William Reynolds Email and Phone Number
New York, NY, US
William Reynolds's Location
New York, New York, United States, United States
William Reynolds's Contact Details
William Reynolds work email
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- Valid
William Reynolds personal email
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About William Reynolds
William Reynolds is a Mentor at Manhattan Center for Science & Mathematics. He possess expertise in call center, strategic planning, operations management, customer service, forecasting and 18 more skills. He is proficient in Spanish and English.
William Reynolds's Current Company Details
Manhattan Center For Science & Mathematics
View
Mentor
New York, NY, US
- Website:
- directv.com
- Employees:
- 11063
William Reynolds Work Experience Details
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MentorManhattan Center For Science & MathematicsNew York, Ny, Us
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Director Of OperationsDirectv Feb 2022 - PresentNew York, New York, United States -
Associate Director Of OperationsDirectv Aug 2021 - Jan 2022New York, New York, United States
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Mentor - Robotics TeamFirst Aug 2017 - PresentNew York City Metropolitan AreaDos Puentes Dual Language Elementary School - Programming Mentor for 3 FIRST Lego League Robotics teams (36599, 34844, 34843) After school and weekend I teach the students how to build their robots utilizing the many motor and sensor options. Then we program the robots to accomplish specific missions. The process is 100% student conceived, built and programmed utilizing an iterative process of trail and error to continually build the programming and mechanical features of their robot. During this process the students are also completing a research project related to the annual topic. The culmination is their competition in the New York City regional events. -
MentorManhattan Center For Science & Mathematics Jan 2016 - PresentGreater New York City AreaTeam# 4571 RAMBOTS - FIRST (For Inspiration and Recognition of Science and Technology)Mentors are individuals from all backgrounds and disciplines who work with students to share their knowledge and guide them through the season. Many Mentors contribute on a weekly basis during competition season, or support the team with subject matter expertise on an as needed basis. Teams may have additional or more specialized roles or a combination of roles as needed. In addition, Mentors help to foster the idea of Gracious Professionalism® and have the students do as much of the work as possible.Electrical Engineer Mentor■ Assist team with wiring the robot’s power and signal system■ Assist and instruct the team members in theelectrical and electronics systems on the robotMechanical Engineer Mentor■ Provides assistance with design and construction of the robot■ Advise students on the safe use of tools and safety procedures
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Associate Director, Global Command OperationAt&T Dec 2018 - Aug 2021Greater New York City AreaIdentify and facilitate the timely planning of contact delivery within Sales as well as Service. Optimize asset planning to meet service, cost and timeliness objectives. Focus on overlapping long, medium, short term as well as ad hoc impacts across AT&T landscape. Manage efficiency internally and with strategic partners. -
Senior ManagerAt&T 2006 - Dec 2018Greater New York City AreaOversight of a national team to create and implement accurate statistical forecast models to maximize call center operational efficiency at the lowest costs. Worked directly with senior management and produced formal reports, presentations and recommendation of system improvements. Personally developed strong relationships with major national call centers while greatly improving customer relations. Provide short-term assistance to areas with unexpected volumes; assist with procedure writing, workflow analysis, analyzing historical data and special projects. Assist in restructuring of work processing ACD Management, Dial Plan BSR routing, multi site skill based call routing and prepare monthly quality analysis reports on overall productivity.
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Operations & Workforce ManagerAt&T 2004 - 2006Oversight of team responsible for all aspects of analyzing staffing and service levels globally for approximately 900 employees in five call centers across three time zones. Created phone extensions using Avaya CMS or Aspect Agent Administrator. Utilized workforce management systems to create schedules and generate reports. Maintained a close working relationship with all levels of management, human resources and training departments. Worked closely with Capacity Planning to report any staffing trends and identify any deltas in staffing. Facilitate weekly meetings with all levels of management.
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President, Board Of DirectorsLafayette Gardens Tenants Corporation Jun 2011 - Jun 2019New York, NyMy primary responsibility is to protect the shareholders' assets and ensure they receive a decent return on their investment.
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Vice President, Board Of DirectorsLafayette Gardens Tenant Corporation 2009 - 2011Greater New York City AreaMy primary responsibility is to protect the shareholders' assets and ensure they receive a decent return on their investment.
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Customer Service SupervisorCingular 1999 - 2004Paramus, NJ and Harrisburg, PA.Directly coach and supervise 15-25 inbound Customer Service Representatives. Reduced call abandonment rate from over 4% to less than 1%. Review recorded calls to ensure quality and accuracy–develop plan of action on recurring issues. On-going training to empower employees with ability and knowledge to provide one call resolution. Develop incentive programs to encourage peak performance from employees and inspire teamwork. Prepare and administer 90-day introductory and annual reviews. -
Customer Service LeadVanguard Cellular 1998 - 1999Portland, ME.Developed and implemented quality assurance standards for customer service department. Train, supervise, coach, monitor and provide feedback for a team of 15 customer service representatives. Monitoring includes tracking and improving call handle time, productivity, adherence and quality.
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Financial Services RepresentativeVanguard Cellular 1996 - 1998Responsible for handling inbound and outbound calls pertaining to the reconciliation of delinquent accounts. Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, and consistently achieving a 70% recovery rate. Compiling and analyzing data for monthly loss reports to measure portfolio performance.
William Reynolds Skills
Call Center
Strategic Planning
Operations Management
Customer Service
Forecasting
Telecommunications
Process Improvement
Workforce Management
Vendor Relations
Inventory Management
Analysis
Data Analysis
Team Building
Team Leadership
Planning
Performance Management
New Business Development
Coaching
Scheduling
Call Centers
Contact Centers
Budgets
Management
Frequently Asked Questions about William Reynolds
What company does William Reynolds work for?
William Reynolds works for Manhattan Center For Science & Mathematics
What is William Reynolds's role at the current company?
William Reynolds's current role is Mentor.
What is William Reynolds's email address?
William Reynolds's email address is wi****@****att.com
What are some of William Reynolds's interests?
William Reynolds has interest in Sailing, My Family, Travel, Scuba Diving.
What skills is William Reynolds known for?
William Reynolds has skills like Call Center, Strategic Planning, Operations Management, Customer Service, Forecasting, Telecommunications, Process Improvement, Workforce Management, Vendor Relations, Inventory Management, Analysis, Data Analysis.
Who are William Reynolds's colleagues?
William Reynolds's colleagues are Judy Lorena Cruz Aparicio, Ariel Cooper, Salvatore Cocco, Gary Finigan, Ashalon Ocoro, Tom Hughes, Daniwuills Gallardo.
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Marketing Intelligence Technology And Analytics | Strategic Technology Leadership | Senior Software Engineer | Database Design And Performance Expert | Database Architecture | Gartner AlumniNew York City Metropolitan Area -
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William Reynolds
San Francisco, Ca6virginia.edu, yahoo.com, brighterchildren.org, mozilla.org, bestreviews.com, plangrid.com4 +195465XXXXX
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William Reynolds
Kent, Wa4vsecorp.com, gmail.com, vsecorp.com, middletownri.com
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