William Pinner Email & Phone Number

Roswell, Ga, Us

Veghel, Noord Brabant, Nl

Lead a global team of engineers working on CI/CD projects, with resources in India, Europe and North America. Put together a company-wide Community of Practice on CI/CD topics, with an eye towards driving a DevOps transformation within the organization. Championed automation and shift-left mentality within the software groups.Implemented Bamboo Specs for pipeline automation, and setup boot-strapping for Flux v2 deployments to development and pre-prod clusters. Worked with internal project teams to define a strategy for continuous delivery to customer sites. Supported a robust Inner-Sourcing contribution model for legacy deployments based on PowerShell scripting, along with a shared developer environment.Coordinated across Business Units within VI to provide CI/CD solutions and support to legacy software development teams, driving transition to automated CI and CD within the organization.

North Bethesda, Maryland, Us

Owned responsibility for core hybrid cloud management platform (CMP) product development, as well as coordinating sustainingengineering efforts to support existing customers with new feature requests and bug resolution.

Palo Alto, Ca, Us

- Implemented a 2-week Agile sprint process.- QA Lead with responsibilities working with multiple departments to ensure both quality releases and prompt customer service.- Implemented initial UI Automation using Ruby & Cucumber framework for our web console product.- Acted as Tier 4 Technical Support for customer issues, driving down critical customer escapes 60% over time on the MEM module.- Worked with Development leadership to implement a new Test and Branching process on the team, moving testing forward in the internal process and helping drive down critical defects.

Atlanta, Georgia, Us

- Provided top tier customer service to a variety of end user locations (Chick-Fil-As, Panera Breads, Pilot/Flying J Travel Centers, Books-a-Millions, a variety of hotels, and health service locations).- Worked in a team based environment to provide quick upgrades and remote installations at sites all over the continental USA.

Atlanta, Georgia, Us

Learned to provide excellent support to end users at a number of client locations. Assisted both end users and client side support with technical issues pertaining to network connectivity, focusing on providing top tier support.

Configured and installed end-user operating Systems, applications and support programsDesigned layouts and ran telephone, fax and internet lines for customer use on an as-needed basis in a dynamic work environmentRecommended devices and purchases for both corporate and individual useManaged and configured active directory support for client baseManaged and deployed a large number of end user devices for industry level floor shows, along with providing primary support for users during showsAdvised clients on changes to fundamental systems architectureSetup and deployed a ticketing based support system for company useSetup and deployed backup services for in house employees, as well as counseled road based employees on backup solutionsExcelled with both employee and client interaction, receiving multiple verbal commendations for excellent serviceProvided excellent individualized support on a per user basis, via phone, email and remote management solutionsManaged and collaborated with other employees to meet time critical project needs

Provided and installed line drops and physical installation of data, sound and video lines, from 4 user locations through larger, 50 user locations.Ran and installed phone lines for multi-line setups, both traditional and IP-basedInstalled and configured server setups for customersBuilt and configured desktop solutions for clients, centering on customer specific performance needs and with a focus on Windows based PCs.Installed and designed CCTV systems for clients, along with audio recording setups.Worked one on one with clients to provide high level support consultationsGained cross platform experience working with a variety of operating systemsWindows XP/Vista/7/Server2003LinuxUNIX computing environments

Taught 3 Intro to Judaism, Christianity and Islam courses; developing my own lesson plans, grading papers and assignments, etc.

M.A., Religious Studies

B.A., Religious Studies