IT Coordinator• Serve as primary helpdesk/desktop support technician for all company equipment.• Serve as primary point-of-contact for ERP software, network services and other IT-critical suppliers and/or contractors.• Track computer-related orders and bills, maintain license/contract documentation and renew upgrades• Purchase equipment, manage domains, restore data, and troubleshoot workstations• Institute protocols for the use of IT across departments and projects• Provide training and classes on software including Microsoft Office and company ERP software.• Provide advice on the most suitable IT choices, managing IT budgets and enforcing cost-effectiveness• Provide technical support or systems training • Collaborate with other professionals to maintain standards and functionality• Coordinates all IT projects a. Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems. b. Identifies and analyzes systems requirements and defines project scope, requirements, and deliverables. c. Coordinates project activities and ensures all project phases are documented appropriately. d. Assist project team in planning and implementation of special projects.• Assist technical support staff in managing tickets to meet helpdesk service level agreement.• Maintain a library of user guides and training materials.• Evaluating, ensuring network recovery and backup processes• Physical hardware trouble shooting and implementation• Work with Sales and other Internal Customers on reports, excel sheets, data extracts, etc.Quality Manager• Oversee, track and maintain the management of Nonconformance Reporting (NCR) Process.• Calculate Price of nonconformance.• Create process for tracking and correcting Inventory Errors.

• Assist executives, faculty, staff and students with PC and software issues by phone, in person, and remote desktop.• Assist with installation, operation, and troubleshooting of Microsoft Office, Microsoft 365 and Google apps, along with department specific software.• Diagnose hardware and software related computer issues and repair or arrange for replacement system installations.• Build or upgrade computer systems and ensure delivery and setup at client’s location.• Quickly diagnose classroom equipment issues, and repair or arrange for replacement in order to keep class in progress.• Install, troubleshoot, and support campus networks and VoIP phone systems.• Install, program and upgrade classroom A/V equipment and controls.• Operated A/V equipment at official functions, including streaming of events.• Help transition campus from Windows 7 to Windows 8.1 to Windows 10 and provide technical support for each version.• Helped design and install systems to allow for remote teaching from campus during Covid-19 pandemic lockdown.• Using Service Now ticketing system to log, update, follow-up, and close Help Desk tickets, ensuring customer satisfaction with the resolution.• Work with hardware/software vendors to address issues beyond the scope of regular computer maintenance.• Utilize Desktop Central and Cyberark software to control software updates and administrative functions on computers.

• Maintain and even exceed targeted sales objectives commensurate with company goals.• Ensure cost effective operations are maintained to maximize profits. In current position, reduced yearly loss by over $110,000 for 2010.• Supervise and train staff of 3 to 18 people.• Design promotional campaigns.• Compile reports for upper level management review.• Assist in meeting customers’ needs in person or over the phone.• Experience resolving customer complaints and problems.• Research information to help make suggestions to meet customer needs.• Strong ability to multi-task in high performance areas.• Professional and energetic work attitude.

• Maintaining front end cashiers to minimize customer wait times• Money handling• Register audits and maintenance• Troubleshooting problems with automated registers• Maintained appearance of front end• Learned and enforced return policies• Assist in meeting customers’ needs in person or over the phone• Experience resolving customer complaints and problems• Research information to help make suggestions to meet customer needs• Strong ability to multi-task in high performance areas• Professional and energetic work attitude

• Address PC and software users’ issues by phone and remote desktop.• Diagnose hardware and software related computer issues and arrange for replacement system installations.• Control a weekly updating system to update software by automated remote desktop. Maintain quality by manually updating systems not able to be reached by automated system.• Build computer systems and prepare them for shipping to client locations.• Minor program changes to customize output to clients’ specifications.• Assist in meeting customers’ needs in person or over the phone.• Experience resolving customer complaints and problems.• Research information to help make suggestions to meet customer needs.• Strong ability to multi-task in high performance areas.• Professional and energetic work attitude.

• Compile and maintain personnel records to include: personal data, tax data, performance reviews and evaluations, promotions, and payroll information.• Maintain filing system and provide data entry on computer systems.• Process accounts payable/receivable ledgers, inventory and financial records with timely submission to upper level management.• Maintain correspondence through various forms of communication.• Possessed secret security clearance.