Jul 2020 - Present
AeroLeads people directory · profile
William Kugler, Mba Email & Phone Number
Helping businesses evaluate, collaborate and innovate to maximize overall efficiency.
at
APT Electric
1 work email found
@dnb.com
1 phone found area 972
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Helping businesses evaluate, collaborate and innovate to maximize overall efficiency.
Location
Willow Grove, Pennsylvania, United States
Company size
Who is William Kugler, Mba? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
William Kugler, Mba is listed as Helping businesses evaluate, collaborate and innovate to maximize overall efficiency. at APT Electric, a company with 8 employees, based in Willow Grove, Pennsylvania, United States. AeroLeads shows a work email signal at dnb.com, phone signal with area code 972, and a matched LinkedIn profile for William Kugler, Mba.
William Kugler, Mba previously worked as Project Manager at Apt Electric and Solutions Consultant at Bluewave Technology Group. William Kugler, Mba holds Bachelor'S Degree, Business Administration from University Of Phoenix.
Company email context
Email format at APT Electric
This section adds company-level context without repeating William Kugler, Mba's masked contact details.
*@dnb.com
68% confidence
AeroLeads found 1 current-domain work email signal for William Kugler, Mba. Compare company email patterns before reaching out.
Profile bio
About William Kugler, Mba
MBA Educated Director of Customer Experience with extensive experience directing teams in providing comprehensive customer support in dynamic call center environments. Skilled in understanding customer needs and concerns to determine effective long-term resolutions that ensure satisfaction and build loyalty. Resourceful problem solver with proven track record of developing and implementing innovative systems that improve overall productivity and efficiency. Passionate leader dedicated to empowering teams and cultivating client-centric environments focused on customer satisfaction and business growth. Collaborative communicator skilled in building, strengthening and maintaining relationships with clients and strategic partners to facilitate cohesive business operations.KEY ACHIEVEMENTS+ Negotiated $2.5M in telecom and equipment purchases with outside vendors+ Established web-based self-service and global enterprise customer reporting tool+ Increased self-service by 291%, while decreasing overall volume by 9%+ Increased NPS and Effort scores by 10% within 12-month period.+ Cut case resolution turn-around time from 12 to 3.5 days+ Established EDI link decreasing end-to-end time by 4 days+ Implemented case management system reducing pending cases by 71%CORE COMPETENCIES:• Customer Experience• Performance Management• Analytical Abilities• Team Leadership• Process Improvement• Change Management• Budgeting• Quality Assurance• Strategic Planning• CommunicationsKEY TRANSFERABLE SKILLS:- Leadership and Management- Relationship Building- Design Thinking- Creativity and Innovation- Project ManagementPlease contact me at stang362@comcast.net to find out how I can contribute and add value to your organization.
Listed skills include Work Force Management, Project Management, Capacity Planning And Modeling, Budget Modeling, and 51 others.
Current workplace
William Kugler, Mba's current company
Company context helps verify the profile and gives searchers a useful next step.
Apt Electric
7 roles
William Kugler, Mba work experience
A career timeline built from the work history available for this profile.
Solutions Consultant
Bluewave is simplifying the technology buying and management process. We are a strategic IT advisory company that offers businesses a simple and comprehensive way to purchase communication and information technology solutions that help grow revenue, reduce costs, or improve efficiency. We partner with leading technology service providers to recommend the.
Dec 2022 - Oct 2023
Solutions Consultant
Sep 2022 - Dec 2022
Professional Service Contact Center Operations
Helping businesses evaluate, collaborate and adopt new technology into existing Customer Experience Centers, by utilizing workflow, data and existing processes to propose new ideas and options for maximizing overall efficiency.
Feb 2020 - Jul 2020
Sr. Manager Customer Service
As the principal business strategist for Enterprise Customer Service and Global Technical Support. I managed staff and daily function to deliver 24/7 global support over the phone and through multiple online channels. I respond to product technical inquiries from customers, sales representatives, internal D&B operations, third party customers, and business.
Oct 2015 - Dec 2018
Manager, Customer Contact And Support
In this role, I led staff in providing support for customers and field technical specialists for a global developer of medical and safety technology products. I facilitated multiple strategic service support groups, including a 12-seat contract center, a 10-seat technical support unit, a 4-seat support unit, and a 10-seat operations group. I also managed.
Dec 2008 - Oct 2015
Manager
As Manager, I directed daily operations and staffing for 25 business units. I monitored processes to ensure accuracy and efficiency in all areas, including troubleshooting technical and system issues affecting call centers. I consistently reviewed the call center volume utilizing Aspect eWorkforce Management tools such as Real Time Adherence and CMS. Note.
Jan 2000 - Feb 2008
2 education records
William Kugler, Mba education
Bachelor'S Degree, Business Administration
Master Of Business Administration (Mba), Global Management
FAQ
Frequently asked questions about William Kugler, Mba
Quick answers generated from the profile data available on this page.
What company does William Kugler, Mba work for?
William Kugler, Mba works for APT Electric.
What is William Kugler, Mba's role at APT Electric?
William Kugler, Mba is listed as Helping businesses evaluate, collaborate and innovate to maximize overall efficiency. at APT Electric.
What is William Kugler, Mba's email address?
AeroLeads has found 1 work email signal at @dnb.com for William Kugler, Mba at APT Electric.
What is William Kugler, Mba's phone number?
AeroLeads has found 1 phone signal(s) with area code 972 for William Kugler, Mba at APT Electric.
Where is William Kugler, Mba based?
William Kugler, Mba is based in Willow Grove, Pennsylvania, United States while working with APT Electric.
What companies has William Kugler, Mba worked for?
William Kugler, Mba has worked for Apt Electric, Bluewave Technology Group, Helm Partners, Dun & Bradstreet, and Draeger Medical.
How can I contact William Kugler, Mba?
You can use AeroLeads to view verified contact signals for William Kugler, Mba at APT Electric, including work email, phone, and LinkedIn data when available.
What schools did William Kugler, Mba attend?
William Kugler, Mba holds Bachelor'S Degree, Business Administration from University Of Phoenix.
What skills is William Kugler, Mba known for?
William Kugler, Mba is listed with skills including Work Force Management, Project Management, Capacity Planning And Modeling, Budget Modeling, Contact Center Administration, Staff Management, Avaya Contact Center Express And Reporting, and Taske Contact.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial