William P. Tulko Email & Phone Number

Boca Raton, Florida, United States

Boca Raton, Florida, United States

Data analysis, reporting, QA testing, and data mapping for data sets in the real estate industry.• Developed mapping files for ETL automated data mapping using coding languages of XSLT, C#, and SQL queries, and proficient with development tools such as Microsoft SQL Server, Microsoft Visual Studio, GitHub, Docker, NAnt, and Microsoft Excel. Additionally, I have experience with MongoDB, as well as coding languages of Python, Linux/Unix, and Curl.• Created customized data reports using SQL queries, Excel, and Power BI for internal departments and then provided insights on how to improve the data.• Designed and executed quality assurance test cases for the mapped data.• Adept at downloading raw data (data ingestion) for large datasets containing listing data from hundreds of real estate multiple listing service (MLS) boards using sources such as API servers (Postman), RETS servers, FTP, and using file types such as xml, json, csv, and text.• Collaborated closely with Project Managers, SQL ETL Developers, Data Compliance Dept, and Customer Service Dept to resolve bug tickets and complete data analysis/data mapping projects (Jira, Azure).

Boca Raton, Florida, United States

Configured and deployed updates to our eNeighborhoods/Wldfyre real estate software and website products.• Configured our real estate software products using Microsoft SQL server, Web (IIS), RETS servers and FTP servers, and other in-house file configurations.• Utilized Microsoft SQL to query databases and update data, tables, and triggers.• Worked closely with Project Managers, Customer Service Team, and our clients at the multiple listing service (MLS) boards to complete our client user application software upgrades (WyldFyre) and resolve bug tickets. This involved weekly conference calls with our MLS board clients.• Worked with many different Data vendors such as Marketlinx, FBS (Flex MLS), Paragon, Rapattoni, Navica, etc.

Boca Raton, Florida, United States

Resolved escalated technical issues for real estate agents/brokers utilizing our eNeighborhoods IDX (Internet Data Exchange) websites and software services for marketing property listings.-Resolved ticket issues with importing property listing data (FTP/RETS servers) from the MLS boards (Multiple Listing Service) into our eNeighborhoods software and worked as a liaison between customers, MLS boards, and our IT Department regarding software upgrades. Some XSLT code mapping with file types xml, csv, and text.-Managed internal database of our MLS board records (i.e. contact & data feed information) and created and maintained MS Excel reports for management. -Completed quality assurance testing on all websites to insure that their IDX property listings were displayed properly and in compliance with the MLS board rules and regulations.-Provided IDX contract support to customers via email and phone and configured their websites with MLS/IDX property listings and completed their website domain transfers. Some HTML code experience involved.

Boca Raton, Florida, United States

Provided technical and account support to customers via phone and email communications.-Resolved customer technical issues resulting from the eNeighborhoods software, eNeighborhoods web services, and Microsoft Windows configurations. -Provided in-depth customer phone training of software features and handled customer inquiries regarding account billing, product sales, and account retention.-Recognized on two occasions with an Employee of the Month award by senior management.

Boca Raton, Florida, United States

Managed projects for all credit card service departments at Applied Card Systems to enhance the quality and productivity of the departmental operations.• Managed and completed project tasks for Payments & Client Services Departments, tested new functionalities, and designed and conducted formal training sessions with departmental employees regarding new policies and procedures.• Worked with senior management, systems & programming support, and the other departments to design and implement new processes and online applications.• Investigated and resolved credit card payment issues and balanced payment batch reports and ledgers.• Created and revised departmental policy and procedure manuals and flowcharts to improve service quality.

Boca Raton, Florida, United States

Supervised up to 40 employees in the Correspondence & Support Services Department. Insured that all policies, procedures, and processes were effectively met to drive department and Company excellence.-Resolved production processing issues using our data on-line system (First Data System). -Completed department MS Excel reports and departmental procedure manuals.-Monitored the quantity and quality of the working staff while delivering positive and corrective feedback.-Made recommendations toward hiring, terminating, evaluating, and promoting of department staff.

Coral Springs, Florida, United States

Led conversion effort for credit card merchant portfolios from numerous bank systems.-Created numerous project plans to facilitate merchant account conversions between all departments.-Established customer service procedures and processes to support conversions.-Designed comprehensive testing plans for the customer service application system.-Resolved escalated merchant calls and inquiries.

Omaha, Nebraska, United States

Serviced several major credit card issuing banks whose transactions are processed on First Data's mainframe system. -Resolved bank's processing issues in timely and efficient manner; communicated details verbally and in writing.-Prepared and submitted system program requests to Development Dept to enhance client needs.-Key team member in program start-up of two major cobrand credit card products.-Recognized with outstanding contribution and team leadership award by Area Director and Vice President.

Associate Of Arts - Aa Degree, Business Administration

Palatine, Illinois

Coursework Towards Bachelor Of Arts, Business Administration

Coursework Towards Bachelor Of Arts, Business Administration