Operations Client Services
Current•Manage logistical planning and Banquet Event Order revisions for up to 200 participants across 7 multi-day professional development events and 12 learning courses, resulting in a 25% increase in participant satisfaction ratings.•Coordinate and led communication between clients, senior leaders, and Disney stakeholders, improving client and partnership experience ratings by 15%. •Identify and resolve operational obstacles, implementing process improvements that led to a 20% reduction in… Show more •Manage logistical planning and Banquet Event Order revisions for up to 200 participants across 7 multi-day professional development events and 12 learning courses, resulting in a 25% increase in participant satisfaction ratings.•Coordinate and led communication between clients, senior leaders, and Disney stakeholders, improving client and partnership experience ratings by 15%. •Identify and resolve operational obstacles, implementing process improvements that led to a 20% reduction in material preparation time for upcoming programs.•Track the progress of deliverables and archived event metrics, documents, and projects, using Certain, Microsoft Teams, and Workfront, •Facilitate cross-departmental logistics meetings, develop and refine event documentation, and systematically organize information for concurrent events. Supported an annual budget exceeding $1 million and provided on-site support to ensure the flawless execution of events. Show less
