Randy Nixon

Randy Nixon Email and Phone Number

Manager, Data Services @ Maximus
Nashville, TN, US
Randy Nixon's Location
Nashville, Tennessee, United States, United States
Randy Nixon's Contact Details

Randy Nixon personal email

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About Randy Nixon

• Proven data analysis, management and contact center professional with nearly 30 years of 'hands-on' experience leading through transitions, maximizing operational efficiency and executing on key deliverables. Understands the potential of enterprise data and the stories contained within.• 30+ years of Customer Service experience, with an emphasis on data/analytics within app/telecommunications/mobility, financial services and marketing sectors• Strengths include: guiding contact center performance and customer experience using enterprise data, project management, BPO relations, staffing and forecasting, telecommunications and IVR/VRU technology, management of remote employees, teams and staffing groupsSpecialties: - Most recent experience 3+ years leading thru conversion of on-prem SQL Server to AWS, L1-L4 assembly- Mobile Device Data (LivePerson, LiveEngage Chat, Asynchronous Messaging)- Establishing secure, MFT/ETL solutions - Identification and encryption of PII-PCI compliant data elements- Big Data Analytics / Unstructured Data (E.g. Amazon Web Services, HIVE, Presto, Json parsing, HEAP modeling, MixPanel)- Complex Query Development (E.g. MS SSMS, SQL Workbench, Denodo, DBeaver)- Reporting & Data Transformation Tools (E.g. TIBCO Spotfire, MS SSRS, BIDS & PowerBI)- MS Airtable- Contact forecasting and workforce management (E.g. IEX Totalview, Avaya CMS, Aspect, Chat and Messaging queue data)- Call recording solutions (E.g. NICE, CallCopy, Verint, etc.)- Telecommuncations and IVR technology (Amazon Connect, AVAYA, Cisco, Shoretel, Nortel)Certifications:- Scarlett Leadership Institute “Everyday Leadership” Course- Recruiting best practices (E.g. DDI Targeted Selection)- Customer service philosophies (E.g. Communico MAGIC of Customer Relations)

Randy Nixon's Current Company Details
Maximus

Maximus

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Manager, Data Services
Nashville, TN, US
Website:
maximus.com
Employees:
25063
Randy Nixon Work Experience Details
  • Maximus
    Manager, Data Services
    Maximus
    Nashville, Tn, Us
    View
  • Ascend, A Maximus Company
    Manager, Analytics
    Ascend, A Maximus Company Feb 2020 - Present
    Franklin, Tn
    Build and grow the Analytics team. Incorporate industry-standard tools and technologies to replace older, manual reporting solutions. Create comprehensive data models, database schema and object mapping guides to ensure consistency in training of Analytics team members and shorten the ramp for new team members. Support Operations by providing timely delivery of analytics and reporting requests. Automate reporting wherever possible and develop user-friendly dashboards to allow customers and stakeholders to self-service for basic data needs.
    View
  • Asurion
    Manager, Analytics
    Asurion Jan 2013 - Nov 2019
    Nashville, Tn
    Perform critical analysis of key performance measures. Implement an alarm/alert system to report findings. Identify and report on opportunities and strategies for improving operational performance. This position is responsible for providing analytical support across the entire Care organization through providing insight, analytics, and recommendations for future course of action in all major initiatives that cover Quality as well as Operations.
    View
  • Callcopy Inc.
    Manager, Project Implementation
    Callcopy Inc. Jul 2011 - Jul 2012
    Knoxville, Tennessee Area
    Lead software implementation projects, specifically with respect to resource allocation, documentation, installation, testing, training and burn-in within the Telecommunications and IT industries.
    View
  • Affinion Group
    Sr. Mgr, Contact Center Operations
    Affinion Group Mar 2002 - Jul 2011
    Oversee the daily operations of Affinion Benefits Group’s contact centers. Maintain an open and regular line of communication between contact centers and internal business units. Develop and implement strategies to move the business forward. Consistently deliver on all service level agreements.
    View
  • Unumprovident
    Contact Center Manager
    Unumprovident 2000 - 2002
    Managed teams of 15-20 customer service representatives in an insurance contact center. Inspired team members to improve performance. Created an environment of open communication with subordinates, peers and management.
    View
  • The Limited, Inc. (Structure)
    Retail Store Manager
    The Limited, Inc. (Structure) Jan 1999 - Mar 2000
    Responsible for sales, merchandising, staffing and leadership of a medium-sized retail (men's apparel) store.
  • Electronics Boutique Of America, Inc.
    Retail Store Manager
    Electronics Boutique Of America, Inc. Sep 1996 - Feb 1999

Randy Nixon Skills

Leadership Telecommunications Vendor Management Customer Experience Project Management Management Call Center Training Process Improvement Workforce Management Contact Centers Crm Avaya Recruiting Software Documentation Analytics Cisco Technologies Bpo Forecasting

Randy Nixon Education Details

Frequently Asked Questions about Randy Nixon

What company does Randy Nixon work for?

Randy Nixon works for Maximus

What is Randy Nixon's role at the current company?

Randy Nixon's current role is Manager, Data Services.

What is Randy Nixon's email address?

Randy Nixon's email address is ra****@****ion.com

What is Randy Nixon's direct phone number?

Randy Nixon's direct phone number is +161544*****

What schools did Randy Nixon attend?

Randy Nixon attended The University Of Alabama In Huntsville, The University Of Tennessee At Chattanooga.

What are some of Randy Nixon's interests?

Randy Nixon has interest in Family, Ms Access Vb Devevlopment, Snowboarding, Health/fitness, Cooking (Grilling).

What skills is Randy Nixon known for?

Randy Nixon has skills like Leadership, Telecommunications, Vendor Management, Customer Experience, Project Management, Management, Call Center, Training, Process Improvement, Workforce Management, Contact Centers, Crm.

Who are Randy Nixon's colleagues?

Randy Nixon's colleagues are Norma Silva, Dante Swanigan, Matthew Manson, Michael Portillo Flores, Teonna Mitchell, Wanji Nampungwe Chizu, David Daniel.

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