Directly partner with the Payroll team with validating and preparing historical edits and incentives and bonusesValidate calculated mark up and gross-up, signatures, approvals, validity against client contract, and good standing of Healthcare Professionals (HCPs)Ensure there are no duplicates with historical hour adjustments and/or incentive payment requestsProcess requests accordingly based on timing and type of requests received (current pay period, historical, future)Create and prepare historical adjustments and/or incentive input/import files for payroll operations team while ensuring appropriate backup and approvals for all transactionsManage, research, and resolve payroll issues for assigned employeesPerform complex calculations as neededFollow scheduled processes and procedures to ensure all deadlines are metSupport the Payroll teams with providing excellent service by serving as a backup to other team members as neededCoordinate and resolve open payroll questions and issues for the Payroll Support and/or Payroll Operations teams Work closely with the Field Navigators and/or the Client Services team to ensure high-quality level of customer service is provided Provide quality control over data integrity for both the payroll team and the HCPsActively work with the Field Navigators and/or the Client Services teams to create processes, manage timing, and drive efficiency to partner with the clients to get the information needed in a timely and accurate mannerProvide quality control over checks and balance owner and accountable party to ensure all incentives received during the week are processed by the payroll ops teamSupport the Revenue Cycle Management Analysts by preparing and input historical edits and invoice issues as well as ensuring successful billing of payment, incentive, and bonus payments

· Gather information on hours worked for Key HR Client employees.· Calculate the correct amount incorporating overtime, deductions, garnishments, bonuses etc. with the assistance of Summit Apex payroll software.· Receive approval from upper management for payments when needed· Prepare and execute pay orders through an electronic system or distribute paychecks· Administer statements of payment to personnel either electronically or on paper· Process taxes and payment of employee benefits· Keep track of hour rates, wages, compensation benefit rates, new hire information etc.· Address issues and questions regarding payroll from Key HR clients· Prepare reports for upper management, finance department etc.· Prepare checks and utilize shipping software to ensure timely delivery

· Gather information on hours worked for all contracted employees. · Calculate the correct amount incorporating overtime, deductions, garnishments, bonuses etc. with the assistance of Ultipro Payroll software.· Prepare and execute pay orders through an electronic system or distribute paychecks· Administer statements of payment to personnel either electronically or on paper· Process taxes and payment of employee benefits· Keep track of hour rates, wages, compensation benefit rates, new hire information etc.· Address issues and questions regarding payroll.· Prepare checks and utilize shipping software to ensure timely delivery

Acts as a primary contact for the client during the implementation process, partnering with subject matter experts to create, discuss, and execute the implementation plan and timeline. Acts as a primary contact for the client during the implementation process and discusses the implementation plan and timeline.Partners with human resource representatives, operations and sales partners to ensure client service and product satisfaction.

Worked in a call center environment• Assisted Sunpass customers with all their personal and/or commercial account needs in replenishing accounts and making updates to their account information.• Handled payments of unpaid tolls for Sunpass customers and non Sunpass customers• Explained toll violations to customers for accuracy giving locations, dates, and time of violation.• Kept and maintained all documents and information confidential at all times• Partnered with law enforcement for new and ongoing cases

Packed and maintained security of clients payroll checks, reports, and tax forms• Distributed client’s payroll documents for delivery and partnered with courier services.• Executed established production scheduling using automated scheduling software and basic UNIX commands• Monitored critical processes and escalated abnormal events• Printed output for business units using high speed printers• Maintained inventory of computer-related and print supplies.

Solve all client issues• Partnered with fellow ADP colleagues in the call center to assist with answering questions and providing solutions regarding payroll and HR products.• Investigate. Research, analyze, and resolve simple to high complex problems.• Educate clients regarding ADP products to ensure full use and understanding of products capabilities and procedures• Follow-up with clients to ensure they were satisfied with the services they were provided and to ensure they had a positive experience.

Respond in a timely manner to client phone calls/emails to resolve any and all questions, concerns, and problems• Assisted client in obtaining full value from the Major Markets product by providing training over the phone as necessary• Proactively reached out to clients to ensure ongoing client satisfaction and high client retention• Educate clients of all new/updated software changes, changes in laws, wages, taxes, etc.• Established and maintained a positive working relationship with clients, agencies, CPAs, and coworkers to promote quality service image.