William Heiser Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

As chapter President, I am responsible for presiding over the business meetings and ensuring that all rules and regulations are observed, appointing and serving as a member of all committees, deciding tie votes, coordinating sponsors, arranging presenters, securing the meeting location, ordering food and beverages, and ensuring that all officers faithfully perform their duties.

Akron, Ohio, Us

Responsible for making decisions in such a way that risk is identified, communicated, and effectively mitigated; directs and manages project initiatives from beginning to end; define project scope, objectives and deliverables that support business goals in collaboration with senior management and stakeholders; effectively communicate pertinent risk information to management, business constituents, team members and appropriate audiences in a timely and clear fashion; liaison with business partners across the organization in an ongoing basis; build, develop, and grow any business relationships vital to the success of the project.

Cleveland, Oh, Us

Manage, monitor, and spearhead all ongoing activities to protect the confidentiality, integrity, and availability of customer, employee, and business information. Maintain compliance with organization policies and standards, driving performance across a broad range of projects. Monitored and led full disk and email encryption implementation, effectively gathering requirements, selecting vendors, and negotiating various types of contracts. Set technical roadmap by implementing all new IT policies and procedures, championing organizational streamlining activities. Effectively managed risk and protected vulnerable networks following detailed risk assessments. Additionally, led all internal and external 404 auditing for company. Specific project highlights, include:Select Projects:● Significantly reduced number of vulnerabilities and optimized IT Security spending. ●Effectually optimized existing endpoint protection suite, replacing existing solution enterprise wide and saving $75,000 per year.●Eliminated the need to increase staffing by implementing a SaaS SIEM, Vulnerability Scanning, and Intrusion Detection solution with security monitoring overseeing all solutions.●Implemented SaaS based single sign-on solution enterprise wide.●Complete re-write of all IT policies, standards, and procedures into lay terms that associates actually read.

Cleveland, Oh, Us

Led security monitoring to maintain information security program and ensure controls were implemented correctly. Monitored corporate effectiveness and complex financial systems as well as critical infrastructure systems. Drove implementation of full disk encryption for more than 850 laptops in less than 90 days, encrypting 2,500 mailboxes in under 30 days. Select Accomplishments:●Established and spearheaded corporate IT Security Steering Committee to lead strategy for IT resource management and safety.

Cleveland, Oh, Us

Served as representative for the Residential Business Unit on all technology projects, optimizing user access reviews to reduce the number of hours spent each quarter.Select Accomplishments:●Captured more than $250,000 per year on power and cooling costs by redesigning new data center and implementing new power management settings. ●Increased operational efficiency by slashing auditing hours by 80%.

Cleveland, Oh, Us

Developed and monitored Websense web filtering solution, overseeing Surf Control email filtering solution and Bindview reporting system. Reduced development time by half through solution optimization and management.Select Accomplishments:●Developed process to comply with new legislation through implementation of 404 auditing program.

Cleveland, Oh, Us

Designed, maintained, and evaluated computer networking and server systems for employee network. Installed and configured physical and virtual servers, managing email and key card access accounts. Select Accomplishments:●Reduced data gathering and processing times by implementing wide area network for first time in company history, greatly improving data availability.

Cleveland, Oh, Us

Performed various hardware and software support capabilities, including responding to bugs and issues outlined by clientele. Provided assistance in identifying and managing technical problems, leading as liaison between customer and technical department. Ensured timely management of issues to maintain customer service experience.Select Accomplishments:●Implemented imaging solution to reduce time of computer deployment by more than 80%.●Traveled to more than 90 separate locations in 12 months, installing over 1,000 computers and networks.