William Ross Email & Phone Number

Valencia, Es

Vilnius, Vilniaus, Lithuania

- as the head of the outstaff and outsource department at the company, I established the department from scratch and made it profitable within six months;- simultaneously successfully manage over 30 specialists, including both internal projects (client-side and admin platform) and the outstaff department;- managed projects from inception as a product/project manager, ensuring their profitability;- integrated into existing projects and helped them achieve their goals. By implementing Scrum techniques, I increased project efficiency by 50%; - my strong understanding of client needs and tailor technical solutions helps to meet their specific requirements. This expertise has led to the successful management of outsource projects;- identify potential project risks and developed mitigation strategies;- act as Scrum Master / Product and Project Manager / Jira Administrator; - collaborate closely with UX/UI designers; - collaborate with sales teams to identify project requirements, timelines, and goals;- navigated challenges and found creative solutions for our internal projects, which improved client feedback;- maintain accurate and up-to-date documentation related to project requirements, technical specifications, and client interactions;- developed proficiency in project management tools and software;- use my experience in front-end development to speak the same language with developers.

Wrocław, Dolnośląskie, Poland

My duties were:- monitored applications, platforms, servers, and infrastructure;- resolved issues for business clients; - managed major incidents of the systems;- optimized and automated workflow processes;- implemented configuration improvements;- conducted regression tests for applications for both mobile and desktop;- analyzed log files;- managed the onboarding process for newly hired staff;- produced technical documentation for the team and kept it updated;- communicated with business clients all over the world through customer notification tools;- used the following tools: Grafana, Hostmon, Pingdom, Postman, Putty, Cygwin, Outlook, Slack, Trello, Redmine, Statuspage, Jira Confluence, Microsoft Office (Word, Excel) on a daily basis.Working as IT Service Desk Specialist I improved my technical knowledge of major processes in IT and communication skills with team and business clients using different tools. Learned how to investigate, escalate and handle issues, how to resolved them and make business clients feel confidence that their issue will always be resolved as soon as possible.

In 2015, it became obvious that in order to increase sales, it was necessary to open an online store based on an existing shop. The online store, which was developed by me and my wife, helped to double our sales in the first year. It was a very useful experience in understanding the processes of online sales. I improved my skills in:• internet sales• marketing• online support• financial management• problem solving

My wife and I opened a small specialized cosmetics shop. I wrote a business plan and invested my money in it. The shop had a constant profit. Two employees were hired. The shop’s profit grew with each reporting period. While managing this shop, I improved my: • staff management• financial management• marketing skills• responsible decision-making skills

I worked as a sales manager as well as a marketing specialist and administrator. The company was producing and selling furniture. In this company I got the experience I needed and became a professional. With my participation, the range of goods and services was expanded. The company's profit rose by 30% in 2011 and by 35% in 2012.My duties were:• communication with team members and customers• stimulating sales activities• preparing marketing and sales plans• daily sales management• setting sales and marketing• overseeing all marketing activity and ensuring it fits with the marketing strategy• sending marketing emails to customers• managing the company’s social media accounts and posting relevant content• arranging for the company to attend relevant industry events and conferences• researching potential customers• attending meetings with customers

Front-End Development (React)

Management