William Dai Email & Phone Number

My key skills:Data Driven and results oriented leader- Able to engage stakeholders, led cross-functioning groups in developing new features on the Shopify platform.Focused on risk management, security and adherence to policies and standards.- Held national security clearance as a former Canadian Police Information Centre agentI am passionate about and effective in driving operational efficiencies.- Led projects in reducing resolution time in support by 12% and reducing unnecessary escalations by 4%.My adaptability allows me to excel in dynamic environments.- Quickly adapt to new roles and able to thrive on cultural and organizational changes.People Leadership- Cultivate and develop talent, nurturing a high performance team.I am currently advancing my expertise in data analytics through Google's course and deepening my understanding of AI and machine learning with Deeplearning.ai courses.