRMA mainframe into a Microsoft Access database to research and analyze data from sales, production, logistics and distribution files for trends, predictions, and suggestions• Provided administrative support and created timetables for the chairman of the Catera Start-Up Committee launch and for CXD integration• Acted as liaison between the Cadillac Manufacturing Plant and Cadillac dealerships to facilitate the national distribution of average daily inventories in excess of $1,000,000,000• Assisted management and peers with troubleshooting and problem resolution regarding computer software applications, updated and completed system changes to the Roadside Service database• Coordinated immediate emergency service for Cadillac owners while interfacing with Cadillac technicians and outside services on a daily basis• Responded to warranty and technical product-line questions• Provided training and assistance in the training and development of new employees

Mba, Accounting And International Business

Bachelors Of Art, Accounting

Activities and Societies: German ClubMinor in German

Education record