Formerly advanced & supported the day to day technological needs of the Educational Theatre Association (EdTA) home of the International Thespian Society (ITS). EdTA is a national nonprofit organization with approximately 125,000 student and professional members. ITS or Thespians is widely known as the high school theatre honors society. For more information visit: www.schooltheatre.orgDaily I assisted with any urgent front-line computer, printer, or software issues while running our internal helpdesk. I served as a project manager for several of the organization's technology initiatives including scholarship programs, DocuSign integrations, software implementations and I assisted with online event registrations. Occasionally I also dealt directly with our members on various technology issues that arose. In addition to my usual functions I also frequently served as videographer & video editor for many of the videos posted by the organization, was the resident A/V specialist, produced our live streaming content & also devised or produced many of the instructional video and e-learning modules we released. I was also often sent as the on-site technical support for many of the organizations' events including the International Thespian Festival, & the EdTA National Conference.

I served as an on-screen Sports Broadcaster under the handle "Nick of Time" for televised games for the Cincinnati Rollergirls Home Games broadcast by ICRC (The Intercommunity Cable Regulatory Commission of Southwest Ohio) from 2012-2016 until the permanent closure of the Cincinnati Gardens. In addition I traveled both with & without the team, occasionally calling games for other teams' at their home venues. When this occurred I typically announced on their live stream broadcasts or in-house PA or mic system.As with the rest of the organization, this is on a totally volunteer & unpaid basis.

Systems Testing Coordinator (Macy's Systems & Technology): Executed systems tests and validated tasks and tables to ensure quality and precision for Macy’s Credit Customer Services. This included testing new technologies, registers, general IT and various other systems duties.

- Retail Services Command Desk Coordinator (Oct 2011-Feb 2013): Monitored call and chat volume for worldwide Macys.com and Bloomindales.com operations with command over all call centers. I was directly responsible for service decisions, generating and sending real-time data reports and performing general technical support for the entire Retail Services Department.-Sales (Nov 2010-Oct 2011): Top tier Mattress & Furniture phone sales expert for Macy’s nationwide ‘Home Direct’ call center. Frequently sold big ticket items that neither I, nor the customer had seen in person using only vivid descriptions and manufacturer’s knowledge to sell them while providing excellent customer service. I was recognized as Top 20 in sales Nationwide for 2011 and a member of the exclusive Million Dollar Sales Club by having sold over a million dollars in Furniture & Mattress goods.

Acted and assisted in various production elements including set up, tear down and sound, for live web streaming productions, short films and commercials of among other clients the Cincinnati Roller (Derby) Girls, Cincinnati Commandos, Lazer Kraze & Ignite Cincinnati.

- Received full & part-time contract assignments in central and western Ohio- Assigned to Wayne Hospital in Greenville Ohio, to help with their expansion into Wayne Healthcare. Frequently wired network closets, imaged machines, administered network issues, fixed printers, set up workstations / motion tablet PCs, and dealt extensively with Pano cube technologies by managing a small crew that aided in installing equipment.- Assigned to Henny Penny Corporation as a Helpdesk Technician. Answered phones and gave general IT advice, handled basic Novell network management, and primarily worked on computer and network systems while assisting with a full scale company-wide migration from Novell Groupwise to Microsoft Outlook.

Created fictitious characters through historical research & used these to develop programs to explain events of the civil war. As well as this, they were used to entertain audiences & engage them in a interactive first person interpretive programs daily, throughout the summer seasons. Then performed these programs 2-3 times daily for diverse types and sizes of audience in a loosely improvisational style as various characters.

Answered phones in customer service call center and performed technical support for college textbook products, websites and eBooks on a temporary contact.

-Worked as admin. assistant in office handling: organization, ticket reservations, as well as edited, filed, faxed, scanned, delivered and printed documents. -Helped arrange schedules, sent e-mails and assisted professors in any way possible. -Oversaw, constructed, painted and designed sets, props, and other various items for shows. -Frequently ran both “running” and “set” crew for main-stage productions.-Also managed house for productions handling ticket taking, will call and ushers.