Storage & Computer Systems, Server & Desktop Application Services, Communications & Network Engineering and Database & Interface Administration Services

• Established strategic lifecycle plans and budgets for the technical infrastructure including, data center and disaster recovery program. A technology map with costs, ensuring up-to-date and optimized platforms, was generated for the organization. • Overhauled an inadequate enterprise backup system which corrected missed file backups. Created additional index backups to ensure restoration of databases in the event of a disaster.• Developed procedures to eliminate failed antivirus downloads and missing patches resulting in improved compliance with corporate cyber security. The plant had to do patches.• Directed a project from design to production to virtualize all Microsoft XP servers and end devices to mitigate the end-of-life operating system. • Established and implemented operating documentation and procedures to support infrastructure.• Performed a business assessment, including financial and technical parameters, which formulated the final business continuity and disaster recovery plans.Accountabilities included: strategic planning, project management, disaster recovery, back up systems, antivirus, virtualization, policies and procedures.

• Developed methodology for data gathering and analysis, including a tool set.

• Managed and assisted in development of an operational budget of $23.8 million and capital budget of $2.6 million resulting in the achievement of budgeted targets and alignment with division goals.• Managed new and ongoing leases, contracts and licensing agreements (including Microsoft Enterprise Agreement) totaling $2 million per year guaranteeing cost control and vendor accountability for service level agreements. • Directed development and implementation of a server virtualization project, which included securing board approval for funding, for cost avoidance of $10M to expand existing data center.• Established a disaster recovery program. Conducted annual testing to fine-tune procedures and enhance technical infrastructure for optimal program performance. • Created and chaired change management process to control release and deployment activities for optimum enterprise outcomes.• Directed implementation of a redundant wide area network (WAN), in collaboration with internal and external resources, to improve stability and availability of enterprise systems.• Developed and implemented proactive data center monitoring system and request process to measure and track space, power and cooling capacity to ensure critical resources were adequate.• Directed implementation of a storage area network (SAN) solution for enterprise data and image storage (160 terabyte’s), including offsite replication. This provided the ability to access patient diagnostic images across the entire enterprise and improved recovery point objective (RPO) from 48 hours to under 24 hours.Accountabilities included: strategic planning, project management, budgeting, leases and contracts, change management, virtualization, disaster recovery, data center, LAN/WAN.

Developed and implemented strategic and tactical solutions in areas of infrastructure and data center services. Managed operations of infrastructure which included LAN/WAN services. Managed financial resources.Held previous positions of Manager of Support Services, Computer Operations Manager, Supervisor of Operations, and Programmer/Analyst.