William Paña, Mls(Ascp) Email & Phone Number

Burlington, Massachusetts, United States

•Coordinated Case Management and Individual Service Plans for the Participants in the Intensive Supervision Appearance Program (ISAP).•Developed and maintained accurate and complete case records for all ISAP Program Participants from entry to release, maintaining the confidentiality of all records.•Conducted intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.•Installed electronic monitoring equipment on ISAP Program Participants as necessary and monitored compliance with the electronic monitoring program.•Assisted Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.•Evaluating the English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.•Assess the needs and vulnerabilities of ISAP Program Participants and connect them with appropriate resources within the community.

Quito Metropolitan Area

• Responsible for conducting research on various issues to meet the needs of the team and senator so they can undertake their duties efficiently and effectively. • Collaborate with the team in the drafting of seven bills that the senator presented to Congress to start the corresponding process with a strong possibility that they become a law of the republic.• Arrange meetings with constituents, special interests, and business groups to discuss their legislative goals and aspirations, strategies, and priorities. Followed up actions as required.• Represent the Senator and the team in internal and external meetings; provide support to them by producing agendas and papers for the meetings and undertaking any necessary follow-up.• Contribute to the planning, organization, and presentation of senator events, such as press conferences, seminars, and forums.

Burlington, Greater Boston Area

• Provide technical support to North America and LATAM customers through phone, e-mail, and website.• Knowledge base for both Bioprocessing and Actives & Formulations products. The go-to person in the team regarding the Clarification and Harvest product line.• Act as a customer advocate when the customer has a complaint against the company about a product or service. Follow up on these complaints until the case is resolved and the customer has a satisfactory answer.

Waltham

• Managed a portfolio of 5 models of stereo microscopes and worked hard with the sales representatives to exceed the sales goals set in the fiscal year, and we did. • Established a culture of collaboration with the 100+ third-party vendors within the US and abroad. As a result, the complaints and problems reported by customers were resolved in an agile, fast, and timely manner. Thus, the volume of sales and income also increased. • Managed over 20,000 third-party products on NetSuite, ensuring that all specifications are correctly registered. As a result, the speed of the quoting process increased dramatically.• Provided technical support in a professional and timely manner to more than 50 sales representatives in the Americas. This contributed to winning more opportunities against competitors and thus increasing sales volume and market share.

Wilmington, Massachusetts

• Provided technical support to the sales team, customers, and in-house staff.• Supported new product launches to market and post-launch marketing campaigns in an effort to establish these new products in the market. • Worked in coordination with other teams such as production, marketing, and logistics to ensure customer satisfaction. As a result, the retention of existing accounts and the acquisition of new ones were obtained. • Supported the commercial team in performing tasks such as creating quotes, invoicing, and shipping products.

Greater Boston Area

• Responsible for the Quality Control of bacterial media and managed its inventory.• Performed maintenance and troubleshooting of MALDI Biotyper system. • Worked collaboratively with senior scientist in the development of new diagnostics services.

Greater Boston Area

• Trained new Medical Laboratory Scientists on Laboratory Standard Operating Procedures.• Coordinated the integration of Biosafety into lab operations, promoting safe work practices. • Performed Bacterial identification and antimicrobial susceptibilities and reported to physicians.• Assisted in the preparation for the inspections conducted by state and federal regulatory agencies.

Master Of Liberal Arts, General Management, International

Bachelor Of Science (Bs), Clinical Laboratory Sciences

Bachelor Of Science (Bs), Organic Chemistry