Willam Rob Park Jr Email & Phone Number

Dallas, Texas, United States

Houston, Texas

• Head an team of project/account managers and provisioning personnel in handling all aspects of post-sale implementation, including managing vendor relationships and addressing customer concerns.
• Oversee pre-sales support, network implementation, provisioning of services, and circuit test/turn up for 1,300+ enterprise and wholesale customers, specializing in mid-size companies.
• Drive team to achieve performance goal of $100,000 in new connect revenue each month and consistently exceed customer expectations by delivering service according to due dates and contract terms.
• Develop and implement policies and service delivery procedures in support of yearly Statement of Standards for Attestation Engagements (SSAE) and 16 collection audits of Alpheus datacenter facilities in Houston and.

Houston, Texas Area

• Promoted to manage the Sales Engineering organization in support corporate sales team, working on both pre-sale and post-sale activities, including contract negotiations and development of transport interconnection.
• Addressed technical questions and constructed tailored solutions for end users to help sales team close contracts.
• Managed budgets and team expenses and provided estimates on capital expenditures for each assignment.
• Attended industry trade shows, helping potential clients understand the value of company’s products and services.
• Handled vendor relations for project implementation.

Houston, Texas Area

• Joined the company on the ground floor, working to develop, negotiate, and execute structured transactions such as M&As, strategic alliances, and commercial transactions with various telecom providers.

Dallas/Fort Worth Area

• Supported Williams Communications, an Interexchange Access Carrier, ensuring that their expectations and needs were met in an effort to grow Southwestern Bell’s revenue as Williams Communications provider of choice.
• Served as the Williams Communications customer advocate, interfacing with extended team organizations within Southwestern Bell while implementing integrated network systems in alignment with the client’s needs.

Dallas/Fort Worth Area

• Managed 30 competitive local exchange carrier accounts (CLECs) within a 5-state region; represented the company in wholesale marketing to CLEC customers and served as customers advocate within Southwestern Bell.
• Led contract negotiation and implementation of agreements related to interconnection/resale of company services.
• Gathered relevant account data related to key client personnel and configuration of CLEC network services.
• Addressed customer needs related to provisioning and maintenance of telecommunications service.
• Supported wholesale marketing policy and legal organization with filings and rebuttals for state-by-state 271 relief.

Dallas/Fort Worth Area

• Led a Central Office Organization that supported residential and business service via ESS and high capacity networks, including fiber optic equipment, ISDN ESS, digital cross connection systems, and digital T1 carrier.
• Managed 16 communication technicians in completing new circuit installation, preventive maintenance, and changes in switching, power, carrier facilities, and miscellaneous equipment.
• Headed cross-department coordination between engineering, project management, marketing, outside plant installation and repair, and the network operations center.
• Achieved significant improvements in clearing trunk switch tickets and clearing time frame within wire centers.
• Served as the Southwestern Bell Ambassador to local businesses in the Dallas/Fort Worth market.*Career Note: Prior roles include Supervisor/Civil Engineer at MCI Telecommunications (Earned the Excellence in Service.

Bachelor Of Science - Bs, Construction Engineering

Mba, Telecommunications Management