William Huynh Email & Phone Number

New York, Ny, Us

New York, Ny, Us

• Defining and building products that better the lives of the customers and drive business growth

El Segundo, Ca, Us

• Led over 30 design projects for SMB and Enterprise clients; increasing their sales growth by 20% due to my UX/CX implementation• Developed and conceptualized a comprehensive UI/UX design strategy in social design, marketing, and branding for client-facing projects• Introduced effective user-centered research and design methods focused on UX principles• Mentored and trained across a variety of departments to improve team collaboration and design understanding• Effectively collaborated with other creatives to ensure that final designs meet UX and UI standards• Led & created a web component library for our core design system• Collaborated and connected cross-functional partners in marketing, engineering, and creative to ensure timely project delivery

Santa Ana, Ca, Us

• Facilitated the product team’s ideation and discovery process by researching, wireframing, sketching, prototyping, and mocking-up user experiences for digital products• Conducted strategic design and UI decisions related to core functionality and features, as well as new ones, based on business goals and user research• Solely responsible for user interface design decisions that continually led to an average of 30% growth of user engagement MoM• Translated ideas and customer insights into concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, prototypes, and high-fidelity mockups

Costa Mesa, Ca, Us

• Designed and developed 3 product websites to deliver customer-center and modern UI/UX flow• Built website templates to streamline future product websites• Performed usability testing and provided advanced industry data/market research documentation to support proposed wireframes, and storyboards (user flows, site maps)

Costa Mesa, Ca, Us

• Created a range of visual design deliverables for apps, websites, products, and campaigns• Created UI style guides, visual strategies, page layouts, interactions, color palettes, and image assets for the development team• Responsible for optimizing the speed, performance, and online presence of over multiple websites and micro sites• Maintained scripts related to web applications performance on the web• Optimized web indexing in order to achieve 100% up time and hit targeted performance capabilities

Costa Mesa, Ca, Us

• Designed the overall UI | UX of consumer-facing mobile and desktop applications• Organized 3rd party creative for product marketing and content creation• Responsible for managing and creating a strategic product road map starting with the concept, design, and product end of life• Conducted market research and analyze trends to ensure the entire new and current products are business relevant and competitive• Built concepts, prototypes, and final designs for new products and feature enhancements

Newport Beach, California, Us

• Managed projects throughout the entire design cycle, from ideation to implementation • Translated research findings from observations, interviews, and usability testing into design solutions and refinements• Directed quality control checks on implementation, launched websites, clientinteractions, and website revisions• Collaborated closely with the UI/UX team to refine and build our design system, share user research, and identify design solutions• Partnered with engineers and product owners to provide value through designing the interactions, interface, and functionality of our products

Newport Beach, California, Us

• Managed the web development process from design consultation through launch• Fulfilled on-boarding and clients’ requests by utilizing the best practices and latest design trends within the platform• Responsible for designing dynamic landing and website pages for multiple accounts• Enhanced website structure for current clients based on web and UX trends

Coraopolis, Pa, Us

• Upheld company’s standards for merchandise presentation of the best apparel, footwear and equipment brands in sporting goods base on gameplans• Demonstrated ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity• Supported company standards of passionate customer service and selling through customer engagement. • Assisted the store management team with general supervision in assigned department• Supported the managers by leading the team and ensuring store’s daily plans are achieved• Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies• Managed the sales performance of the Premium Footwear department to meet sales and margin goals• Responsible for managing associates in all departments of the store when serving as the Head Coach (Manager on Duty)

Coraopolis, Pa, Us

• Upheld company’s standards for merchandise presentation of the best apparel, footwear and equipment brands in sporting goods• Demonstrated ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity• Supported company standards of passionate customer service and selling through customer engagement

New York, Ny, Us

• Assisted customers by selecting purchase of items that fit their needs• Facilitated transactions at the registers • Achieved personal sales goals while supporting the goals of the store• Ensured products are restocked, fashionably displayed, and maintaining a presentable sales environment

Marketing/Studio Arts, General

Front-End Development Certificate | Computer Software Engineering