William Hawley Email & Phone Number

Allentown, Pa, Us

Bethlehem, Pennsylvania, United States

Currently working in Guardian's IT Operations Center helping to support and maintain a variety of infrastructure. Responsibilities include:- Monitor ServiceNow ticket queues for incidents and user requests relating to IT infrastructure - mainly Windows Server, Red Hat Enterprise Linux, and IBM AIX systems- Troubleshoot issues with managed file transfer failures, AWS EC2 instances, Trend-Micro anti-malware agents, Commvault backups, and a growing list of other technologies-… Show more Currently working in Guardian's IT Operations Center helping to support and maintain a variety of infrastructure. Responsibilities include:- Monitor ServiceNow ticket queues for incidents and user requests relating to IT infrastructure - mainly Windows Server, Red Hat Enterprise Linux, and IBM AIX systems- Troubleshoot issues with managed file transfer failures, AWS EC2 instances, Trend-Micro anti-malware agents, Commvault backups, and a growing list of other technologies- Perform root cause analysis and/or work towards automation into repeating issues to permanently resolve and save engineers' time- Shift Level 1 middleware team work into frontline operations center for initial processing- Maintain existing and develop new knowledgebase articles with standard operating procedures on common ticket work Show less

Bethlehem, Pennsylvania, United States

Worked alongside Guardian's Security Assurance team during the summer 2022 10-week internship program and accomplished the following:- Developed a Python script to call an API, extract vulnerability scanning JSON data, and format it for ingestion into a SIEM.- Onboarded web applications into vulnerability scanning software to perform regular scan jobs toidentify common security vulnerabilities- Validated vulnerability findings from scan jobs- Collaborated with fellow… Show more Worked alongside Guardian's Security Assurance team during the summer 2022 10-week internship program and accomplished the following:- Developed a Python script to call an API, extract vulnerability scanning JSON data, and format it for ingestion into a SIEM.- Onboarded web applications into vulnerability scanning software to perform regular scan jobs toidentify common security vulnerabilities- Validated vulnerability findings from scan jobs- Collaborated with fellow interns on a program-long project focusing on technological innovationin the insurance space Show less

Allentown, Pennsylvania, United States

Worked at the Lehigh Valley International Airport as a Ground Operations Agent for Allegiant Air during the peak summer and winter 2021 seasons.

Slatington, Pennsylvania, United States

Master'S Degree, Cybersecurity Analytics And Operations

Graduate Certificate, Information Systems Cybersecurity

Successfully completed the Information Systems Cybersecurity graduate certificate program through Penn State's World Campus. I am now.

B.S. In Information Sciences And Technology, Integration And Application

GPA: 3.89 Minor in Security and Risk Analysis

High School Diploma