William Patrick Doyle Email and Phone Number
A highly motivated and results driven senior IT professional with over 35 years of experience developing, leading and delivering all phases of technology, people and process change whilst working for a number of market leading organizations in Recycling, Pharmaceutical, Leisure and Financial Services Sectors. Areas of expertise include, the creation of Enterprise IT infrastructures, customer focus, project oversight/ management & delivery, vendor management, disaster recovery, cost management, risk & change management, documentation, innovation, crisis management & reporting as well as the implementation of Global IT strategies.Diligent, dynamic and dependable leader with a track record of consistently achieving/ exceeding business and financial objectives, while prioritizing business case realization and adhering to quality and compliance expectations. Committed to delivering excellence across all facets of management and operational performance. Extensive skills in program and project management have been acquired through being responsible for implementing multi-million infrastructure and process change programs that facilitate strategic business achievements.Proven history of realizing substantial cost savings in overseeing multi-million-dollar project and operational budgets.Strong people skills gained through building managing and developing small and large high-performing teams across various technical areas such as Service Desk, Developers, Business partners, Compliance & Controls, Telecoms, Infrastructure, Franchise support, Finance, Architecture. A natural people manager and motivator, acknowledged for building strong working relationships. Highly skilled at utilizing technology, negotiation and project management expertise to create inventive and cost-effective solutions. Comfortable working in remote, hybrid, and office-based settings.Key Skills include : - Leadership & Management | Professionalism & Collaboration | Technical expertise | Program & Project Management | Disaster Recovery | IT Risk | Cloud solutions | Software Asset Management | Cost Management | Budget Management | Process Transform | Vendor Management | Artificial Intelligence | IT Transformation | Waterfall | People Management | Staff Development | IT Infrastructure | Strategy | Innovation | Cybersecurity | IT Architecture | Negotiation | Compliance & Controls | Document Management | Regulated environments | Digital Transformation | Matrix Organisation | Cross functional teams | Business case | Quality Management | Policies & Procedures | Agile | Lean
Re-Turn
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Head Of Technology OperationsRe-Turn Feb 2024 - PresentDublin, County Dublin, IrelandLead the strategic management of all IT service delivery within the organization. Reporting directly to the CIO. Focus on ensuring resilience, availability, and performance of critical IT services while championing a customer-centric approach. Oversee vendor management, including contract fulfillment, KPIs, and risk controls.Implement robust IT Service Management processes, effectively manage IT incidents, enforce Change Management, and maintain business continuity. Develop KPIs to monitor service effectiveness, manage operational risks, and create multi-year investment plans for IT services and infrastructure.Foster a culture of openness, collaboration, and accountability within diverse, multicultural teams, ensuring psychological safety and driving continuous improvement. Engage with stakeholders through the presentation of business cases, management of the annual investment plan, and active contribution to senior leadership discussions to optimize service delivery.
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Head Of Infrastructure Architecture, Software Asset Management And Global It Disaster RecoveryIcon Plc 2022 - Jul 2023County Dublin, IrelandLead and nurture an Infrastructure Architecture team possessing comprehensive proficiency in all aspects of IT operational delivery, in alignment with the global IT strategy. Develop a framework for presenting strategic initiatives to gain business and technical stakeholder support and another for their technical implementation, all while adopting a Zero Trust perspective.Develop a Software Asset Management (SAM) strategy and a licensing compliance model for a Global environment, harnessing significant cost savings and efficiency gains, while centralizing cost & license management efforts. Oversee the global Disaster Recovery efforts for two Global Clinical Trial organisations technology environments, including the integration of new systems, and ensure the fulfilment of annual system and application recovery goals.Key stakeholder and participant in scenario planning, advisory assessments, and maintaining the crisis management program. -
Head Of Global It Disaster RecoveryIcon Plc 2017 - 2022County Dublin, IrelandDesign, implement, and manage a global IT Disaster Recovery and Business Continuity strategy that encompasses the entire user journey, ensuring services are restored promptly and in line with business expectations.Continuously maintain and update all documentation, ensuring that Standard Operating Procedures, recovery runbooks/ strategies are both effective and reflective of any changes in technology, architecture, processes, or procedures for both on-premise and cloud based environments.Coordinate and carry out an extensive annual schedule of key system and application recovery exercises. Oversee and synchronize the efforts of numerous technical and business teams to ensure that tests are executed/ re-executed successfully, resulting in the intended results, which are subsequently documented and certified as completed to meet audit requirements.
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It Program ManagerIcon Plc 2015 - 2017County Dublin, IrelandDeliver a top-tier, globally unified communication and collaboration platform to replace outdated and disconnected telephony, presence, and instant messaging systems, ensuring a seamless user experience.Identify, present, and implement significant operational expenditure (Opex) reduction opportunities within the audio/video conferencing domain.Manage end to end delivery of strategic integration projects.
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Landscape GardenerLough An Lea Landscaping 2014 - 2015I served as a full-time caregiver during a family member's terminal illness and setup a landscape gardening business.
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Senior Director - Global Infrastructure Services Solutions & Project Management OfficeHertz 2013 - 2014Drive the transformation, restructuring, and leadership of IS Solutions experts to provide global ITSM solutions within a matrix organization. Establish and oversee the operations of a Global IS Project Management Office.Oversee, manage, and execute a comprehensive IT program, including vendor engagement/ management, covering technology, applications, compliance, processes, and support for Hertz across Europe, with pilot initiatives in several US and APAC locations.Lead the transformation of Hertz's entire IT infrastructure to support a 24/7 cloud-based datacenter model, encompassing processes, skill development, performance, capacity, availability, governance, and reporting. -
Director - International Infrastructure ServicesHertz 2010 - 2013Oversee all facets of the International IS landscape. Manage Capex & OPEX responsibilities, savings, efficiencies and budget planning. Drive the transformation of European IT technologies, processes, and workforce.Establish and manage the European IT Project Management Office (PMO), service delivery, infrastructure team, datacenter engineers, application developers, business partners, network specialist group, compliance and controls, and financial management. This includes the consolidation of seven countries into a single location and cost center within Hertz.
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Manager - European Infrastructure ServicesHertz 2008 - 2010Lead the transformation and supervision of the technical teams within European IS. Oversee day-to-day operations and successfully execute multiple concurrent critical IS initiatives.Develop and put into practice European IT Service Delivery, following an ITIL framework. This encompasses Service Portfolio Management, Service Level Management, Capacity Planning, Availability Management, Change Management, Release Management, Incident Management, Request Management, and Problem Management.Deliver a European Call center Disaster Recovery design, recovery Plan & successful execution. Implement a EU wide Service Desk.
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Manager - European It Technical & SupportHertz 2004 - 2008Establish and oversee the European Helpdesk and IT Support teams based in Dublin. Handle day-to-day operations and successfully execute multiple crucial IT projects.
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Manager - European TelecomsHertz 2002 - 2004Execute a comprehensive upgrade of the Data Network across Europe, consolidating services and billing, while also managing vendor relationships.
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Senior Telecoms AnalystHertz 1999 - 2002Daily management of all Data and Telephony environments, including project oversight and execution.
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Network SupervisorBank Of Ireland 1994 - 1999Dublin, County Dublin, IrelandDaily management of branch data and voice network support, including personnel supervision. Overseeing strategic project delivery, which involves the implementation of a new Cisco-based LAN and WAN network. -
Mainframe SupervisorDatastream International 1989 - 1994London, England, United Kingdom24/7 operations of a mainframe Lan and Wan technology environment -
Telecommunications JointerMurray Telecommunications 1986 - 1989United KingdomTelecoms cable jointer across UK
William Patrick Doyle Education Details
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Distinction -
RosminiLeaving Certificate
Frequently Asked Questions about William Patrick Doyle
What company does William Patrick Doyle work for?
William Patrick Doyle works for Re-Turn
What is William Patrick Doyle's role at the current company?
William Patrick Doyle's current role is IT Leadership | IT Transformation | Process Transformation | People Management | Program Management | Relationship Management | Disaster Recovery | Vendor Management | Cost Management | Artificial Intelligence.
What schools did William Patrick Doyle attend?
William Patrick Doyle attended Ucd Professional Academy, College Of Management And It (Cmit), Rosmini.
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