William Patrick Doyle Email & Phone Number

Dublin, County Dublin, Ireland

Lead the strategic management of all IT service delivery within the organization. Reporting directly to the CIO. Focus on ensuring resilience, availability, and performance of critical IT services while championing a customer-centric approach. Oversee vendor management, including contract fulfillment, KPIs, and risk controls.Implement robust IT Service Management processes, effectively manage IT incidents, enforce Change Management, and maintain business continuity. Develop KPIs to monitor service effectiveness, manage operational risks, and create multi-year investment plans for IT services and infrastructure.Foster a culture of openness, collaboration, and accountability within diverse, multicultural teams, ensuring psychological safety and driving continuous improvement. Engage with stakeholders through the presentation of business cases, management of the annual investment plan, and active contribution to senior leadership discussions to optimize service delivery.

County Dublin, Ireland

Lead and nurture an Infrastructure Architecture team possessing comprehensive proficiency in all aspects of IT operational delivery, in alignment with the global IT strategy. Develop a framework for presenting strategic initiatives to gain business and technical stakeholder support and another for their technical implementation, all while adopting a Zero Trust perspective.Develop a Software Asset Management (SAM) strategy and a licensing compliance model for a Global environment, harnessing significant cost savings and efficiency gains, while centralizing cost & license management efforts. Oversee the global Disaster Recovery efforts for two Global Clinical Trial organisations technology environments, including the integration of new systems, and ensure the fulfilment of annual system and application recovery goals.Key stakeholder and participant in scenario planning, advisory assessments, and maintaining the crisis management program.

County Dublin, Ireland

Design, implement, and manage a global IT Disaster Recovery and Business Continuity strategy that encompasses the entire user journey, ensuring services are restored promptly and in line with business expectations.Continuously maintain and update all documentation, ensuring that Standard Operating Procedures, recovery runbooks/ strategies are both effective and reflective of any changes in technology, architecture, processes, or procedures for both on-premise and cloud based environments.Coordinate and carry out an extensive annual schedule of key system and application recovery exercises. Oversee and synchronize the efforts of numerous technical and business teams to ensure that tests are executed/ re-executed successfully, resulting in the intended results, which are subsequently documented and certified as completed to meet audit requirements.

County Dublin, Ireland

Deliver a top-tier, globally unified communication and collaboration platform to replace outdated and disconnected telephony, presence, and instant messaging systems, ensuring a seamless user experience.Identify, present, and implement significant operational expenditure (Opex) reduction opportunities within the audio/video conferencing domain.Manage end to end delivery of strategic integration projects.

I served as a full-time caregiver during a family member's terminal illness and setup a landscape gardening business.

Drive the transformation, restructuring, and leadership of IS Solutions experts to provide global ITSM solutions within a matrix organization. Establish and oversee the operations of a Global IS Project Management Office.Oversee, manage, and execute a comprehensive IT program, including vendor engagement/ management, covering technology, applications, compliance, processes, and support for Hertz across Europe, with pilot initiatives in several US and APAC locations.Lead the transformation of Hertz's entire IT infrastructure to support a 24/7 cloud-based datacenter model, encompassing processes, skill development, performance, capacity, availability, governance, and reporting.

Oversee all facets of the International IS landscape. Manage Capex & OPEX responsibilities, savings, efficiencies and budget planning. Drive the transformation of European IT technologies, processes, and workforce.Establish and manage the European IT Project Management Office (PMO), service delivery, infrastructure team, datacenter engineers, application developers, business partners, network specialist group, compliance and controls, and financial management. This includes the consolidation of seven countries into a single location and cost center within Hertz.

Lead the transformation and supervision of the technical teams within European IS. Oversee day-to-day operations and successfully execute multiple concurrent critical IS initiatives.Develop and put into practice European IT Service Delivery, following an ITIL framework. This encompasses Service Portfolio Management, Service Level Management, Capacity Planning, Availability Management, Change Management, Release Management, Incident Management, Request Management, and Problem Management.Deliver a European Call center Disaster Recovery design, recovery Plan & successful execution. Implement a EU wide Service Desk.

Establish and oversee the European Helpdesk and IT Support teams based in Dublin. Handle day-to-day operations and successfully execute multiple crucial IT projects.

Execute a comprehensive upgrade of the Data Network across Europe, consolidating services and billing, while also managing vendor relationships.

Daily management of all Data and Telephony environments, including project oversight and execution.

Dublin, County Dublin, Ireland

Daily management of branch data and voice network support, including personnel supervision. Overseeing strategic project delivery, which involves the implementation of a new Cisco-based LAN and WAN network.

London, England, United Kingdom

24/7 operations of a mainframe Lan and Wan technology environment

United Kingdom

Telecoms cable jointer across UK

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