William Panien Email & Phone Number

Watford, England, United Kingdom

National Account Manager Business Sales, member of the UK and European Business Sales team representing Air France, KLM and Partners managing a portfolio of Local, Multi National and Global Key TMCs and Corporates. With the objective of maximising Group revenues and market share within this portfolio, my goal is to create value-add propositions, build client commitment, deliver strategic sales plans to protect existing revenues, maximise new revenue and continuous prospection for new opportunities in an ever-changing and highly competitive market.

London, England, United Kingdom

Account Manager Business Sales, member of the UK and European Business Sales team representing Air France, KLM and Partners managing a portfolio of local, European and Global Key TMCs. With the objective of maximising Group revenues and market share within this portfolio, my goal is to create value-add propositions, build client commitment, deliver strategic sales plans to protect existing revenues, maximise new revenue and continuous prospection for new opportunities in an ever-changing and highly competitive market.

London, United Kingdom

Account Manager member of the Air France KLM UK sales team representing Air France, KLM, Delta Air Lines and Alitalia, managing a portfolio of high profile Business Trade Partners, Leisure and Corporate accounts across a wide geographical area covering London and the South of the UK. With the objective of maximising Group revenues and market share within this portfolio, my goal is to create value-add propositions, build client commitment, deliver strategic sales plans to protect existing revenues, maximise new revenue and continuous prospection for new opportunities in an ever-changing and highly competitive market. Additional responsibility as Sales Manager for the new KLM operations from Southampton Airport to Amsterdam and beyond.

London, United Kingdom

Provide quality proactive and reactive commercial services and sales support to Trade Partners and relevant Account Managers, Corporate and National Account Managers in order to grow revenue and market share for AF KL DL AZ in the UK market.

Wembley, Uk

- Handle AF/KL/DL Customer passage claims according to quality service standards - Handling of all correspondences and outgoing and incoming phone calls from customers from 27 European countries- Maintain customer satisfaction and loyalty through applying after-sales and customer care policies- Comply to the AF/KL/DL service standards for email and other supports - Offer compensation according to relevant guidelines and by demonstrating a sound commercial sense- Report specific cases to corresponding local markets in line with Service Level Agreement- Update data base with necessary information - Contact relevant local markets to seek agreement before settlement of a Top Premium or sensitive claim and make suggestion on commercial gesture if applicable

Wembley, Uk

- Dealing with all aspects of customer service and reservations sales for Great Britain, Ireland and Switzerland- Answering calls and emails from customers (general public, travel agents), quoting fares and schedules- Setting up passenger reservations and arranging payment of tickets- Pre-reserving seats, providing appropriate support for callers regarding special requirements (servicing)- Promoting Flying Blue, Air France E-Services, problem resolution, providing flight information, etc- Over achieved sales targets and quality targets since joining the department

Paris, France

- New business development - Cold calling prospective customers to sell Lairds range of products - Lead generation for potential business, follow up of lead from Account Managers- Giving support to customers: preparation of quotations, non-conformity enquiries- Process of orders, liaise with other departments to ensure the order is handled correctly- Follow up of orders until delivery, checking lead times, organising shipments and customs documentation- Setting up and maintaining a direct customers data base file- Weekly reporting to sales managers across Europe- Translation of technical articles for the French part of the company website

Dublin, Ireland

- Dealing with all aspects of customer service and reservations sales for the UK market, French Belgium, Swiss and Canadian markets.- Answering calls from customers (general public, travel agents), quoting fares and schedules- Setting up passenger reservations and arranging payment of tickets- Pre-reserving seats, providing appropriate support for callers regarding special requirements- Enrolling passengers in the Frequent Flyer programme, problem resolution, providing flight information.

Dublin, Ireland

- Troubleshoot technical queries,- Identify and escalate software issues

Hnd, Business, Management, Marketing, And Related Support Services

Hnd, Business, Management, Marketing, And Related Support Services, General Sales, Merchandising And Related Marketing Operations