William Pombo

William Pombo Email and Phone Number

Intake Specialist @
William Pombo's Location
Borongan City, Eastern Visayas, Philippines, Philippines
About William Pombo

William Pombo is a Intake Specialist at Zenith Collective. He is proficient in English. Colleagues describe him as "Have you ever dreamed of taking your business to the next level? Well, dream no more if you have this guy on your infantry. As his former quality assurance auditor, I have seen how polished his works are. We've worked side by side for over four years, and never have I seen him blink from his focus. He is very open to feedback and displays honest grit as a teammate. No wonder he's been consistently on-mark hitting the KPIs of the business, thus; bringing more value to the service he gives. I will never forget his very upbeat personality, meek tone, and service with a smile endeavor. Don't hire this guy if you wish to keep dreaming. I am a living witness that he is a customer-centric machine inside out, so you have been warned."

William Pombo's Current Company Details
Zenith Collective

Zenith Collective

Intake Specialist
William Pombo Work Experience Details
  • Zenith Collective
    Intake Specialist
    Zenith Collective May 2024 - Present
    ☑️Initiate outgoing calls to follow up on potential claims and gather necessary information.☑️Provide a compassionate and supportive ear to victims, demonstrating empathy and understanding.☑️Collect detailed information about the sexual abuse incident(s), including dates, locations, and parties involved.☑️Document all conversations and information accurately and securely.☑️Maintain strict confidentiality and adhere to all legal and ethical guidelines.
  • Rarejob Online Tutorial
    English Tutor
    Rarejob Online Tutorial Jan 2020 - Apr 2024
    ✓Conducted personalized online English lessons catering to diverse learners' needs.✓Helped learners develop language proficiency in grammar, speaking, listening, and writing skills.✓Implemented engaging teaching methodologies and materials.
  • Cognizant
    Insurance Phone Support
    Cognizant Feb 2016 - Jun 2019
    ✓Managed incoming queries and requests from various stakeholders.✓Verifying that the provided services are covered by the insurance and that they comply with the policy guidelines.✓Gave accurate and clear responses to inquiries.
  • Backoffice Inc.
    Inbound Sales Phone Support
    Backoffice Inc. Nov 2014 - Jan 2016
    ✓Managed inbound sales inquiries.✓Demonstrated comprehensive product knowledge.✓Assisted customers in managing returns, refunds, and shipping labels.
  • Sportzplus Corp.
    Foreign Sales Agent
    Sportzplus Corp. Dec 2010 - Jan 2014
    ✓Managed communication with Filipino and international clients for customized sports uniform needs.✓Collaborated with artists to translate customer designs into production-ready artwork.✓Negotiated pricing, and secured order commitments.
  • Sutherland Global Services
    Phone, Email & Chat Support
    Sutherland Global Services Aug 2008 - Aug 2010
    ✓Provided exceptional customer service via multiple channels.✓Collaborated with internal teams to escalate and resolve complex issues.✓Achieved 'Top Agent' recognition for consistently delivering high-quality service, displaying expertise in issue resolution, and ensuring customer satisfaction.

William Pombo Education Details

Frequently Asked Questions about William Pombo

What company does William Pombo work for?

William Pombo works for Zenith Collective

What is William Pombo's role at the current company?

William Pombo's current role is Intake Specialist.

What schools did William Pombo attend?

William Pombo attended Pamantasan Ng Lungsod Ng Maynila.

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