Customer Service Lead, Product
Current
Jan 2023 - Present
AeroLeads people directory · profile
William Cabot-Harding Email & Phone Number
CS Product Lead at Warner Bros. Games
at
Warner Bros. Games
1 work email found
@wbgames.com
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
CS Product Lead at Warner Bros. Games
Location
Providence, Rhode Island, United States
Who is William Cabot-Harding? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
William Cabot-Harding is listed as CS Product Lead at Warner Bros. Games at Warner Bros. Games, based in Providence, Rhode Island, United States. AeroLeads shows a work email signal at wbgames.com and a matched LinkedIn profile for William Cabot-Harding.
William Cabot-Harding previously worked as Customer Service Lead, Product at Warner Bros. Games and Customer Service Specialist, Product at Warner Bros. Games.
Company email context
Email format at Warner Bros. Games
This section adds company-level context without repeating William Cabot-Harding's masked contact details.
*@wbgames.com
68% confidence
AeroLeads found 1 current-domain work email signal for William Cabot-Harding. Compare company email patterns before reaching out.
Profile bio
About William Cabot-Harding
15+ years of experience in Customer Support for Video Games and Technology. I am here for professional networking.Respectfully, please do not send sales offers to my corporate email address or LinkedIn DMs.
Listed skills include Customer Service, Sales, Inventory Management, Leadership, and 40 others.
Current workplace
William Cabot-Harding's current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles
William Cabot-Harding work experience
A career timeline built from the work history available for this profile.
Customer Service Specialist, Product
As a Product Specialist, I function as a catalyst for communication between the departments within the WB Games Support organization and the development teams for the WB Games titles I support. I work to drive consistent engagement and collaboration between these teams and develop the Customer Support experience for the game and communicate it to agents and stakeholders. I also advise stakeholders on any necessary adjustments to policy or procedure based on metrics, business needs, and player sentiment.Key Responsibilities● Facilitate communications between Customer Support operations team and game development teams on current and potential ticket driving issues● Provide assessments of potential ticket driving issues in real-time to agents, QA and leadership● Assume the role of Subject Matter Expert and be prepared to answer questions regarding the products for which I'm responsible to stakeholders, agents and customers● Create and update policies and procedures for agents responding to support tickets● Create customer-facing knowledge-base articles to help players self-service● Create and deliver recurring and ad-hoc reporting to all stakeholders on ticket volume, issues, player sentiment, and trends.● Work with other teams within the Customer Support organization, providing information to create training materials, ensure proper staffing, and account for any changes that could impact the business.
Jan 2022 - Jan 2023
Senior Customer Service Representative - Product Liaison
Apr 2021 - Jan 2022
Customer Service Representative
Apr 2018 - Apr 2021
Customer Service Representative
Apr 2017 - Apr 2018
Technical Specialist
As a Technical Specialist for Apple Retail, I worked on repairing relationships with consumers through repairs & educational opportunities. With Apple I would strive to provide a great experience to make sure they get the most out of their products. On multiple occasions our store has received customer feedback on my ability to provide a great experience. Feedback from customers received through Net Promoter Score & written letters to store leadership. Consistently each quarter having results above store & company average of 80%+ positive.
Aug 2014 - May 2017
Geek Squad Manager, Computing And Tablets Supervisor
Oct 2013 - Aug 2014
Store Manager
Apr 2006 - Oct 2013
FAQ
Frequently asked questions about William Cabot-Harding
Quick answers generated from the profile data available on this page.
What company does William Cabot-Harding work for?
William Cabot-Harding works for Warner Bros. Games.
What is William Cabot-Harding's role at Warner Bros. Games?
William Cabot-Harding is listed as CS Product Lead at Warner Bros. Games at Warner Bros. Games.
What is William Cabot-Harding's email address?
AeroLeads has found 1 work email signal at @wbgames.com for William Cabot-Harding at Warner Bros. Games.
Where is William Cabot-Harding based?
William Cabot-Harding is based in Providence, Rhode Island, United States while working with Warner Bros. Games.
What companies has William Cabot-Harding worked for?
William Cabot-Harding has worked for Warner Bros. Games, Apple, Best Buy, and Gamestop.
How can I contact William Cabot-Harding?
You can use AeroLeads to view verified contact signals for William Cabot-Harding at Warner Bros. Games, including work email, phone, and LinkedIn data when available.
What skills is William Cabot-Harding known for?
William Cabot-Harding is listed with skills including Customer Service, Sales, Inventory Management, Leadership, Visual Merchandising, Retail, Merchandising, and Retail Sales.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial