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William Pombo is listed as Intake Specialist at Zenith Collective, based in Borongan City, Eastern Visayas, Philippines. AeroLeads shows a matched LinkedIn profile for William Pombo.
William Pombo previously worked as English Tutor at Rarejob Online Tutorial and Insurance Phone Support at Cognizant. William Pombo holds Bs Business Administration, Banking And Finance from Pamantasan Ng Lungsod Ng Maynila.
William Pombo is a Intake Specialist at Zenith Collective. He is proficient in English. Colleagues describe him as "Have you ever dreamed of taking your business to the next level? Well, dream no more if you have this guy on your infantry. As his former quality assurance auditor, I have seen how polished his works are. We've worked side by side for over four years, and never have I seen him blink from his focus. He is very open to feedback and displays honest grit as a teammate. No wonder he's been consistently on-mark hitting the KPIs of the business, thus; bringing more value to the service he gives. I will never forget his very upbeat personality, meek tone, and service with a smile endeavor. Don't hire this guy if you wish to keep dreaming. I am a living witness that he is a customer-centric machine inside out, so you have been warned."
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☑️Initiate outgoing calls to follow up on potential claims and gather necessary information.☑️Provide a compassionate and supportive ear to victims, demonstrating empathy and understanding.☑️Collect detailed information about the sexual abuse incident(s), including dates, locations, and parties involved.☑️Document all conversations and information.
✓Conducted personalized online English lessons catering to diverse learners' needs.✓Helped learners develop language proficiency in grammar, speaking, listening, and writing skills.✓Implemented engaging teaching methodologies and materials.
✓Managed incoming queries and requests from various stakeholders.✓Verifying that the provided services are covered by the insurance and that they comply with the policy guidelines.✓Gave accurate and clear responses to inquiries.
✓Managed inbound sales inquiries.✓Demonstrated comprehensive product knowledge.✓Assisted customers in managing returns, refunds, and shipping labels.
✓Managed communication with Filipino and international clients for customized sports uniform needs.✓Collaborated with artists to translate customer designs into production-ready artwork.✓Negotiated pricing, and secured order commitments.
✓Provided exceptional customer service via multiple channels.✓Collaborated with internal teams to escalate and resolve complex issues.✓Achieved 'Top Agent' recognition for consistently delivering high-quality service, displaying expertise in issue resolution, and ensuring customer satisfaction.
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William Pombo works for Zenith Collective.
William Pombo is listed as Intake Specialist at Zenith Collective.
William Pombo is based in Borongan City, Eastern Visayas, Philippines while working with Zenith Collective.
William Pombo has worked for Zenith Collective, Rarejob Online Tutorial, Cognizant, Backoffice Inc., and Sportzplus Corp..
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William Pombo holds Bs Business Administration, Banking And Finance from Pamantasan Ng Lungsod Ng Maynila.
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