Will Frazier Email and Phone Number
Offering more than 13 years’ experience leading SaaS and other software implementations and maintaining technical solutions across diverse industries, I am poised to deliver high-level services that allow organizations to achieve their desired business outcomes. I am recognized as a subject matter expert (SME) who provides product training and support. In addition, I am sought after for complicated integrations and entrusted to manage key enterprise accounts. As a motivational mentor, I lead high-performing teams to continuously exceed client expectations and drive customer success. I partner with internal and external stakeholders, including senior level leaders, to resolve challenges and drive engagement. My communication skills leveraged with my technical expertise allow me to translate complex concepts to non-technical groups. I am proficient in Microsoft Office Suite, API Documentation, and HTML. My expertise lies in the following areas:Technical Solutions Program & Project Management Software ImplementationCustomer SuccessPresentationsTeam LeadershipDocumentation Solutions Design PresalesEnterprise Account ManagementRelationship Management Technical Requirements SaaS Problem Solving
Enhanced Ai
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Head Of Technical Integrations And Customer SupportEnhanced Ai Oct 2023 - PresentSalt Lake City Metropolitan AreaIntegrating companies with AI to improve their efficiency and productivity.
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Partner Success ManagerEveree Jul 2022 - May 2023Salt Lake City Metropolitan AreaIn this position, I consulted with clients to determine their technical and business requirements and provided recommendations to leverage Everee technology and boost efficiency. I steered complex software integrations and implementation projects from inception through launch to meet deadlines. I managed key enterprise accounts and partner relationships to demonstrate the value proposition of our offerings and ensure customer satisfaction. I also collaborated with cross-functional departments to support our clients’ technical success. My achievements include:-Successfully managed partner relationships, ensuring customer success and satisfaction.-Demonstrated expertise in technical requirements, knowledge sharing, and effective communication.-Delivered technology consulting and facilitated business requirements discussions. -
Technical LeadInmoment Jul 2017 - Jun 2022Salt Lake City Metropolitan AreaIn this role, I directed technical teams to implement solutions and deliver quality customer support. This included communicating with key stakeholders and partnering with the sales team and SMEs to formulate clients’ business requirements. I owned the technical relationship and guided customers during presales processes, including presentations and product demonstrations. My achievements include:-Recognized as a SME on company software; sought after to consult on highly complicated integrations. -Led multiple team integrations that involved onboarding and training new acquisitions on InMoment software, boosting clients’ operational efficiency.-Converted a client from their old software to a newer version, collaborating with multiple internal departments to attain business continuity. -Ensured sustainable integrations, maximizing return on investment (ROI). -
Director Of OperationsInmoment Jul 2010 - Jun 2017Salt Lake City Metropolitan AreaI oversaw a six-member technical team that provided technology consulting, product demonstrations, and customer presentations. I communicated and forged strong relationships with internal and external stakeholders to achieve objectives. In addition, I resolved complex issues and provided product training and support. My achievements include:-Employed creative problem solving to optimize operations and enhance customer experiences. -Guided and supported a high-performing team to consistently exceed expectations.-Supported diverse industries, including contact center, restaurant, retail, finance, and automotive.
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Operational SpecialistInmoment Jul 2008 - Jun 2010Salt Lake City Metropolitan Area-Managed accounts, ensuring client satisfaction and meeting their needs.-Conducted product demonstrations and facilitated customer presentations.
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Account ManagerInmoment Jul 2006 - Jun 2008Salt Lake City Metropolitan Area-Managed accounts, ensuring client satisfaction and meeting their needs.-Conducted product demonstrations and facilitated customer presentations.
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Personal BankerWells Fargo Oct 2005 - Jun 2006-Provided personalized banking services and built customer relationships. -
Financial AdvisorBeneficial Financial Group Jun 2004 - May 2005-Advised clients on financial matters, helping them achieve their goals. -
Office ManagerWasatch Mountain Excavating May 2003 - May 2004-Managed office operations and provided administrative support. -
Lead GeneratorNai Commercial Aug 2002 - Apr 2003-Generated leads and prospects, contributing to business development efforts. -
Ski InstructorSnowbird Nov 2000 - Apr 2002-Provided ski instruction to guests, ensuring an enjoyable and safe experience.
Will Frazier Education Details
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Political Science And Government
Frequently Asked Questions about Will Frazier
What company does Will Frazier work for?
Will Frazier works for Enhanced Ai
What is Will Frazier's role at the current company?
Will Frazier's current role is Dynamic leader leveraging technical and business acumen to deliver innovative solutions.
What schools did Will Frazier attend?
Will Frazier attended University Of Utah.
Not the Will Frazier you were looking for?
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2gmail.com, memphis.edu2 +190134XXXXX
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Will Frazier
Brunswick, Ga1kpseafood.com2 (800) 8XXXXXXX
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