Managing Director-Facilities Management
Current• Responsible for the strategic direction, development, and operational delivery of facilities management services for the Truist Financial Account.• Manage a portfolio in excess of 17MM square feet • Responsible for financial performance by setting appropriate operational goals while developing capital/operating budgets.• Design and implement facility maintenance management programs for portfolio of properties, balancing client priorities in the areas of cost, business and operational risk.• Manage account programs aimed to ensure safety and compliance with national, state and local codes and regulations. • Develop operational service delivery solutions to include documented playbooks, account operations plan, etc.• Monitor effectiveness of maintenance efforts for facilities as assigned while ensuring work is completed in accordance with account Key Performance Indicators (KPI’s).• Administer the Business Continuity/Disaster Recovery Program.• Responsible for client account inspections of all facilities.• Document inspection report results and rectify any issues or concerns with client.• Identify capital improvement projects and conduct cost analysis utilization in preparation of capital budgets. • Evaluate outsource provider "hard and soft services" contracts to ensure best pricing and service level performance. • Coordinate RFP process through client and sourcing groups.• Manage development and training to all field and management staff in areas of operational and technical requirements on a client account which includes service performance, technology, safety and compliance, cost savings initiatives, and regulatory requirements.
