William Polymenakos Email & Phone Number

Our core business is in providing excellent customer service. We are information technology specialists. We understand how critical it is to have a well-functioning IT infrastructure in your organization. All of our employees undergo a rigorous customer service training program regardless of their position in the company. We pride ourselves in providing best-in-class service for our valued customers, or as we call them, our partners.At The Colden Company Inc. we understand technology. We are certified in many technical areas. Beyond our technical expertise, our methodology is different than the competition. We strive to build long-term relationships with our partners and we do this by providing value. Contact us today to find out how we can be of service to you, whether it is our disaster recovery services, managed services or just finding a solution to a problem in your office.While servicing our partners, our goal is to solve your business problem, not push any specific vendor's solutions. We work with many vendors and conduct ourselves as an advocate for your business.

Permessa is the global leader in optimizing messaging infrastructure for business. Our solutions provide customers with enterprise-class products and services that manage today's top messaging platforms, enabling corporate IT to take control of their IBM Lotus Notes, Domino, Sametime, QuickPlace, Quickr and Microsoft Exchange enterprise messaging networks. Permessa’s solutions dramatically reduce administration costs, improve quality of service, create and enforce messaging policies, strengthen security and resolve delivery issues associated with mission-critical enterprise-wide messaging systems.

* Handle client contact for all project-level communications.* Accurately forecast timing and associated costs across a range of projects. * Proficiency in formal project management methods, including scope creation and management, work breakdown development, internal documentation, and external communications. * Handle an interactive project from initial client contact (scope, budget development, etc.) through inception and implementation, from both technical and strategic standpoints. * Apply principles of management consulting, user experience, technology and business development.* Operate day-to-day with an emphasis on building and maintaining productive and profitable relationships with client business unit managers and executive leaders across the organization.

* Dramatically improved the quality of IT service throughout the organization, eliminating downtime, managing capacity, ensuring that business systems kept up with business demand.* Developed and implemented stronger and more efficient end user support.* Managed implementation of substantial infrastructure improvements.* Responsible for systems support policies, procedures and vendor contact, negotiation and relations.* Personally aligned the entire IT department with business initiatives and ended a period of independent operation that stifled organizational growth and technological innovation.* Substantially reduced costs by upgrading costly old technology requiring extensive maintenance, negotiating contracts for cellular service, regular phone service, WAN connections and support provider services.* Led projects to develop and implement many new applications that addressed business processes and concerns expressed by senior managers and end users.

* Responsible for providing pre- and post-sales technical activities in the sale of their CONTROL! Suite of analytical tools for Lotus Notes/Domino replication and messaging traffic and topology analysis. Interacted with potential and existing Fortune 1000 customers utilizing technical presentations, product demonstrations, written and verbal technical support and customized product training.* Developed and implemented the complete methodology for production and delivery of CONTROL! Diagnostic Services-a pre-sale tool-assisted consulting service that was designed to show the value of the suite and streamline development of a Return on Investment (ROI) analysis for the customer.* Provided Quality Assurance services for all new product versions to ensure delivery of a reliable product to consumers.* Performed and thoroughly documented detailed infrastructure analysis and produced thorough, clear written technical documentation.

Brentford, Middlesex, Gb

* Team member responsible for designing enterprise information systems architecture for eventual adoption across SmithKline Beecham worldwide. Participated in the operating system architecture design based on Microsoft Windows NT Server 3.5/4.0. Key role in updating this architecture in support of Microsoft Windows 2000 Server.* Provided support to business units across the enterprise during the various stages of design and implementation of architecture.* Responsible for providing analysis and recommendation of Windows NT Server enterprise management tools.

Brentford, Middlesex, Gb

* Member of a team of seven analysts responsible for maintaining 24 X7 operation of a complex distributed client/server infrastructure servicing approximately 6,000 clients worldwide.* Personally was responsible for functioning as a liaison between other members of the group to guarantee consistent support practices and procedures on a worldwide basis, resolving complex desktop client issues going beyond the scope of outsourced support groups, acting as secondary support analyst for Digital PATHWORKS servers and one of two primary hardware/software support analysts for Lotus Notes servers.* Coordinated efforts and acted as primary technical analyst in the resolution of severe systems performance issues at a WAN connected client site, resulting in two SmithKline Beecham Bronze IMPACT awards in recognition of "taking initiative and extraordinary effort" in the resolution of these issues.

Brentford, Middlesex, Gb

Managed the support group responsible for the maintenance of and installation of 3,000 IBM and compatible PC’s and Macintosh microcomputers.

Developed and modified minicomputer applications in VAX FORTRAN and DCL. Revitalized and streamlined existing code to improve efficiency and incorporate more advanced mathematical techniques. Designed a VMS DCL scalable help system front end that was awarded a Du Pont Extra Mile Award.

Philadelphia, Pa, Us

Maintained approximately thirty standalone IBM microcomputers. Installed new hardware and software, maintained existing installed base of hardware and software, expanded installed base to twice its original size, provided user assistance and training, ordered and kept accurate inventory of equipment and parts.

Computer Science, Minor In Information Systems

Education record

Education record