Contributed to the running of Shopify retail and B2B stores, including accurate order processing, the creation of interesting and informative listings, and the implementation of third-party plugins.Ensured an excellent customer experience through the answering of product queries; direct communication with our bicycle retailer network including the creation, tracking, and fulfilment of warranty claims; as well as the providing of service information and troubleshooting.Assisted organising the running of bicycle ‘demo’ days across the country, planning logistics, engaging with business partners, and communicating product information effectively with potential customers.

Worked independently and with other employees to produce a manufacturing process-flow simulation using Siemens Tecnomatix, whilst considering the requirements of colleagues and the business, and communicating progress with senior management.