William Nopper Email & Phone Number

New York, New York, United States

Responsible for the development and maintenance of all Fairtax notices as it relates to general correspondence and detailed billing, including the property Statement of Account. Oversee and manage the Dialogue software environment used to generate all Fairtax notices. Provide support for third-party postal discount software applications (Mailstream and Code-1) used for all notices. Troubleshoot and correct production issues as needed.

Pembroke, Massachusetts, United States

The Maine Revenue Services – MERITS project is a modernization initiative whereby their legacy Integrated Tax System (ITS) has been re-engineered to newer and more efficient technologies. The COBOL batch programs have been re-written in JAVA and ported to a Windows platform, as opposed to the legacy IBM mainframe infrastructure. The original CICS on-line screens have been converted to a web-based, graphical user interface. Lastly, the data has been converted from a DB2 database to Oracle.… Show more The Maine Revenue Services – MERITS project is a modernization initiative whereby their legacy Integrated Tax System (ITS) has been re-engineered to newer and more efficient technologies. The COBOL batch programs have been re-written in JAVA and ported to a Windows platform, as opposed to the legacy IBM mainframe infrastructure. The original CICS on-line screens have been converted to a web-based, graphical user interface. Lastly, the data has been converted from a DB2 database to Oracle. The project is currently in the User Acceptance Test phase. Current responsibilities include managing the running of test scripts to ensure all functionality is working correctly, interacting with the client to report on progress, and managing the resolution of issues as they arise. Show less

New York, New York, United States

Employed by Revenue Solutions, Inc. and contracted by NYC Department of Finance. Technical project manager for converting the creation of the Statement of Account (SOA) from EZ-Letter to Dialogue. Responsible for designing and managing the implementation of both a development and production infrastructure whereby development was achieved on a server platform while production was run on a mainframe platform. Upon successfully completing the conversion, was an integral part of transitioning the… Show more Employed by Revenue Solutions, Inc. and contracted by NYC Department of Finance. Technical project manager for converting the creation of the Statement of Account (SOA) from EZ-Letter to Dialogue. Responsible for designing and managing the implementation of both a development and production infrastructure whereby development was achieved on a server platform while production was run on a mainframe platform. Upon successfully completing the conversion, was an integral part of transitioning the Statement of Account responsibilities, both functional and technical, to Department of Finance personnel. Thereafter, my role was that of subject matter expert providing assistance and guidance in subsequent implementations of the SOA process. Concurrently, by leveraging my Dialogue knowledge, took a hands-on role in converting numerous Fairtax notices from EZ-Letter to Dialogue. In addition to actually converting notices, also made recommendations to establish a strategic framework for converting all Fairtax notices to Dialogue. Show less

New York, New York, United States

Employed by Revenue Solutions, Inc. and contracted by NYC Department of Finance. Responsible for the creation of a conceptual design to provide for Payment Agreement functionality in the Department of Finance’s Property Tax application, Fairtax. Responsibilities included documenting business cases, interacting with the client to gather user requirements, documenting current processes and systems and recommending enhancements. In addition, assumed the role of Project Manager for the Statement… Show more Employed by Revenue Solutions, Inc. and contracted by NYC Department of Finance. Responsible for the creation of a conceptual design to provide for Payment Agreement functionality in the Department of Finance’s Property Tax application, Fairtax. Responsibilities included documenting business cases, interacting with the client to gather user requirements, documenting current processes and systems and recommending enhancements. In addition, assumed the role of Project Manager for the Statement of Account process within Fairtax as well. The Statement of Account process generates quarterly bills which are mailed to property owners in the five boroughs of New York City. This process is the single most important source of income for the city effectively generating billions of dollars in revenue each quarter. In support of this business function, was responsible for a team of four programmers. As project manager, responsibilities included working with the project sponsors to confirm project goals, scope, methodologies and deliverables, as well as creating and maintaining project plans and work plans. Show less

New York, New York, United States

Responsible for providing a primary point of contact and an interface between the client and each functional department within the organization to ensure client needs and issues were properly addressed, as well as taking proactive measures to anticipate and resolve client issues before they occurred. Responsible for all aspects of client interactions such as managing client audits and validating hardcopy communications. Internally, was responsible for managing the documentation of all client… Show more Responsible for providing a primary point of contact and an interface between the client and each functional department within the organization to ensure client needs and issues were properly addressed, as well as taking proactive measures to anticipate and resolve client issues before they occurred. Responsible for all aspects of client interactions such as managing client audits and validating hardcopy communications. Internally, was responsible for managing the documentation of all client procedures and workflows in an effort to institutionalize the knowledge base. Additionally, was responsible for managing the tasks associated with the set-up of new clients including documenting requirements, creating project plans, assigning task owners, estimating timelines and determining resource requirements. Show less

New York, New York, United States

Responsible for a team of 8 programmers and 3 project leaders in support of a COBOL / CICS collections system known as CollexSys. The system supported approximately 50 high profile clients on behalf of the organization. Responsible for the strategic planning, design and delivery of system functionality by interfacing with senior business executives to define scope and system requirements. In addition, was responsible for managing the team in new development and maintenance initiatives by… Show more Responsible for a team of 8 programmers and 3 project leaders in support of a COBOL / CICS collections system known as CollexSys. The system supported approximately 50 high profile clients on behalf of the organization. Responsible for the strategic planning, design and delivery of system functionality by interfacing with senior business executives to define scope and system requirements. In addition, was responsible for managing the team in new development and maintenance initiatives by providing oversight and review of technical specifications. Upon senior management’s decision to migrate off of a mainframe platform, was responsible for managing a systems conversion culminating with the closing of the location. My duties included creating and managing a project plan to convert all clients over a six month period, designing and implementing a core set of conversion procedures and facilitating the transition of clients onto another system within the organization without impacting the client relationship. Show less

New York, New York, United States

Returned to my former position as director of the Data Warehouse and Decision Support environments. In addition, assumed the role of technical Project Manager for a Campaign Management initiative. The goal of which was to implement a third party solution enabling the Marketing groups to more efficiently and profitably promote to the existing customer base. Working with the business Project Manager, was responsible for creating ROI analysis, budgets and scope documents. Managed the tasks of… Show more Returned to my former position as director of the Data Warehouse and Decision Support environments. In addition, assumed the role of technical Project Manager for a Campaign Management initiative. The goal of which was to implement a third party solution enabling the Marketing groups to more efficiently and profitably promote to the existing customer base. Working with the business Project Manager, was responsible for creating ROI analysis, budgets and scope documents. Managed the tasks of documenting user requirements and evaluating third party software. Upon narrowing the choice to two vendors, coordinated performance benchmarks and proof of concept demonstrations with each of the vendors. Also, created a plan towards building a data mart to support the Campaign Management application. Adhering to the company’s Systems Development Life Cycle (SDLC) methodology, the overall project plan considered many objectives including staffing, technical training, hardware environment, software requirements, data modeling, source data systems, ETL procedures, testing, user training, implementation and on-going maintenance. Show less

New York, New York, United States

Relinquished all responsibilities to become a member of the Transformation project. The goals of Transformation, a strategic initiative, were broken down into separate phases – initiation and discovery, creation of a business model, creation of an enterprise blueprint, creation of a transformation plan and execution of the transformation plan. The enterprise blueprint was meant to describe the new business processes and supporting information systems needed to make Columbia House a preeminent… Show more Relinquished all responsibilities to become a member of the Transformation project. The goals of Transformation, a strategic initiative, were broken down into separate phases – initiation and discovery, creation of a business model, creation of an enterprise blueprint, creation of a transformation plan and execution of the transformation plan. The enterprise blueprint was meant to describe the new business processes and supporting information systems needed to make Columbia House a preeminent force in both the direct marketing and e-commerce environments.To accomplish such a significant undertaking, four teams of Columbia House personnel were created, in addition to partnering with a leading consulting firm. As one of several IS individuals from Columbia House on the “Information Technology Team”, responsibilities included compiling information on the existing technical infrastructure, interviewing business groups to assess IS strengths / weaknesses and evaluating technology alternatives. After initiation and discovery, participated in business “envisioning sessions” to gain an understanding of both the short-term and long-term IS requirements. Thereafter, assisted in the creation of the enterprise blueprint outlining the technical infrastructure needed to improve operations, better manage customer relationships and provide quality information for decision making. Show less

As a result of an IS reorganization, relinquished all royalty responsibilities and focused entirely on the marketing and analytical needs of the organization. Working primarily on the data warehouse initiative, managed all aspects of the development lifecycle including the gathering of user requirements, identification of data sources and design of ETL processes. Participated on a committee responsible for defining the business concept of a “customer”. Upon its successful completion, the… Show more As a result of an IS reorganization, relinquished all royalty responsibilities and focused entirely on the marketing and analytical needs of the organization. Working primarily on the data warehouse initiative, managed all aspects of the development lifecycle including the gathering of user requirements, identification of data sources and design of ETL processes. Participated on a committee responsible for defining the business concept of a “customer”. Upon its successful completion, the data warehouse contained a little more than one terabyte of data. The data was housed within an Informix database on an IBM SP2 running AIX. Other related responsibilities included the evaluation and recommendation of Business Intelligence tools. SAS and Impromptu were selected for data access, analysis and ad-hoc reporting purposes. Post implementation, assumed full responsibility of the data warehouse along with its subsequent maintenance and growth. Show less

New York, New York, United States

Assumed the role of Project Manager for Royalty Systems. In spite of not having any previous royalty experience, was able to quickly learn the processes and applications thus ensuring the continued support needed by the royalty accounting department. The COBOL / DB2 and CICS applications were maintained and enhanced by a staff of four programmers. In addition to the Royalties group, continued to manage the Decision Support group as well. With the inception of new clubs and marketing… Show more Assumed the role of Project Manager for Royalty Systems. In spite of not having any previous royalty experience, was able to quickly learn the processes and applications thus ensuring the continued support needed by the royalty accounting department. The COBOL / DB2 and CICS applications were maintained and enhanced by a staff of four programmers. In addition to the Royalties group, continued to manage the Decision Support group as well. With the inception of new clubs and marketing becoming more granular, the needs of the analysts were exceeding the available data, as well as demanding extensive amounts of technical resources. To resolve the problems, management opted to design and implement a Decision Support data warehouse utilizing available client / server technologies. Thus, in addition to managing the day-to-day needs of the analytical community, assumed the added responsibility of Project Manager on the data warehouse initiative. Show less

New York, New York, United States

Delegated the day-to-day responsibilities of creating extracts to a staff member. In turn, my time was spent analyzing and designing short-term, tactical processes to provide data more efficiently and effectively to the functional business units. In addition, designed a long-term solution more suitable to the dynamics of the direct mail industry. Leveraging the advances in technology, prepared a conceptual design for constructing an analytical data warehouse.

New York, New York, United States

Worked with the Credit and Collections staff to develop and implement an application known as “Third Party Letter”. The application was used to determine the effectiveness, measured in payments generated, of the various dunning letters sent to delinquent customers. The application consisted of both on-line and batch programs and was coded in CICS and COBOL, respectively.

New York, New York, United States

Responsible for fulfilling mainframe database extractions on behalf of the analytical user community. The position required extensive interaction with the various analytical groups to document business requirements and ensure customer satisfaction.

New York, New York, United States

Was a significant contributor in the areas of application development, systems testing and systems documentation on projects for the following clients: Goldman Sachs, American Insurance Association, Macy's, Telerate Systems and Sequa Corporation.

Bachelor Of Science - Bs, Information Systems

Bachelor Of Science - Bs, Accounting

Professional Training Program

Course 303: Dialogue 6.1 – Creating Complex Statements Course 211: Dialogue 6.1 – High Volume Delivery Course 210: Dialogue 6.1 – Advanced.